Customer Ratings & Reviews

The technician came and rushed through the job. No training nor explanation occurred to show the customer how to use the television. I don't feel the tv was mounted properly in the short time.

Oh god words do not describe this mess. We ordered multiple things to be delivered and put together. The first time we scheduled the tech called and said he would not have enough time. No problem I said we would pay extra for the whole day if that what it took. After four days i called back and explained the problem they scheduled us for 12 to 8 pm. I explained three times we need him for the entire day and according to the tech don't schedule some one after us. The guy said ok and sent me confirmation email. saying such, Three hours later another email saying we have the tech form 12 to 4 I called again and explained he would not have enough time. I got a supervisor on the phone and explained for a fourth time. H said he would put a note. Guys i don't need a note I need what the tech said 12 to 8. Great products but when it comes to installation horrible customer service. We got so frustrated we got our money back. Best buy lost a $4,000 sale due to incompetence. went to the store to talk to manager nope none available and even when I talked to a supervisor no call back. Best but you blew it five times in a row. Stay away from the set up and find someone who can do it for you save the head aches...

They service was excellent but $199 is steep. The mount was already in place and all it involved was switching out the old TV. There should be some kind of meaningful discount for an elite member.

Geek Squad arrived to deliver and install my 65" Frame TV but were not able to run the connect wire through my wall so they didn't hang the TV. When I rescheduled, Best Buy sent Mastec, a 3rd party contractor to do the install. The installer arrived without a partner, to hang a 65" TV!!! Because he was alone, I was forced to take time from my work day to help him lift and hang the TV, but he got the measurements wrong twice so the TV was not centered. Each time I had to help him take the TV down, wait for him to make adjustments, and then rehang the TV. I recommend having the TV delivered and using a local specialist.

The tech from Best Buy (3rd party vendor) showed up on time and was very friendly. The job he did was far from what I have been used too in the past with Best Buy Geek Squad. I had a number of other contractors at the home and did not inspect before the tech left. All he did was drill and mount the TV wall unit, hang the TV and install the sound bar. He did not plug the TV in and test it, he did not vacuum up or clean any of the wood shavings from drilling into the wall, wires were simply left hanging down as he did not zip tie them up neatly, TV was not tested nor was the sound bar, he did not give us any instructions on how to work the remote(s) or program the Samsung remote to work the sound bar etc. etc. VERY VERY poor job and not sure what I paid all that money for??? Again it was a 3rd party vendor Best Buy hired to perform the install but he did not represent Best Buy very well at all!!!

Bought my Samsung 65 inch TV with the Samsung slim wall mount on January 22nd and bought the TotalTech which included wall mounting. An appointment was scheduled for the next Sunday which was great. By the time we got home from the store we had a email saying there was a problem with the appointment. The next day called Best Buy and was told we would have to reschedule. I asked if there a problem with any of the items. They said no. Just couldn’t make the scheduled time. Do we rescheduled for January 31. On that day Best Buy calls and says the have to reschedule because the TV wall mount isn’t in. We rescheduled for February 11. On February 10 decide to call and confirm our delivery appointment. At that time I was told they still didn’t have the tv mount! Would have to reschedule. I refused and went to the store the next day. I had to bring the TV home myself, buy a different mount and make arrangements to have it mounted. I also cancelled the TotalTech. I bought the TV so I could have it for the Super Bowl and nearly missed out because of Best Buy’s poor service. Never did they reach out to tell they wouldn’t have the mount so I could’ve decided on another mount and had it delivery and mounted timely.

I had an 85” tv scheduled to be mounted. Two agents arrived, but one was not comfortable lifting the tv up to mount it higher on my wall. If the appointment is to mount an 85” tv to a wall, then the people sent to mount it should be comfortable with mounting it at any height. My tv is now sitting in my floor and rescheduling the appointment is turning out to be impossible

Sales person said that mounting would include the baskets etc. needed to mount the TV on the wall. Geek installers do not provive anything. to pay for anything needed including MDMI cord etc.

The agents installed the wall mount and installed the monitor but did not finish the install. They did not make sure that the video and audio worked nor did they make sure that the cords were hidden and install looked finished. Bare minimum and did not show up initially on the purchase install date. Poor service.

The men were very nice and the end result is good but now I have 3 extra holes in my wall to fix when I leave my rental apartment. This is my first time mounting a Tv, next time I will be more careful in watching what they are doing.

Installer needs to come back and tighten. Big pain and inconvenience having to wait 4 hours

This was the worst experience anyone could ever have. I took off work 3 times to accommodate your delivery schedule due to them cancelling each time. I called several times to get help no one returned my calls. The last time I called before the actual delivery and was connected to a supervisor, Derek, told me he would take care of everything and said he would contact me after the delivery to make sure everything went ok and would compensate me. No one called, so weeks later after not hearing from anyone I tried calling was told to hold for nearly an hour b/c a supervisor was being connected to only be told after consistently waiting someone would call me back. When the supervisor did call back it was not Derek and that person was not interested in helping me. Was not helpful and told me I wasn’t owed anything since the TV was delivered ( rudely) I feel discriminated against and I feel this is not how u treat customers. I paid $200.00 for Total Care with the expectation I would be taken care of & that’s not what happened. I have everything documented. You delivery driver even left messages on my phone. When I asked for a refund I was told I would not get anything.

Horrible customer service! I will never purchase another item from this company! They should change the name of the store to “worst buy” ever! They do not honor their customers or their work!

The scheduling of the delivery and the mounting of the tv was a hassle but the guys were expedient in getting the job done once they finally arrived.

Tv was mounted and tested. I’m not totally pleased with the brightness of the tv. Some of the pictures depending on the show are too dark.

Seven weeks from purchase on December 1 2024 to installation January 27 2025. Numerous cancelations for the install. My original mount was out of stock. I was not informed of this. The manager on John R was helpful and furnished an upgrade. The contractors who deliver and install are no good. I had to miss work three times. u but no response. The Geek Squad from Ohio had to travel to Michigan to install my Television. BEST BUY you need to care about your customers, I missed having my TV for my Christmas party.

The agents mounted my TV, but didn't have the correct tools to put the wires behind the wall. They said they would call the next day and reschedule after getting the correct tool from one of their associates. I heard nothing. I called back in to reschedule the completion of the job, and that is supposed to happen 2+ weeks after the original visit. The maddening thing is that on the website the job was listed as completed. Not by a long shot.

Service not completed. Item severely damaged out of box. Waiting for update on replacement. Techs were awesome!

The technician said he didn’t think he’d be able to install the tv using the mount that came with the tv so we had to pay for another mount.

Made a HUGE order, are members of some “membership” that includes install, wall mounts etc.., paid for what wasn’t included. Squad gets here and said they were not mounting, nor did they have mounting equipment. Showed them the receipt, they miraculously found mounting equipment. My husband got home and noticed they mounted it all wrong.. we ordered a flat to wall mount , and they put on a huge mount that swivels and sticks out of the wall. Not what we ordered. So I called, on hold for 48 minutes for the guy to tell me he doesn’t see our order or that we ordered that mount… I gave him all the information. He said I would have to come into the store to speak to someone directly…. We literally live over an hour away…. Now we have to drive over there to fix their mistake?? Super frustrating. Don’t use the useless geek squad made if young people that don’t care about anything but getting a paycheck…had same experience when we bought our whole kitchen appliance package… should have known. won’t use best buy again…