Customer Ratings & Reviews

I purchased a 75” Samsung QN90A, a Samsung Slim Fit mount, and a Premium TV Connect & Mounting service (56” and Larger tv). I became concerned about the mounting process when one of the agents got down on the floor to read the instructions on how to install the slim fit mount. They finally got the tv mounted but left the HDMI cables and wires all bundled up on the back of the tv. This resulted in the tv protruding from the wall. That’s the opposite purpose of buying a slim fit mount. They also did not set up different features on the tv such as Alexa nor did they ask if I wanted use it. I called to explain the issues with the connection and mounting and the agent kept talking over me. I had to forcefully ask him not to keep talk over me and let me explain the issues with the services. I later canceled that appointment since I did not want to deal with those agents again. I fixed the issue myself and now the tv fits perfectly on the wall. This mounting and connection service was what I termed a “train wreck.” Very disappointed in the service from Geek Squad.

I can’t review anything ! You postponed my order until October !!!!!!!!!!!!!

Order #BBY01-806240855492 Service date 08/26/2020 Third party contractors refused to wear mask and follow COVID 19 safety protocols while mounting my TV. One employee was exhaling extremely hard potentially releasing aerosol droplets that may contain the virus. I asked employee to keep mask on and he informed me that he has a medical condition and has difficulty breathing. Having total strangers in my home without mask breathing heavily is extremely scary because my 2 year old daughter lives with me. Third party contractors didn’t have booties and walked throughout my home and on my light colored carpet with their shoes. Debris was left from holes drilled in wall for TV mounting. Plastic and cardboard tv packaging was also left at my home. TV set up wasn’t fully completed as per my Geek Squad membership. Please do not send third party contractors to my home. I’d rather wait longer than to have services performed by people who have total disregard for my family’s safety.

the service technicians hung on the exisiting bracket but they didn't hook everything up correctly so my sound did not work. They told me I needed a different connector so I went and bought a connector to do it myself like they said and then when installing it discovered I didn't need it and they could have easily plugged it in. Wasted a lot of my time and money purchasing a connector that I don't need.

Geek squad is very backed up. I bought a big tv and it would be a month before it could be hung up via geek squad. Not sure that feels like a good product.

they were quick. gave me multiple options for mounts as mine wasn’t compatible with my wall, which i appreciated. the tv, however, is slightly crooked.

First off, the installer arrived two hours late. After mounting the TV on the wall and attempting to set it up, I was only able to view Prime TV. All my YouTube TV, Hulu, Max, Netflix and AppleTV channels were missing. He kept updating the TV, but all my channels other than Prime were still missing. After updating the TV three or four times with no success, he informed me that the updates needed to finish installing and it would work after a few hours. This is after I watched him update it nunmrous ties. He then left. I waited a few hours and I still had only one channel workring. I eventually called Insignia, and they were able to get me up and running after being on the phone with them for an hour. In addition, the service man barely spoke a word to me and was very unfriendly. I would give zero stars if it were an option.

Speakers do not work - I thought they would be tested but apparently not tested. I can’t check the back of the TV as it is mounted and so cannot determine what’s wrong.

I paid $250 for TV installation. I thought for that kind of money there would be no wires visible. I feel that $250 is pretty steep for just mounting a TV.

Might have helped if the Geek Squad understood the weight capacity of 1/3" tempered glass with 18" spaced diagonal supports ... as in about 10X what they were too scared to place and had previously held considerably more. Oh well ... didn't really get an install, so best I can do.

Ordered TV install as gift for my mother through Total Tech Support on Dec. 14th and scheduled for Dec. 28th. Dec 28th: 3rd party showed up but didn't have equipment for installing as discussed the day before on pre scheduling call. Promised Geek squad would call by end of day to finish job but no follow up. After 4 hours on the phone, rescheduled for Jan. 6th. Jan 6th: 3rd party did not show up and called after time window to say they will reschedule for mid Jan. After speaking with customer service the appointment was confirmed for Jan. 8th. Jan 8th: Nobody called or came during the time window. After 3 hours on the phone the very helpful customer service reps (Noell and Angi) raised the issue with District Manager for Schaumburg IL and the Geek Squad Manager. They promised install by Geek Squad and not 3rd party on Jan. 15th. Jan 15th: Nobody showed up. After an hour on the phone was told the system has no record of this appointment and they can now reschedule it for Jan 20th with 3rd party. You really want me to trust you guys with keeping this latest commitment? This is after being a loyal Elite customer of Best Buy for 23 years.

Mounted TV on the wall but lost the cord to my old TV. The geek squad member never returned my call about the missing cord.

Delivery and mounting went well. Did not have mount I purchased but substituted a better mount. Only issue was could not set up remotes or Alexa.

I was under the impression the Geek squad would run the wires in the attic but this crew had no wiring to do so, or equipment to do so.

Very disappointed with the third party installers. I was left to wait 4 hrs into my initial 6 hr service window until I was contacted to reschedule. On my rescheduled appointment I was left to wait 7 1/2 hrs into my 8 hr. window before I was told that the installer had cancelled ALL of his appointments that day yet nobody called me. I had to call them to find out my appointment was cancelled

The agent was a bit cranky during the install process, but he got the job done.

The 65” tv I purchased, and paid quite a bit of money to have professionally installed, because it’s so large, is crooked. It’s probably 1/2” or so off from side to side, but it’s enough that you can tell it’s not straight. You would think that when something is professionally installed they could get it right. Not too happy about this, and since it’s attached to was with bolts, I can’t exactly straighten it out. Not a great job Geek Squad.

Initial setup and installation was a complete disaster. The installer didn’t even have a level. He borrowed mine. He was supposed to install a hidden wall unit to conceal cables and wiring. He cut the cable for the top box and wired it directly to a wall outlet, a complete violation of code. His idea of concealing the wires was to stick the cables behind the TV. He cut the hole for the top box too big, leaving a noticeable whole in my drywall. I’ve filed a complaint with Best Buy Home Office, however; I have heard anything about the repair of my home. Since the initial install, another contractor from Best Buy has corrected the issue. Best Buy needs to better train and follow up on the quality of work that their contractors perform.

The crew arrived at nearly 8PM. We were immediately told one of them was allergic to cats. Really? You're allergic to the most popular pet, and you accept an in home service job? They had the "I just want to hurry and get done attitude." They pulled all the connections to all of our stuff from the TV. Mounted it, loosely so it hung at an angle. We had to go back over their work and tighten it back up. Only connected the cable box. They announced they were all done. Then asked us for a great survey, handed us the wrong paperwork and left leaving the trash from the install all over the living room. We bought the extra Geek squad package so the TV would be installed completely and correctly. And you failed on both counts. The TV was my fiance's birthday present and I wanted him to just enjoy it. He was the one who had to fix the shoddy workmanship, reconnect our other systems and clean up after you. Shame on you! Do not but the geek squad plan. What you get isn't worth a dime.

The employees that showed up was great. The call center did not do a good job of communicating everything needed for the installation