Customer Ratings & Reviews

my TV was mounted too high it hurts my neck. I was receiving treatment for my R.A at the time they came so I was not able to direct them correctly :( I have to take it down and get a TV stand now. I'm upset about but not passed off it's unfortunate.

The placement of the TV on the mount was too high and we will have to have someone come out and adjust the height of the mounting.

Was put out 6 weeks from purchase date due to multiple excuses. First was under staffed. Then was TV out of stock (it wasn’t). Then it was soundbar out of stock (also wasn’t). Then it was couldn’t fit delivery window (it was a 12 hour window). Ended going to store, which was an hour and a half away in a different state than I live in and picking up and installing myself. On a positive note, the in store personnel were awesome in helping me get this taken care of.

Great service from the techs and removed my old tv with no problems.

Took forever to actually get the TV mounted, which was nearly a month of time. I could have had the TV delivered and installed by a 3rd party within a week, which is what I should have done. When the installer was finally able to come out, the tech nearly damaged my new TV showing off how level it was. Even with Totaltech I'm not sure I see the value in this service because of the issues mentioned. If I'd been able to get my TV 4 weeks sooner... maybe. Now that the mount is up it looks good, but would probably be similar if I'd paid someone to do it much sooner.

I like the sturdiness of the mounting. It took longer to mount than expected.

TV mounting through Best Buy is good, but not for the geek squad price.

It took 3 visits by the TV installers to discover they had no idea how to hang my 82" TV over the fireplace to cover a previous TV CUBBY. I had to pay a professional $250 to hang my TV when it was supposed to be covered by my full service contract with the Geek Squad. That is the reason I purchased the contract, but I had to pay additional to get someone who knows what they were doing! Needless to say, I am not happy! Also, I had to wait a month in between each appointment because they were short staffed.

On wall perfectly. Still holding up the tv. I thought it was Way too expensive.

The installing agents were fabulous but the scheduling and management team were non responsive and did not provide customer service. We bought a brand new Samsung 77" TV. Initial installing team installed the unit only to realize the unit was a dead "DEMO". Under these circumstances, an expedited new install would be expected but we were put back on the regular schedule waiting more than an additional week. There was no support by the store manager or scheduling manager. Although this situation is believed to be rare, the management of this situation was unacceptable. Very poor customer service.

The agents over charged me for an 8 foot cable $62 which I could have bought the same identical cable on Amazon for $30.

The install of the mounting is not level.. The install was done too quickly and the installers did not use a leveling device.

They kept canceling the appointment. Took off from work 3 time. Took more than 30 days for them to show up. They said I need different mounts than the ones he sold me. He wouldn’t do it. Then tried to give me the number for a guy that would. Scammers. Tried not to refund my money. Said it been more than 30 day. I did get my refund.

TVs need to be programmed to work properly. One remote turns one TV on while turning another TV off! We would like to have all 4 new sets able to watch YouTube at the same time,

The agents connected my wall pieces and connected my PS4 sysstem

Missing part caused my installation to be delayed. Geek Squad did not have parts on the truck

I paid for the "Geek Squad" I had a 3rd party contractor show up. He did just okay, however he was not able to hook up until I paid $97 on my credit card to provide a longer HDMI cable. They were also suppose to install my sound bar and that did not happen. Total disappointment and having paid for the whole year of support , I should receive my money back and not some store credit. Never Again. I have been dealing with health problem and did not to put more stress on myself.

I mean they done the job, just sub -Factors like , one employee running late and conveyed micro aggression. Did not respect my apartment space

I don't normally write reviews, but my experience with a Geek Squad tv install was so unprofessional that I felt I needed to write one. First, the installers "broke" my existing TV mount and I had to help them figure out a way to then remove the existing flat screen from the wall. There was not " put your feet Up" and let the installers hang your tv as claimed on Best Buy web page describing the service. Once the new tv was hung the installers left, never setting up the two streaming services or voice activation that is advertised as part of the service. Then, to add fuel to the fire, they never cleaned up the mess they made leaving that to me. For $249 I would expect more professionalism. Trying to get satisfaction from Best Buy has proved futile, being passed from one phone agent to another. The third party, yes, a third party installed the TV, not Best Buy employees, provided me an apology but could do nothing to get me satisfaction I would not recommend the service

Installers from the geek squad were on time and efficient however the Sonos sound bar is too close to the tv- touches the tv when you turn the television