Customer Ratings & Reviews

The store associate, Hayden, was really helpful and pleasant to work with. Five stars for him. When the installation day came, Best Buy ghosted us. No show, no call - nothing. Crickets! We stayed home all day waiting for someone to show. At 6 pm we called, only to be told there was a glitch, our appt was cancelled, and we'd have to wait ANOTHER WEEK, after everyone else who had purchased after us. We called the customer service, Andrew was worthless and didn't care. We went to the store the next day and we're assured that corporate would call us. Maybe even within the hour. Five days later, still no call. Pathetic. So Thanksgiving with the family in a new house, no tv/Macy's PO parade/football. Thanks, Best Buy. Complete failure .

I had my 70" TV mounted to the wall of my new place. The guy who mounted it said he would have someone else come and help him. He ended up not getting help and put it up himself. I was not happy about this information. This was a very expensive TV and very heavy. He should've asked if I minded if he did it himself but didn't. Not happy!

Great install, no problems, all good. I would recommend.

They were friendly and nice - quickly done. A little crooked though!

Beginning of February this year Geek Squad came out and mounted television and set up components. At the time I thought everything was fine. Fast forward 4 months, thunderstorm came thru and zapped my TV. I had a surge protector at the time they set up my TV, they plugged my components into it but plugged my TV into the wall. The wires are concealed by furniture so I didn't think anything about it. But, you would think paying $200+ dollars for their service you wouldn't have to check behind them for errors.

They did a good job with mounting my 65 inch TV!!!

Agents installed tv but we wanted “no wires showing! That’s why we paid for the up grade. Wires are showing from tv to hutch

Nice guys on time they were very proffedinsl they knew what they were doing

I love this TV but maybe I went to big for my room, but I can deal with it.

This is a good svc if you cain’t wall mount the TV set for yourself.

I paid $249.99 for the installation of a bracket which I bought at the store to hold my Samsung S84D 77 inch Oled tv which I also purchased at Best Buy. After the installation I did take the time to increase the volume of my subs. Three months after the installation I increased the volume of my two subs. Then the bracket started vibrating. When I called to report the issue. I was told for them to fix an installation that was done poorly. I must pay an additional of $249.99 because the installation is three months old.

The Geek Squad was efficient, neat and orderly. They did a great job.

Geek Squad mounted this tv, however did not connect all of the peripherals I requested: apple tv, play station, etc. I had to have them come back 2x that same afternoon to either fix or complete a setup. When all was done, tv worked great.

Did not send geek squad. Sent third party contractor.

Installing bracket on wall was terrific! Connecting Television was not good. They need to tell customers that it is only BASIC connecting. The installers do not run any wires into the walls.

The agents who came to our home were nice enough, but unable to install the wall mount we purchased. Ended up getting a refund for the installation and exchanged the wall mount for a new one, and just installed it and hung the TV ourselves.

Terrible. Was on his phone for the entire time. Explained nothing about the tv, and then wanted to leave before the volume worked, saying that I had to call directtv. Btw my daughter found the proper code and had it working five minutes after he left. Absolutely terrible experience and would not do it again!!!

Service window scheduled for 12-4pm. Arrived at 5pm...Techs did not have capability of reprogramming our Logitech universal remote- would have been good for BB to have the ability for us to let them know that ahead of time....not offered on the website at time of scheduling

What a nightmare! Installers were contracted by Geek Squad to replace defective Sony Bravia TV with a new replacement. That they did, but the damage they left in their wake included the following: Incorrectly reconnected the TV to the receiver/amp. Could only get sound from the TV. No sound from the surround sound speaker system. I asked them to connect the TV to the amo via the HDMI3 TV outlet. They responded, no that HDMI1 was just as good. Also lost connection to DVD player. Wires left dangling from the TV. They were also contracted to replace the 10 year old HDMI cable with a new one. NO CAN DO because the old one ran through the attic and they “were not allowed” to go into the attic! ENOUGH SAID!!

I wouldn't even give Best buy one star if I didn't have too for this review. I bought the T.V. on Nov 20 and the first Geek Squad that came out on Dec. 4 was not able to complete the work because they didn't know how. On Dec. 6th the second Geek Squad came out and was give a tag to reprogarm remotes and wasn't able to hang the T.V because they didn't have a tag to hang the T.V. The third time the Geek Squad was suppose to come out, they didn't show up and I wait all day for them. Now the fourth time they are to come out on Dec. 27th today and no one can give me any information on when they will be here. So I will need to go back out to the store for the fourth time to find out what the hell is going on.