Customer Ratings & Reviews

Agent showed up alone to install a 65" TV, I ended having to help him lift it. So much for hiring someone to spare my bad back. Agent lacked the proper cables to complete installation. Said he would call the following morning. Nothing. I went to Best Buy and bought the cables. With no call by afternoon, I routed cables myself and at my expense. Agent finally called at dinnertime and I told him I had installed the cabling myself. He said "OK, good" and that was that. Nice enough kid but way over his head. Not to mention that I paid $225 for the service plan

They didn't keep their word. 2 people said they'd deliver the next day and they didn't. Refunded the setup package, HOPEFULLY, and did it myself. Overall horrible in store experience at Corpus. Salesman changed our mind on a tv which turned out to be an inferior tv with old technology and bad reviews, 6 incompetent salesman, then the delivery service was nonexistent. I want to return the tv, but we know they're not going to accept it bc it already doesn't sell. Terrible in store experience all around. Won't go back and I'll tell everyone how bad it was.

Paid the fee for quality service. The install took about 10 minutes and looked ok. About an hour after they left something did not look right. I measured the tv to the ceiling and to the floor. One side of the TV was 1/2 inch higher then the other. Had a service call to fix it which took about a week later.

My appointment was from 10:30 to 2:30 and they came at 8:30 when I was not home and would not come back until I made another appointment so I missed the install. It is a vacation home so, I could not reschedule. Why give a window of 4 hrs if it not going to be kept? I also have a schedule. I planned my arrival for 10:00 to be early.

Never came had to reschedule. Package not available but no one called me. I had to inquire about it on my own after time was up so i waited all day to wait another week to watch the new tv.

This was to be my 3rd TV install by Geek Squad. The 2 previous installations going back several years were carried out in a timely, professional and friendly manner. Today Geek Squad didn't even show up to the appointment. I called customer support and was on hold for 35 minutes despite the message stating I would only be on hold for approx. 8 minutes. Customer support looks into the matter and returns that Geek Squad didn't show up because they couldn't reach me. Apparently someone has tried to reach me but failed to leave a message. This is a totally weak and bogus excuse given I work from home and was available the whole day to return a phone call if Geek squad did indeed try to call me. Why didn't Geek Squad leave a message so that I could return the phone call??? Why didn't Geek Squad try again this morning prior to my appointment window. I've paid for a service and they couldn't leave a message? Nonsense! I booked the desired install window based on my other appointments, both professional and medical. This is poor customer service to say the least. This is now a huge disappointment and inconvenience. For customer service to to treat the issue so casually without any resolution, has left an extremely bad taste. I cannot recommend Geek Squad going forward!

deliveredwrong tv.had to call to comeback with right tv

The new 65" TV was installed very professionally and on time.

I booked my installation in store with the department manager. I spoke with him for about 30 minutes to make sure every detail (location, wall tupe, tv type, ancillary products) was covered. When the agents got to my house they indicated that the install would cost $300 behind what I’d already paid because of the location of the mount (which I was very clear of with the store manager). I asked them to call best buy or the store to discuss. The agent told me it was my responsibility to call and that it was only his obligation to wait five minutes. While on hold with the store I asked the agent if Best Buy could just bill the additional charge to the card I used to pay for the install. The agent said I would have to pay cash or let him take a photo of my credit card on site (no way!). I spoke with the store manager who asked if the agents were wearing geek squad uniforms (he feared they were frauds). They were and he spoke with one of them. After speaking they immediately did the install with no additional charge. However, the agents put multiple (12) holes in my wall in order to, as they claim, find a stud. They spilled a large cup of water on brand new flooring. And they didn’t take time to explain anything or consult with me on any decisions. They also refused to install a sound bar mount the store manager said would be part of the install. So, once they left I had to take the tv off the wall, undo all of the hardware, install the sound bar mount, and rehang the tv myself after recruiting a friend to come over. I’m not sure what I was (over) charged for other than to have them put a bunch if sloppy holes in the walls of my new house.

The 2 young men were very nice but they didn’t know how to work the remote I was given. There was no instruction booklet or no instructions on the internet. I called Bestbuy and Samsung with no response

The guys did a wonderful job on the installation of the TV

Ordered the mount and an In wall power extension with installation on November 30 but couldn't get the installation until February. At installation time they tell me my installation covers one, but both. So I have to pay for another. So I pay for the in wall power install. I get my credit card bill and the double bill! 2 hours of calls with Best Buy and no fix. Citi financial wants me to fax my emailed receipt to them. Who has a fax machine? So it costs me a few bucks to fax my receipt to Citi to dispute the charge. No wonder they are closing stores.

What a mix ! One installer was very helpful and polite whereas the other was rude. The helpful one made sure we were satisfied with installation. The other was bossy and uninterested in our concerns. We did express our feelings to the manager.

Was a little expensive but they were very convenient and helpful

SERVICE GUY WAS HELPFUL, PATIENT AND WORKED TO MAKE IT LOOK PROFESSIONAL.

Good helpful quick and knowledgeable. Was in and out in 30 mins

The mounting is beautiful. Wish the power cord could been hidden as well.

Appreciate the tilt feature and enjoy watching the TV from all angles of the room

The installers were very professional, on time, and very pleasant.

The Agents did a wonderful and provisional job....