Customer Ratings & Reviews

This was subcontracted to a third party and they were not Best Buy Geek Squad employees. They mounted the TV ok but the installation took four hours because they had great difficulty programming the Harmony Universal remote. When they left, it was working OK but we’ve since been experiencing ongoing problems. I’ve tried to troubleshoot it directly with Logitech over the phone several different times but it’s still not working correctly. They claim it was initially programmed incorrectly. We will require a follow-up visit by the Geek Squad to get it corrected.

Fit our needs but not the easiest instructions for us.

Agent mounted my tv quickly and set up all devices.

Didn’t find tune and maximize TV. Was hoping for a very fine tuning job didn’t receive it and totally disappointed

Installer arrived with wrong TV mount…other delays followed. Long story .. short version. Geek squad very helpful, eventually completed. Kudos to first contact squad phone associates. BEST EVER

The TV fell off the wall within 5 months after installation I called customer service They only guarantee work for 3 months

BE MINDFUL AND READ THE TERMS AND CONDITIONS!!!! Be mindful prior to install of wall mounted TVs. I had a tv installed outdoors and the installers put a total of 6 additional holes in the stucco on the outside of my home and I was informed that they were not responsible for repairs. I went to the store in which I purchased the install and they seemed as if they didn’t want to have anything to do with the repairs. The only thing the manager could tell me is to contact 1-800 bestbuy. Salesmen should inform customers of things like this instead of focusing on just the sale. Very poor business conducted by Bestbuy.

It works like it’s supposed to. Just lag bolt to the wall and then put your tv up there. Adjust how you see fit and you’re good.

Not happy! Lead installer negative from the second he got out of the truck. Then made at least 3 excuses as to why they would not hang my new television. Overcame the first 2, and then they (him and his so called manager on the phone), came up with a 3rd excuse, (because I didn't have plywood backing on the wall? Whatever! The studs were right there, I even marked them for them! bhaha. Long time customer of Best Buy, spent thousands! of $$$ over the years. First a purchase has been offered "free" installation. And, as expected, nothing is free! Best buy proved that! Needed this TV hung before all my stuff was moved into house next day. Had to pay a friend to come help. Very disappointed. Will certainly shop elsewhere next time, and Beware of "Free delivery and installation." It's a joke! Terrible customer service.

I had bought a bracket to mount tv to wall and set up an appt for the geek squad to come out. So frustrated that a 3rd party showed up and mounted the tv but didnt hide any wires. Ugh. So frustrated.

Tv was installed but was expecting cords to be hidden

Do not use them. BestBuy uses a 3rd party with limited to no experience. We paid to have two tv’s mounted which yielded one wall with 9 holes and another with 5 holes one of which is 2” wide as they tried driving the anchor bolt into a stud from the side. I have two open claims for damaged walls and asked them to leave the tv’s and mounts on the floor and I will hire someone else to complete the installation once the wall is repaired. Ram online support stated they need to send investigators out to see what happened and investigate the damage. They will process a refund once the investigator comes to look at the damage. Rob the supervisor seemed upset that we wanted the holes filled and painted over. One of the holes as mentioned is 2” wide and they still are not in the stud.

They were okay. More interested in getting done quickly. Clearly hit and miss. the previous group was awesome.

I think they did a great job hanging my tv and shelves.

They mounted my tv’s but did nothing regarding cord management or any other type of assistance in wifi or sonos set up as my original best buy rep promised. After they left I had to remove the location tape. Out of area installers who couldn’t leave fast enough.

Wanted the tv to be installed because we ordered a nice pull down mount and when they got here said that mount would not work and used a basic mount that took 4 screws to mount into wall. Not happy to pay for the installation and they make a change to an easy job that I could have easily done myself

This does not reflect on the Geek Squad team since it was a third party group who did my initial install of my new TV and my frustration was with the supervisor who "tried" to handle my issue. First of all, the install guy was late by 2 hours. Once he had the TV mounted and we removed the protective plastic, we found the TV to be broken along the bottom edge. He repacked the TV and returned it to the store that same day. This is where everything fell apart....the item took 10 days before it was "checked back in" within their computer system. This prevented the exchange process to happen so I could get a replacement and reschedule the delivery / install. After multiple phone calls over the week and 4 trips into two different stores, the TV is now set to be re-installed (no thanks to the original supervisor and no supervisor that ever called me back through the phone system). The whole phone system is a huge mess and is redirected to call centers (or who knows where). It never went to anyone in the stores directly. The supervisor I originally worked with from the start who promised to fix this mess kept giving me his card and extension number so I could supposedly talk directly to him but this was false and never happened due to the phone system they currently have. The compensation for all of this was a battle to get as well but I eventually accepted a minimal offer since he wouldn't budge until I said I would shop elsewhere. I'm finally expecting my new TV to be installed tomorrow after a month from it's original purchase date....so wish me luck!

The techs were prompt and friendly but didn’t finish the setup, after they left the picture was very dark distorted. I found that the set was in a low power mode. After correcting that and making a few adjustments I was happy. I think I paid too much for the service.

This TV had some small, glitchy display issues from the beginning, but they tended to resolve themselves quickly and were easy to ignore. Mostly, it seemed like an excellent TV to watch shows that for some reason are filmed too dark to view without a quality TV. 8 Months in, and the TV is unusable. Lines across the entire display, and several streaming platforms either won't connect at all and/or will randomly kick you out in the middle of watching. The amount of money we are expected to pay for something that clearly is not built to last blows my mind. I even bought the protection plan, and that has been nothing but frustrating attempting to use it. I paid for Best Buy to install, and the kids that showed up ignored where we had marked for it to go and left a mess of dust on everything. How is such a large company operating at such a low quality, all around? This was a huge splurge for us, and it's been pretty disappointing so far. Maybe you'll have better luck, we have not so far.

Premium install package description states all devices to be working and syncing prior to departure. Due to schedule problems with installers - this did not happen as I wasn’t available when delivery was delayed past scheduled time.