Customer Ratings & Reviews

Service was great. Would recommend guys who installed it.

Good delivery and setup but disappointed that there was no tech support or startup assistance. Product delivered by an outside vendor who advised that they did not provide startup assistance!

The service was not successful over time. Shortly after the TV appeared to have been connected to the network signal, it failed, thereby losing all streaming services on the TV.

I don’t know why the technician routed the tv signal through the receiver. It complicated the operation for no benefit that I could tell. I rerouted the tv directly to the cable box and then I can operate it. I’m not stupid but I am old.

Both Andrew Pascoe and David Gilbert did an excellent job of hanging my TV's on new wall mounts with my own soundbar's.They were courteous and provided outstanding customer service.I could not have asked for 2 better installers.Invaluable to your team at Lady Lake!

This involved installing a new TV over the fireplace with adding longer speaker wire to existing wall mount speakers done by Geek Squad in 2011. All I got were excuses why he couldn't lengthen the wires already in the walls and how he couldn't go into a crawl space. He left me 4 longer wires, telling me I'd have to splice the wires myself and run them exposed in the living room. So,I have a new TV basically in the same spot as the older one, which is almost too close for a 55 inch. When I bought the TV in the store, I had pics of the existing set up and what I wanted with the new one, explaining it thoroughly and was assured there would be no issues. I would not hire Geek Squad for a TV installation again.

Mounted tv pretty quick. they didn't confirm if i was okay with the position of the tv, which i wasn't. They will not hide any wires, just hang the TV.

The installed the TV wall mount at least 10 inches higher than what we initially agreed which has made it very uncomfortable for us to watch TV and we have to change its location on the wall.

Did a great job mounting 1 tv and then had some issues with the second. The tech hit a water pipe in the wall when drilling. It took us a couple weeks to notice the leak. Luckily it was caught in time still dealing with claims department

Honestly, the sales rep insisted that I needed the premium wall mounting package but all they did was mount the TV. I had to connect my own sound bar and sync all of my remotes and devices. They were in my home for 20 minutes.

Had to pay extra for Best Buy to install and set up TV. Person was a no-show on the first day. Had to reschedule at my Inconvenience. When they did come however the people were very professional and did a good job.

Mounting and connections went fine. However, very brief demonstration of the equipment has resulted in me spending way too much time trying to figure out how to operate. I'm still trying.

It works as good as any expensive brand tv mounts.

Fine delivery and setup no problem encountered. Very quick.

Geek squad was very polite and helpful. Job was done good.

Professional installers, know Product well and quick...

Everything these guys did in setting up my hearing aid amplifier connected to my new TV was wrong. They gave me their card to call if I had questions but when I called, they never answered and they did not respond to text messages. They also promised e to come back on a certain day, but did not show and then when I made a note another appointment they called that morning and said they weren't gonna show because they didn't wanna work on my problem.

The tech that arrived was great, courteous, and prepared. However, it was a two-man job and he had to call for support. The install was into recess over a fireplace and into a concrete wall. This was all explained to two different salesmen at the store, complete with a diagram and measurements. In the end, they couldn’t complete the job. I needed to have an advanced installation team and frame, at an additional cost. The earliest installation date was three weeks later. When I called customer service the agent told me my complaints were unreasonable and that I was being “nasty” because the sales persons report did not note the installation requirements. Like that’s my fault! Very disappointed with service.

Even though I paid for Total Tech Support, a third party installer was sent out. When we first moved to Maryville in May of 2018, we purchased a new 65" 4K TV along with a TV stand with a TV mount above the mount for our apartment. When we purchased our house, we put the 65" TV above the fireplace and a new 50" 4K TV was to be mounted on the TV stand. I had to suggest that they lay the TV down and attach the two support rods instead of trying to attach the support rods while one of the guys was holding the TV next to the mount. They also did not know how to connect the newer equipment to the TV. Instead of connecting the TV directly from the cable box to the TV, the connection is now through the DVD recorder. This leaves the picture on my new 50" TV about the same size as my old 43" TV. The two guys were great guys but they do general installations and I needed someone who understood how the newer equipment should properly be connected. The way it is connect now is the way I would have connected it a decade age. I wanted the Geek Squad because they properly sat up the 65" TV in our apartment and they knew the new technology, i.e. HDMI (ARC), sound bars, etc.

Fits perfectly and we have had no problems with it!