Customer Ratings & Reviews

This was the worst experience ever. The person who was delivering called me the day before, told me I was their only delivery / installation so they’d be there between 7AM and 12pm and they’d call me when they were an hour out. I called at 1pm, the delivery person could barely recall speaking to me the day before(?), said they’re at another appt so they’d call me in an hour on the eta (and went on to say this was only a slight inconvenience for me … No apology in our entire conversation), 2.5 hours went by and I called again with no response. Called the best buy help line and the person said they got a hold of the delivery person and they’d call me as soon as I got off the call. Obviously no call, I wait another 2 hours, find an email from Best Buy saying my delivery was rescheduled for 5 days later in the middle of the week (some of us don’t wfh…), so had to call again to reschedule to the weekend. Called 4 days later to ensure everything was set and was told the reschedule didn’t go through so finally the last person I talked to actually put the reschedule through. Honestly, so ridiculous. Just have the TV shipped to you and hire a task rabbit. It’s more than 50% less of a cost and the task rabbit actually cares the business and doing a good job.

When we scheduled the service originally, the Best Buy website mandates you buy the wall mounting unit with the service call. When the techs arrived, they found they did not need the wall mounting device as the computer screen came with an attachment to mount to the wall. They refused to return the unopened box with the wall mounting device -and- they installed the screen much too high (above eye/head level). When I asked them to lower as they did not follow my instructions as to where I wanted the screen, they declined saying they cant change it because they would have to make new holes in the wall and left. That is a ridiculous excuse. They did not want to lower the screen and left.

They were very efficient and quick. The unit looks great

They did a great job I would recommen2 foot and familyTwo friends

geek squad installed it very quickly everything was straight and level

I was pretty disappointed with the geek squad services today, and felt rushed and received pretty sloppy service. Here's a list of things they did wrong in the installation -- 1. Put a dent in our brand new $2000 dollar Room and Board Media Cabinet (!!!!!!). And there was no apology! 2. Used their fingernails to TRY to pull a small piece of styrofoam between the screen and the bezel and ended up shoving it in further and now it's stuck. 3. Took the screws that attach our TV to the TV stand. If we want to take our TV off the wall, we will not have the screws to safely use the TV stand. So... I'm planning to speak to Sedgwick (Geek Squad insurance) to address #1. Related to point #2 and #3, I may return the TV and get a replacement if the issue doesn't get settled. A few other notes that made me wonder why anyone would pay $250+ for this service. And why there were so many positive reviews on your website for this service. a. Did not connect all of our devices (apple TV, sonos) back... sighing and telling us they had to go to their next project. b. Smudge marks on the wall (see photos) c. Dissuaded us from installing our new mount and pushed us to use our old one, which complicated our wire setup. d. They didn't bring masks with them. We have two children (one is 3 months old).

Product performed as advertised. Perfect for the TV we selected.

They were on time and were very careful while doing the work

What a nightmare! Installers were contracted by Geek Squad to replace defective Sony Bravia TV with a new replacement. That they did, but the damage they left in their wake included the following: Incorrectly reconnected the TV to the receiver/amp. Could only get sound from the TV. No sound from the surround sound speaker system. I asked them to connect the TV to the amo via the HDMI3 TV outlet. They responded, no that HDMI1 was just as good. Also lost connection to DVD player. Wires left dangling from the TV. They were also contracted to replace the 10 year old HDMI cable with a new one. NO CAN DO because the old one ran through the attic and they “were not allowed” to go into the attic! ENOUGH SAID!!

terrible job, they broke my wall! tv was installed crooked I called customer service and that was another horrific experience; they charged me 250 dollars; and after words I had to pay another 200 for someone else to fix it!!!! also the company they send had 1 star review on google; so you could do better best buy

The store associate, Hayden, was really helpful and pleasant to work with. Five stars for him. When the installation day came, Best Buy ghosted us. No show, no call - nothing. Crickets! We stayed home all day waiting for someone to show. At 6 pm we called, only to be told there was a glitch, our appt was cancelled, and we'd have to wait ANOTHER WEEK, after everyone else who had purchased after us. We called the customer service, Andrew was worthless and didn't care. We went to the store the next day and we're assured that corporate would call us. Maybe even within the hour. Five days later, still no call. Pathetic. So Thanksgiving with the family in a new house, no tv/Macy's PO parade/football. Thanks, Best Buy. Complete failure .

Set up was fast agents were friendly. HDMI cable not connected solidly and came out. Took a week to get repair.

Remote functioning remains spotty. On/off function

Good tv mount. Great angles for wall mounted television.

The installing agents were fabulous but the scheduling and management team were non responsive and did not provide customer service. We bought a brand new Samsung 77" TV. Initial installing team installed the unit only to realize the unit was a dead "DEMO". Under these circumstances, an expedited new install would be expected but we were put back on the regular schedule waiting more than an additional week. There was no support by the store manager or scheduling manager. Although this situation is believed to be rare, the management of this situation was unacceptable. Very poor customer service.

The installers were nice enough and mounted our TV as requested. However, as other reviewers have noted, good luck getting help with any damages. Our installers dragged the box with the TV across the hardwood floor. The box had staples in the bottom and left an awful trail of scratches for approximately 30 feet that the box was dragged. We contacted Best Buy immediately and they set up a claim for us. We sent all of the documentation and pictures requested by the claims people but they kept giving us the run-a-round, asking for more information (which we always provided), and generally not getting back to us for weeks at a time (we had to beg for them to return our calls and emails). After a couple months of this, the claims people contacted the Best Buy install guys who said they did not drag the box, so our claim was denied. As others suggested, you should probably video the installation in case they damage your house. Even then, it will probably be a nightmare to get reimbursement. If you enjoy reading about other people's suffering, search online for Sedgwick claims (the company who handles claims for Best Buy) and be amazed by the thousands of complaints you will find.

Getting an appointment scheduled was absolutely horrid. When someone DID finally Come out, they were pretty good. Not impressed with the service at all.

I love the fact that Best Buy has a mounting service, but they should have some type of discount for previous customers that they have already put mounts up before. Everything was already done, basically all the technicians had to do is pick up the tv and tighten the screws.

Flat mount for tv. Easy to install. Looks great for my space

After having to reschedule this service three times it was completed on 12/30. The service was efficient and timely. My only issue was that the techs left the boxes upstairs after I asked them to move them to the garage as they left.