Customer Ratings & Reviews

I paid to have all cords hidden in wall. Was not done. Account credited. I did not cancel order. Awaiting answer as to why. Therefore, I am not a happy customer

The customer service of geek squad is terrible. Will never use installationnservices again.

They have not drilled holes first before fitting the big screws. Directly drilled bigger screws and from what i recall at least one screw went sideway but later fixed after mentioned. One would be better off doing on own if have the right tools.

I am honestly flabbergasted at what happened during my installation. This is also the reason I haven't written a review yet. The techs showed up to my house on time and were very professional. They completed the work in a reasonable amount of time. It was what we found after they left that has left me without words. My install was on Dec 4th. By then we had our Christmas tree up and presents under the tree. I should also mention that I was working in one of the rooms while they installed the mount. I assumed it would be ok. It was not. After the techs left, we noticed MULTIPLE presents missing from under our tree. I guess I am partially to blame as I let techs from a reputable company in my house and didn't watch their every move, but I didn't think that is something I should have to worry about. I am assuming they stole the presents that they did because they were smaller and easier to hide in their massive jackets or work bag. Overall I like Best Buy & I make a lot of purchases from Best Buy. When things like this happen, it makes me not want to purchase/support this company. I can say, however, that I won't make the mistake of letting their employees into my home again.

My team was very good but they mounted the TV a 1/2 inch higher than I requested. And did not offer to move it down.

The Contractor installed my TV and hooked up the BD and modem but did not take the time to explain all the features with the TV, Geek Squad agent who installed a previous TV was much better.

See review of TV. I thought the survey on this item included coverage of the installation

Excellent! Competent and Kind! I will recommend to other! We are happy that we got the membership!

Agents seemed capable, but stated that there is only one way to set up this TV. When I turn on the set the DVR is on and I then have to wait patiently before toggling over to the TV. This is not how it should work. Had I known the TV would not work the normal way I would not have purchased. Although if you can have one component come on first there is no reason that you cannot have the TV on first, just doesn't make sense.

I paid for the premium tv installation service, received bare minimum service. Technicians came up with every excuse to not perform the service that was paid for. They also refused to mount a sound bar that was purchased along with the package with the installation charge. They didn’t even offer to adjust the price

We waited 3 hours into our installation window to receive an email and phone call to say that the installation was rescheduled because the "technician is unavailable." The technician had just called me the day before to confirm time and all was set. I had to call Best Buy and submit a request to receive a call back from the store where we purchased the TV because "the store was not taking calls". I did receive a call back with a better explanation that the technician did not come in that day and a promise that a customer care person would also be calling me. Still waiting for the call. We paid for the TV on 2/22 and are now waiting that it hopefully gets installed on 3/18. I completely understand that circumstances change and appointments need rescheduling. I believe this rescheduling could have been handled in a more customer-oriented way than me having to track down the reason for the reschedule. I answered "No" to "Would you recommend Geek Squad service to a friend" because there was no option for not applicable. It hasn't happened yet so I can't really say.

The tv mounting went well. However, I was sold a mounting system for my new BOSE soundbar during the appointment. I agreed to pay for it and it was installed. After the fact, the soundbar was not centered and leaning to the left. The soundbar looked as if it was going to fall off. I finally removed it from the TV mount and placed it on the entertainment center. The soundbar mounting bracket is a bust. The box it came in looked old, used and tattered when the geek squad retrieved it from their truck. I am under the impression that I got douped into buying a leftover item from the truck's stash. Requesting a refund for the item. Thanks

I paid for deluxe hook-up and install. When the tech. Arrived he stated that he only had an order for standard install. He did a fine job but I was expecting having much more help with additional equipment hook-up.

I'm actually 3 hours into installation which says my service is completed on website but it isn't. I have been here 3 hours to then be told THE RADIO THAT YOUR WEBSITE RECOMMENDED WITH MY INPUTED INFORMATION DOESN'T EVEN FIT MY CAR!! IT TOOK ME FOREVER TO DECIDE I WAS GLAD Y'ALL RECOMMENDED THE RADIO CHOOSING WHAT BEST BUY RECOMMENDED HERE WE ARE 3 HOURS LATER TO TELL ME IT DOESN'T FIT SO I HAVE TO GET THE CHEAP RADIO!! Y'ALL REALLY UPSET ME BECAUSE I'VE WAITED SO LONG AND TURNED DOWN SERVICE BECAUSE I TRUSTED BEST BUY MORE! I WON'T BE BACK!!

The guys who installed our stuff were great. But dealing with BB to get the installation was a nightmare. Late, bureaucracy, no accountability, not able to break through the online and call center doom loop. Be prepared for a late installation and lots of frustration along the way. But dealing with the install guys themselves was great.

The service was Ok, but was rushed. I signed up to have two TV's installed, but they said they only had one on the order and did not have time for the order as they had another appointment.

Brought out an open box when I purchased a new tv. Two months later I still don’t have the tv I purchased. Geek squad left the used tv and did a good job of installation

Service man didn't really know how to unmount the old Tv or remount the new one to the wall mount. It's not done right. The screws attaching the framework to the TV is not done properly and I'm going to have to redo it. The new TV didn't come with all the proper components to make the mounting correct. Part of what I paid for was to have the old TV removed. He did but only after I asked if he was going to remove. Still left all the boxes.

The tv and sound bar was mounted and my wife asked to center tv in center of location and not center of room. Tv is not mounted to where my wife told them.

Hanging and placing the TV was fine. The ability to connect my devices was disappointing…