Customer Ratings & Reviews

Flat mount for tv. Easy to install. Looks great for my space

Mounting bracket installed by geek squad appears to be loose. a technician will be coming out next week to repair. Quick turnaround for correction but inconvenienced that the mount that I purchased from Best Buy is loose.

The TV fell off the wall within 5 months after installation I called customer service They only guarantee work for 3 months

The techs did a great job but forgot to run a connection for my center channel s hookup on my sony a90j to use the tv as a center speaker.

Easy mount. Tilts nicely up/down but would be nicer if tilted l/r.

When I purchased the TV I also asked to have the Geek Squad install the TV mount on the wall. I was never told that it would be done by an outside vender. When he came to install it I was not aware of that until mid install. This person made 2 large holes in my wall did not clean up (I had to do it) and he didn't even have cover plates for the holes. This was a horrible install. I went back to the store (2504) where I purchased the TV and complained to the manager and said that the sales person NEVER told me that this was not going to be a Geek Squad install otherwise I would not have done it. I demanded a refund of the $200 I paid. He would not do it and said I had to do a Third Party Escalation and emailed it on Nov 16 and explained that I would hear from someone but I never heard from anyone. I went back to the store on Dec 2 and that person said he would follow up but nothing happened so I emailed him on Dec 10th but nothing so far, Please reply and let me know if you will refund the install fee.

Agents mounted my TV and soundbar above my fireplace. Did a good job minus them scratching up another wall in my living room. Would have been nice had they offered to clean it or fix the scratches before they left. Living room was left dirty as well.

Hi this project has not been completed. I am due a refund or a visit. The tv has not been mounted.

The agents mounted my TV and could not connect had to come out 3 different times before it got done and 4 different people to explain what needed to be done.

I could’ve installed it myself.Not impressed the gentleman that brought it to me didn’t have to do anything to my wall I had it already hung all they did was installed the back of it and turned it on for me. Oh and also delivered it to me in a truck. That’s all they really did for me

This wall mount is holding up my 55 inch tv. It’s very sturdy

The technicians were very helpful and informative. They did nice work.

See earlier post, was not very happy, normally the Geek Squad does great work, but due to cancellations, broken promises lagging communications this experience was disappointing.

Paid extra for nothing should of paid for standard setup. Thought the extra pay they would literally hide my wires behind wall but instead they said extra payment was just to set up my tv which I could of done myself :/

They didn't hide the cord, even though there were conduits to do it and they weren't as accommodating as the guy I had a few weeks ago at my office. He was great, very helpful and gave good advice about the TV placement.

Already had the TV Mounted but wanted to add a Sound Bar and Best Buy (Geek Squad) billed it as both an Install as well as a Sound Bar Installation as they had to take down the tv to month the sound bar and then rehang the tv.

Done professionally Loved it Will definitely recommend

I ordered this product and installation on 12/30 of 2021. The Best Buy team botched my delivery for 3 weeks straight, for reasons ranging from “the wrong delivery address” to “the bracket was not located at the right store” I spoke with several team members in the store and on the phone. Nobody seemed to know how to help or what the problem is. Save yourself the trouble of booking through Best Buy. My advice is to buy the hardware(mounts, etc) and find a service online (taskrabbit or other) to do the mounting and installation for you. Geek squad and Best Buy do not have any idea what they’re doing when it comes to these services, they take your money and then they go and hire another third party and when there’s some type of miscommunication, they’re basically just a middle man that doesn’t know how to help. Do yourself a favor and book directly with whoever will be doing the installation. I will never be using this service again. My updated delivery time and date (after the third or fourth time being rescheduled) was yesterday, 1/22/2022. The delivery window was between 7:30 am & 1Pm. After not receiving any notifications or calls all day, I get a random call about 5:30 PM from a guy saying he’s here to install my tv. They sent one guy with no help (I have a big heavy 84 inch Sony Bravia) so obviously he needed my assistance. He then proceeded to tell me about how he deserves a tip because the bracket was located 45 minutes in the opposite direction from the store they told him it was at (Apparently they told him to pick up the bracket from Hawthorne, CA but it was located in Sherman Oaks) Obviously he did not receive any tip. These people will give you the run around and make any issues seem like it’s your fault or like you made a mistake. The only mistake is giving your money to these people.

Mount easy to move around and very sturdy. Moves all 4 directions

Surpassed our expectations. Adjustable shelves great added feature