Customer Ratings & Reviews

They installed a cable different than the one I purchased because one i purchased was not long enough. I wish they would have offered me something better because my picture on tv is terrible. Not what you would want to see in a 77” qled.

Your staff did a great job in explaining the set up.

First they rescheduled without notice until the last minute for 10 days later then a couple showed up, no uniform, no ID and the first words out of there mouths are this is are 2nd day doing this. Then they struggled to get the 85” tv mounted while reading the instructions and making phone calls. This was bad all the way around.......

Requested multiple times that the tech call us 60-30 mins before arriving. The tech called on the phone 20 minutes prior to his arrival and I said I was on the way to meet him, and he said he couldn’t wait. And wouldn’t wait. I told him that is he didn’t wait we were going to have a serious issue and he agreed to stay and wait. This is unacceptable. Best Buy total tech gives a five to 8 and sometimes a 12 hour window as to when the technician will arrive and we cannot sit around waiting for hours as this is not an acceptable policy. Best Buy must give accurate estimated time of arrival within a closer timeframe, not a five hour window and then expect to instantly be there within 15 to 20 minutes when the technician calls. You must call at least one hour ahead of time, 30 minutes ahead of time at worst. Tech was unprofessional and straight out rude. Complained that Best Buy should have sent two technicians instead of one for installing a 55” TV. Made it sound like we were going to be charged $200 for the service When he then chose to install HDMI cables that we did not ask to be installed, and when he then had issues running the cables, he got frustrated and repeatedly said he was going to process a $200 charge. The technician completed the work, although the television was not completely level when he left.

The technicians were very professional and efficient.

The Geek Squad did a great job installing the new mount for my existing 70 inch OLED TV and hooked it up to all my equipment however they were not able to get my wireless earphones to work. They claimed that my wireless headphones were defective. They never asked if I had another tv to test them. After they left I thought about doing exactly that and the headphones worked perfectly with the other TV. The new mount was being installed so that I could use my headphones. I spent a sizable amount of money not to have the end result expected.

The mounting was never done because the crew never showed up. Apparently the driver was involved in an accident. The communication was very poor in letting me know what was happening. I waiting all day for someone to show & didn't find out they weren't coming until I made several phone calls.

The reason for 3 stars is because he mounted the TV but it came through the other bedroom and he left a mess. They should have hand held vacuum. Coming from work and cleaning up was not my intention

the installers did not have a clue how everything went together. He was even going to use a 2 inch screw to hang the mount . tv and mount only requires a 1 inch screw so no clue what he would have done if he tightedned it up before I stopped him. installers were NOT geek squad but some outfit out of texas that hires installers site unseen. I returned everything.

never ordered and did not receive this but got charged for a total of $761.44 I am very dissapointed in what has happened and will not recomend best buy to anyone

The men who came out to do the job were very nice but I wish they would have know more about doing a complete job. They did not know how to set up the remote to connect everything so now I have 3 remotes I have to use instead of one universal remote.

There was confusion about date of service, but the installation was problem free

Did not explain how the DVD player interacts with the TV. The previous techs did a better job and made it easy to go back and forth. Now we have to change the HDMI input all the time.

We love these mounts (bought several) but the scheduling of the connect and set up was a disaster. Staff were unsure of every step, needed to ask questions but still got it wrong. The day of the appointment, two men arrived and very quickly said they had to leave as it was scheduled incorrectly. They had the time. They had the equipment. They had the skill. But they had to leave as the store staff made a mistake. I had to call to correct it. Could not be done that day. Messed up several other tasks we had planned. Very unhappy.

Initial (3rd-party) scheduling availability was frustrating and greatly lacking. Once they were able to complete it, however, the technician himself was outstanding.

I wanted my tv mounted on the wall, that's why I paid for the premium, your agents told me I was wrong and only hooked up my sound bar!! I could of done that!!

They came they saw and they put my tv on the wall.

The agent was hurried and did not fully explain the products. He just set them up and left

The contracted guys arrived 2 hours late and were rushing the whole job. Ended up drilling extra holes because the TV was not centered properly. They were very rushed in explaining the remote and out the door without cleaning up the mess from the Sheetrock dust. In the past, my experience has been excellent with Bestbuy agents. Not this time

People who came in were looking for excuses not to do work. They did not put the wire behind the wall as we requested. They did not put our old TV on the stand as we requested. Did not wear shoe covers while in the house.