Customer Ratings & Reviews

Horrible. The two person team installed my 86" Samsung TV and a soundbar was a contracted crew, not part of a Geek Squad like I thought I was getting. They inspected the cable box connected to the TV in my guest bedroom, which was functioning perfectly before they came. After plugging and unplugging wires into the bedroom cable box, the bedroom TV no longer works with a message that it is "not connected". The install crew said that I will have wires hanging from my new TV to the new soundbar they were to install and seemed to try to talk me out of having the soundbar installed. Ultimately only 2" of wire is exposed and is practically unnoticeable. I feel all they wanted to do is get out of my house ASAP and rushed the job. I don't know if the install team is responsible for the new TV and sound bar not having volume coming from the new TV, but 3 days after the install I had and still don't have sound coming from the new TV and have been unable to watch my new 86" TV for 9 days and counting. When I initially called in for repairs the earliest appointment I could get the Geek Squad to repair the volume and bedroom TV was 20 days. That what I got for $2650. Terrible install team, shame on Best Buy for making a customer wait 20 days on a new TV I purchased from them.

The agents mounted my tv and connected fire stick, DVR, and CD player, but I don’t think the connection is right because I am hearing a sound vibration.

The geek squad did not show up a contractor did. And we additionally bought a sound bar from them and we're disappointed. It did not go with our Visio brand new TV.

The first visit was disappointing, but the supervisor has rescheduled a visit under the service agreement, so I am looking forward to an acceptable visit.

I had a third-party mount my TV they were good but I find the overall geek squad plan and cost quite expensive. But since my TV is so expensive I feel scared not going without a geek squad plan

PrePaid for installation and was told the the installer would be at our home at 3pm. , called to check on status and was told he would be here by 3pm, never showed up, never called, nothing!!

The agents mounted my TV but less than a week later, the ATT cable box they velcroed to the back of the tv fell down and is now dangling by it’s cord. They hooked the tv up to the sound bar we already had, but we cannot get sound. I had to reset the sound to the tv sound setting. I want them to come back and fix these problems without charging us again

The installers were a little rough around the edges for what I paid. Inconsistent use of masks while in the house, which was concerning during a pandemic, but they were nice enough.

Geek squad did not do the install, it was another contract installer. They did not follow manufacturing unpacking and handling. I was terrified the thin OLED would break. They got lucky. Insist on the Geeks.

Very disappointed in geek squad tbh. They no-showed for the first appt saying they didn’t have the gate code and they were unable to get hold of me. Turns out they had my number down incorrectly. Called the following day, rectified the issue and set up another appointment. After waiting another 5 hrs, they no showed again. Took an hr to get hold of someone in theatre supply only to be told the appointment was never made ( despite receiving notifications to the contrary). Set up another appointment for the following day. Called as I’d been waiting 3hrs already and had an inkling they were going to disappoint. After being on hold for yet another hr they tried telling me that someone came round but didn’t have the gate code n could not contact me, which was total BS as I’d made sure my correct details were on the account on 2 separate conversations with them. They finally were able to get hold of the mounting division and send someone out. The tech himself was lovely, professional and efficient (10 stars for him) but this has totally soured my experience with geek squad and tbh I don’t think I will be a return customer. None of the people I spoke to on the phone took ownership of the situational and were happy to bounce you around multiple departments and make false assertions.

Worst Service Ever! I will open dispute for that. I paid full price for a full service. I didn't get full service. I can't talk to any Best Buy representative. Third party company first told me they would do it then they asked extra 230 $ dollars for that. Would never ever ever ever ever purchase this service again. I am writing this while waiting on the phone for the 50th minute.

Mounting was incorrect, taken down and remounted. Still not centered on wall! We gave up and let it be as it is. Annoying

The TV is secure on the wall but is mounted crooked. I did speak with manager and he said he would sent someone out to fix it for me.

The crew are late and they did not inform you before installation if they will ask extra money for installation. When the installation was finished they told me I have to pay $140 for over fireplace installation!! I would not say them okay take tv back and return to Best Buy ,one of my worse experiences with Bestbuy they like money rather than lost costumer

TV was hung a little bit crooked. I ended up putting a piece of paper behind tv to lift and I fixed the issue myself.

The main geek was unpleasant and off putting. Grunted will installing tv and put unnecessary holes in the wall and did not tell us. Did not dress the wires just left them a mess. Horrible experience for paying a premium for them to hang a tv. Very disappointing.

I paid to have all cords hidden in wall. Was not done. Account credited. I did not cancel order. Awaiting answer as to why. Therefore, I am not a happy customer

No one mounted my TV so can't give a real good review for something I didn't get

I was disappointed with the Geek Squad. I booked them to mount my TV and Sound Bar and they told me they did not have time to mount the sound bar… I was going to book in a second appointment and they quoted me a crazy high price to mount much smaller TV. Never Again!

I was notified at 1600 the day before I needed to schedule my apt which had been set 2 weeks earlier. I had to call to find out they couldn’t make the apt. The only date they had open was 7 days later. Best Buy did not try to work with me. I was told a supervisor would call within the hour, still waiting. Best Buy failed every step of the way to treat me fairly. I hope to never shop there again.