Customer Ratings & Reviews

Didn't tighten and level TV. Just hung it in existing mount. Also took a remote control I wanted to keep and ripped if the tracker.

The Agent was frustrated by the mount because it is not designed as well as the Sanus mount and is comparitively difficult to mount.

Unable to install the TV so I resorted to calling an another company who did the job and was ultimately cheaper. Wasn’t aware geek squad was limited with their skillset. They recommended an electrician to come out and move the sockets that were over the fireplace to one side as they said it was too close together. The other company came and added spacers and for the job done.

First tv delivered had issues and had to be replaced. This took far too long to replace. Installation looks great and connecting the sound bar R with tv was a good choice

The agent set up my tv for me. He also connected everything to the Blu-ray and my DVR. This was all something I could have done, but it was definitely easier having him take care of all of it for me.

Appointment online indicated Saturday install. They showed up on Friday. One employee was nice, the other was rude. He started to install the wall mount covering half of an electric outlet that I had just installed the day before and suggested I could use a power strip if I needed more outlets. I told him to move it. Then it was crooked so I pointed that out (lost confidence at this point). He glared at me and said “maam do you know how long I have been doing this?” Finally they finished the install and hooked up cable box. When they left, it was not working. Oh, and it is hung crooked. This was the second appointment I had. The first time they showed up they couldn’t install either the electric outlet or the cable outlet. In the end, I paid for electric and cable install and a special box which were not used. I don’t even want to deal with them again so am just going to not dispute this part of the bill.

As a Silver Rewards Member, I was charged an additional $99.00 plus tax, during the install, because the mount was placed over a non-working/decorative fireplace. This was to ensure the warranty. Don’t understand why this was not clearly explained when I purchased the install online. The total installation cost, with tax, was $307.00, which was half the cost of the television. The Agent did a great job installing the wall mount and and mounting the televisions,

It holds a tv flat to the wall….totally bummed it does pull away from the wall and tilt!

The representative mounted the TV , was very pleasant; but unable to get my TV connected to TV service. My son came over after the geek squad was here & connected us to hulu.

The crew did a neat installation. They connected all of my audio & other video equipment to the TV They took the time to orient me to the remote

I’ve had Best Buy home services before including mounting TVs and installing home entertainment equipment. Although the main guy who was assigned to my house was nice his workmanship was not. I found it to be sloppy (Wires from ONLY 4 components were zipped but it looked like a 7 year old did it, it was a rushed job, I picked up after them, I laid down a blanket for my expensive tv to be set on, and I had to ask them to wear work booties in the house). He made it 1 min before my appointment window expired. He ran behind because of the previous customer. Therefore he rushed my service so he can make it to the next one. Long story short I was not satisfied with THIS particular service. I know what Best Buy geek squad home service is capable of and I didn’t get the great service that was expected from them. I wouldn’t recommend these particular people.

Wasn’t what I expected Didnt install the wires as needed I fixed them after he left Didnt have the screws to install I had to get them from my work shop

It took several visits to get this TV on the wall and after reading the directions I'm certain they did not do it according to the directions nor according to how the first installer recommended. I am fearful that this expensive Frame TV will work loose from the wall and fall because they only put in 2 screws and did not put them in the specified oval center mount as directed. They were kind and courteous but I did not realize they didn't do it as the manufacturer and first installer recommended until I cleaned up after they left. Still worried.

Very professional and quick. They explained the entire process.

Very expensive to just have them take down a TV and put it back up on another mount that is already installed

the agents mounted my tv, but my soundbar does not work

The man that mounted my television was a third party. He was not a Best Buy professional. He came with his girlfriend/wife. I didn't have a problem with that, but what did bother me was that my tv was not centered. He had a lot of trouble drilling through the brick above the fireplace and I didn't want more holes drilled, so I just swallowed that fail and decided to never call Best Buy to mount my tv again. I even had to help the man lift the tv onto the mount. It was very heavy.

The installers were late arriving, from Tucson to install my TV. They were in a hurry to get it installed, didn't take the time to go over the features of the TV. They did a good job installing and clean up.

Installers did not clean up work area or leave TV and sound bar manuals.

We purchased and paid for a new Samsung TV. Agents mounted a TV that had been previously registered with Comcast as the service provider, which the device reverted back to after losing our DirecTV settings. The device was NOT centered vertically nor horizontally above our fireplace as the removed unit was. Also, the Auto Off feature did not work and the remote would at times fail to respond. Awaiting what we hope will be an actual "New" device.