Customer Ratings & Reviews

It looks crooked leaning oneway not centered on wall did not program my remote

Geek Squad was good.....but they mounted my TV a little higher than I liked after discussing where I wanted it. Not happy about that,...but seems like I'm stuck with height.

I was satisfied with the set up from the technician

I had an unusual circumstance and confirmed with them at the store when purchasing the tv that installation over a stairway would not be an issue. I confirmed with them that the installation team would be made aware of it so they were not surprised upon arrival at my home. Sadly, they did not know about the unusual circumstances, and therefore would not complete the installation.

I am so glad we decided to mount our tv thank you!

The scheduling was easy but the teach was over 3 hours late and then broke a valuable snow globe.

The mount Is not bulky on the wall. Priced well. **

On time and good service and installation. satisfied.

Simple enough. Choose two options. I chose the basic installation for my parents who live in another city. The technician didn’t even attach the cable wire prior to hanging. This was very confusing!!

Very unprofessional. Installer realized at the end of the delivery window that he wouldn't have the extra person required to install a large television. After waiting for help and multiple calls to me, showed up by himself at 9:30 pm to deliver the tv. Once he saw that it needed to be out of the box to go upstairs, he would no longer let me help (totally understandable). Told me that he would be back as soon as I got home the following day and to just call him when I left work. When I called, he said he was wrapping up a job and would be there shortly. 4 hours and multiple phone calls later, I was informed that him and another guy were en route and could be there about 11PM if I wanted them to, but they would rather wait another day. Promised to be back at 8am the next business day. 6 hours and more phone calls later, they finally showed up. Installed the tv a bit unlevel, ran the wrong wires to the speaker, and left the huge box in the living room. I will never pay for Best Buy installation again after this experience. They did promise a gift card for about half the cost, but for some reason it has to go through regular mail instead of email and will not be mailed until after my credit card billing cycle. Very confusing.

Mounting was great. Guys did not know how to program. After they left I spent several hours reading manual and watching YouTube to complete programming.

The devices connected but after they left I could not duplicate it. So the Sonos and the remote do not connect anymore, it’s been difficult to call them back out.

Techs failed to ask desired location and placed components as they chose before I realized that they weren't as I wanted. Seemed to be in a hurry to get to next appointment.

Sony TVs are great and now that the Geek Squad (Kendall and Aaron) have worked their magic on the TCL TV, those are so much easier to use. Kendall and his crew have been great - appreciate their care and concern. John Stewart (sales) and Kristine Nahinu (manager) were/are the best - each and both shepherded our order through to install and Kristine was super regarding replacement/re-install of one of the Sonys - highly recommend one and all - Best Buy is blessed/fortunate to have them all.

Very bad made holes in my ceiling telling me they not responsible to fix it. I have Bose lifestyle 48 and the did not know how to fix it. They couldn’t let the video play and was blaming the dvd or my system. I came home just to find out the hook up was done wrong. They gave me a window time they will come, I stepped out to run my errands and they called that they’re at my door luck I had someone at home if not they were going to reschedule it. Upon all that they couldn’t hook my lifestyle up and gave unnecessary excuses. Don’t waste your time and money.

Install was fine. Mount was already in place. Didn't get my existing sound bar to work. Wasn't given much instruction on how to use the TV features

One guy was grumpy and one guy was happy. Service was awkward because the grumpy one looked as if he didn't want to be there. Not a pleasurable experience, but the job got done.

No concerns with the products. However, the TV installation was a complete nightmare. They gave me an appointment time on Saturday 12/21 between the hours of 8am and 11am. Needless to say at 2:30pm I had to call to yet for a second time to address the 3.5 hour lateness. The agent noted he had no idea where the tech was as they were not responding. Needless to say it seems as if the techs are doing their own thing at the expense of the company, and customers. This entire ordeal is unacceptable and unprofessional, no communication, no accountability, no respect for others time, and worst of all not a bit remorseful..

I paid for more than 1 tv to get mounted but the tech stated he only had 1 scheduled and he was rude about it.

What the store customer service representative said would be done and what was actually done was slightly different. Not totally satisfied with the service but after getting an electrician in - fixed the setup to what we wanted.