Customer Ratings & Reviews

Hate to write this review because over the years i’ve had such good experiences with Best Buy but this time was not one of those times. I had 2 TVs wall mounted but the original installer clearly did not know what he was doing. 5 big and deep holes in my wall and originally installing the wall mount upside down later, his supervisor had to come on site to complete the install. I will chalk this up to a one off and would still recommend but I am still waiting to hear back on the claim for the damage to my wall.

They are professional and provided excellent service.

The scheduling of the install was absolutely TERRIBLE!!! I waited around all day for the Best Buy installer that never showed. I was on the phone with 4 different people for over an hour to try and find out IF the installer was still coming that day. The guy that ended up actually installing it after the 3rd appointment attempt was great. He was NOT with Geek Squad but did an excellent job!

The guys were very professional and did a very nice job.

Best Buy hired geek squad to complete the installation of a 70 inch tv in my home. Unfortunately, geek squad missed that appointment and went to the wrong address (2.5 hours away from my home). After they realized it was the wrong address geek squad said that I would have to be the one to call Best Buy and reschedule, which I did. During that call to schedule a second appointment, I gave specific instructions (including which app to use and exactly what to type into google maps to arrive). Again, the second appointment was missed, and I was told that I would have to reschedule AGAIN. The third time around, the contractor came in and did a wonderful job. I called in to complain of the two missed appointments and was told I’d receive a $55 gift card that should’ve arrived weeks ago but I think it’ll never come. I would not recommend this service to anyone.

I had a issue with them. It coming out the first date that was scheduled without informing me they were not, but after this was resolved they came out and took care of everything

They want your money up front, if you aren’t happy with the service, too bad. They don’t answer your calls or letters you write about being charged for a service you didn’t get

Combined with Geek Squad purchase to get good rate

The 83" LG Oled TV which was mounted is crooked. Not Happy. Would be nice if somebody could come back and adjust it. If it wasn't for the crooked mount, all was OK.

When our TV was first installed they did a great job, but we had to exchange our first TV as there was a defect. The crew that installed it a second time was terrible. Our appointment was from 9 am-11am but they did not arrive until 4pm. They were suppose to call when they were on the way but never did, thankfully I happened to be home or im sure they would have left. Finally they tried to just leave the tv uninstalled claiming they didnt have time to do it. After threatening to call corporate they hastily installed it about 6 inches lower than previously installed, fortunately my entertainment center still barely fit. Terrible experience.

I don’t understand tv Connects because nobody connect the tv I did it myself so I don’t know why I was charge for that Right now my building is not Made of wood so I cannot fix anything at the back of my tv It was so tight

THIS MOUNT WAS PERFECT FOR THE TV THAT WE NEEDED IT FOR.

When I purchased the TV, the website said the installers would have a bracket that I could purchase. When installer called me the day of installation, he said he had a bracket he could sell me. Got to my house and it was the wrong bracket. I purchased the right one and could have gotten within the hour, but they cancelled my installation and I had to rebook for 2 weeks from now. I took a day from work for this so that I would have it for Thanksgiving and it was a waste of my time and money. If the installer had not told me that he had one for me, I could have had one when they got there. The installer was not interested in working with me at all to resolve this problem.

excellent service technician knew what he was doing

The agents were not accommodating when installing the wall mount, in-wall kit and the TV while the site inspection prior to the install was very well discussed and communicated. The install work was messy and felt like I was their mercy of the installers - looking for an excuse not to complete the install.I have seen better work by the Geek squad team for an earlier home theatre install in my home.

This product is just what the doctor ordered for watching TV.

Doesnt extend and turn as expected. Hangs far from wall.

Installer was courteous and professional and very timely.

After purchasing the tv mount that was recommended, the technician was unable to center our t.v. over the mantel after 2 attempts. The t.v. remains off center and is not completely level.

they need to communicate better. They need to pick the phone and be personable. I have purchase several and I have several warehouses all over. I want to standardize the 75 inches q70 regards. seife