Customer Ratings & Reviews

Installed wall mount tv no problem . The receiver and speakers were wired . The guys left with the subwoofer no working . I had to rewire myself to correct .

Seven weeks from purchase on December 1 2024 to installation January 27 2025. Numerous cancelations for the install. My original mount was out of stock. I was not informed of this. The manager on John R was helpful and furnished an upgrade. The contractors who deliver and install are no good. I had to miss work three times. u but no response. The Geek Squad from Ohio had to travel to Michigan to install my Television. BEST BUY you need to care about your customers, I missed having my TV for my Christmas party.

The functionality and clean work. Except no wire covers to hide the cords and keep the cords from hanging. The geek squad ask what service upgrades you want and that’s why I chose the service

Mounted tv and connected devices. No instructions for use. Sound bar not “in” for 2 months. Cannot get tv channels but can get apps. 3 weeks for support. Expected more for 6K

The technician said he didn’t think he’d be able to install the tv using the mount that came with the tv so we had to pay for another mount.

The installer did not put the sound bar as one the inputs so you have to manually turn it on can’t do it with TV remote

This has been the worst order/process that I have had to endure. I have had the delivery/installation cancelled 3 times over the 3 weeks, I talked with multiple agents and 3 supervisors, and finally I was supposed to get an installation today. I also was supposed to be contacted and told when they would arrive today in a narrower time period. This was not done, I waited from 7 am to 7pm, and the TV and installation never happened. I am now being told that I have to reschedule the installation, and it is July 29th. They will "try" and get it earlier and call me back. I have been told at multiple times that 2 supervisors and 3 agents would call me back and update me. This never has been done. You guys had no problem taking my money when I ordered the TV and installations, but it is going to be over 5 weeks since I made my purchase. I have purchased computers, phones, and tv's from Best Buy over multiple years. I am also a Total Support Member for a number of years, and I have never been this frustrated and I now have a complete lack of trust with Best Buy.

I was grossly overcharged to recover my old TV and hang the new one. I was charged 299 to hang the TV. Then it was going over the fireplace so an extra 129 was charged. Then the techs removed the TV i already had installed over the fireplace which cost an extra 149.

If possible would provide a lower rating. Had problems with TV connectivity immediately after installation- Best Buy was not available with protracted telephone holds and poor service. Finally reached customer service (actually lack of service) Told to contact store manager but all calls routed to a central office (likely in a third world nation). Ultimately needed Verizon (at acost) to fix problem as installers forgot to connect TV box with power. Now dealing with Better Business Bureau.

The Geek Squad didn't know how to integrate the TV to the Savant System that Best buy had installed in our home. Now we need to have someone else from Technical Support 2 days later to get the TV working won't shut off with the Savant Remote. Spent over $50,000.00 with Best Buy for technology through out our home. We are a Total Tech Member.

Subcontractor, not Geek installed. Punched many holes in the wall freshly painted and made two trips to a hardware store for screws

they mounted my TV & Connected all Devices but did not put all the screws in Bracket & placed paper behind it to keep it from leaning to far forward. Overall they did a fair job.

Horrible customer service! I will never purchase another item from this company! They should change the name of the store to “worst buy” ever! They do not honor their customers or their work!

I liked the man who set up the tv, but he didn’t notice the sound and lips don’t sync before he left.

The geeks squad did come out and get my TV set up so that it could be used but only sitting on a table they could not mount it to my spot above the fireplace where my previous TV was mounted

Sent ONLY ONE person to remove old tv (wall mount) and install a new 65" tv. He damaged my furniture and bent the old wall mount! Then could not install the new tv. When I told him I didn't want to wait 3 hours for another technician to arrive (plus too I really think he damaged the new tv during his install attempts), he got mad and purposely dragged the new tv across my hardwood floors and out the house.

I paid for a premium mounting and he didn’t even run the cables through my wall. I was charged extra money for bo reason. If I got the cheaper one it would’ve been the same service. He set up the tv but was very rude and acting like it was a burden to be there!? Sighing after we asked him if he can plug in our small sound bar.

The installers were nice and patient when I had a slight delay with the mounting bracket. They were friendly and completed the job timely. The only challenge was they seemed to be giving us a sob story, basically saying the amount Best Buy would pay for our job didn't even cover the cost but they couldn't say no. We felt they were covertly pressuring us for a tip in addition to a good review. I also didn't notice until days later they hadn't properly cleaned up after themselves.

The TV mounting bracket was improperly installed, so the TV was crooked. They spent two and a half hours trying to fix it and finally decided "something" was wrong with the wall. They replaced the bracket with a more expensive one to get the TV to hang straight. They did not have the tools required for the job (sockets & wire strippers). The speaker wire connection's were so sloppy I had to redo all of them.

The first Geek Squad did not complete the job and gave me bad advice about the wall mount. Cost me three weeks to get another Geek Squad to do the job. BIGGEST PROBLEM: BEST BUY. The worst defect of all was the many hours and trips I made to the get another Geek Squad scheduled I had to go to the back of the line again, even though it was a Geek Squad error. When something goes wrong Best Buy online, phone, and in-store managers are virtually helpless to get problems solved. BOTTOM LINE. When there is a glitch, doing business at Best Buy is very painful, frustrating, and time consuming. If you are persistent, Best Buy will eventually take care of it but it will cost you time, hassle, bureaucracy, and frustration.