Customer Ratings & Reviews

Not sure the agents were geek squad as they noted that this mounting was the most complicated that they had ever undertaken. At the end of the day the tv was installed but the Apple TV that was installed doesn’t work and will require additional service to make it work. Not what we were expecting for the cost. Very disappointed. Appreciated the team worked hard but this isn’t their specialty

Nothing to share about the service other than it NEVER happened. The tech arrived, was extremely rude, damaged my wall and didn't complete the install. The tech actually cursed me out when I asked them to leave so I could have another member complete the job AFTER they damaged my wall. I've tried to reschedule over 5 times but Best Buy doesn't seem to value their Total Tech members or customers. No call back, nothing rescheduled, no apology. No one has repaired my wall. I can't even believe we are talking about Best Buy here -- this is NOT a mom & pop shop. AND This was not a cheap purchase. I will never purchase anything from Best Buy. Very unprofessional and unresponsive, even for high paying customers.

It was not what I expected color looks so much better in store The Q. Series supposed to be good quality I don’t think so my cheaper model looked so much better don’t think it was worth the money

I was very disappointed in the geek squad experience. Not only did we not get our tv up and mounted the 1st visit, it took 2 more visits until they could mount it. When we bought our tv we already had a mount and was told we didn’t need to buy another one because they are universal as long as it was the same size. This wasn’t the case and we didn’t even get a geek squad person, we got a 3rd party company that then gave us bad advice to buy certain screws that weren’t even the right piece because the mount we had couldn’t fit the tv in the first place. Experience was poor because we were told so much false information which is why we had such a bad experience. If we are paying for a service from geek squad, we expect subject matter expert and not some 3rd party. This is never communicated to us as to if we will get actual geek squad or not which is also disappointing. Best Buy should fix this and think of the customer before selling a service that has so many inconsistencies.

I wasn’t to happy with the service that was used with a third party. My 75 Samsung tv was defective, had to schedule back n forth to get everything settled. So I was without a tv for over a week. Hopefully my new tv is good.

I’m reading this fair because when they were putting up my big screen they actually put their handprint right in the middle of it on the face and pressure is not supposed to be applied because It Could cause damage them Damaged. I also was told by the company that they deal with fire sticks and when the two kids came they said they don’t so I’m guessing they didn’t want to take the time to do it.

They did not have the parts they needed for the installation. Luckly I had some spare parts that they used. I was also told by the installers that since I had Sprint cell phone service, I was entitled to free HULU for my new TV. Sprint did not know what I was talking about. They said contact Best Buy about it. Guess what? Best Buy didn't know about it either and they cannot tell me who the installers were. The installers also could not tell me how to hook up the TV to the Internet. Not very happy with Best Buy

The Geek Squad agents struggled to disconnect the old TV from the wall mount. They completely took apart the old mount and it took them 2-3 hours to put it on the new TV. The mount is an older model Sanus with tilt/telescopic features that was purchased through Best Buy 15 years ago. It was used with a 50in plasma that weighed double my new Sony 75in TV. In the the process they did not install it correctly and now the TV won’t stay straight when you pull it off the wall. They told me the mount fell apart even though I watched them disassemble it. I still have the extra screw they left out. After they had the TV back on the wall they gave me a hard time about making it sit even on the wall. One agent rolled his eyes at the other and tried to hurry out. Although they were both polite they seemed very inexperienced toward mounting TV’s. I prefer to do most projects in my home myself. I am a carpenter by trade and am not afraid to get dirty. I figured I would take advantage of the Total Tech support I purchased in January. Other then the free delivery I regret letting them mount the TV.

Initial installation went well, but have remote control issues since. Have left messages with agents, but no call backs to offer help or Make a service call. I have a service contract with Geek Squad, but it is useless. Really no excuse for this poor service. I would just like to start enjoying my new Sony T V. Right now I will be surprised if Anyone reacts to this review!

Poor! I’ve been calling the Geek Squad about a security consult done 07/2020 by Marquese. Never received the estimate that was supposed to be sent to my email. Called the store several times & got the run around. When I mentioned that I was thinking of calling the company’s CEO, the manager whom I spoke with did not care. There was no follow up or motivation to address my concerns! I find that you managers & the young man mentioned above are terribly unprofessional! As a result, I give Best Buy a poor rating!

ONLY DELIVERY. No home service bought or used other than the delivery.

They left the TV at my front door and refused to install it let alone set it up. What is even worse, and borderline insulting, is after contacting Best Buy to have a crew come back and actually deliver the TV as intended, they told me to either pay a large amount ($300-$400, cannot remember exactly) or to return the TV and re-purchase it and hopefully they install it the second time. Laughable considering the price had gone up over $1,000 after I purchased it, and I would have to rent a TRUCK or hire a moving company to return the TV as it was so large. What a horrible experience.

Clearly it was this young mans 1st install, not as impressed as qe were with David who set up our computer.

I called the same day as the install. The install was not good. Completely unsatisfied. First, it was not a geek squad member. It was a third party. Had I known this, I would've made other arrangements. He was so concerned with leaving, he spent o time helping me set up TV. He was here for les that 15 minutes. When I spoke with a geek squad member, she said I would be contacted and given a discount on the install. I have never heard from anyone. EXTREMELY disappointed in Best Buy. For many years I have bought all my appliances and electronics with you, but this total experience is really unsettling. Service was bad, but even worse is being told I would receive a follow-up phone call along with a refund for a portion of my install price. So disappointing.

The agent mounted the tv and connected and set up devices but after completed I noticed a scratch on the screen once the tv was powered off!

Agent mounted my tv with sound bar but the install is now having problems

Waited 2 weeks just to have a tv delivered and installed by a 3rd party installer, and the TV was damaged. Installer returned same day and failed to check to see if the replacement worked prior to mounting. Mounted the TV, and the TV screen had a crack in it. Was told they would have to order me another replacement (3rd TV), and didn't offer to upgrade me or anything for my trouble. I would have to wait an additional week plus. The operations manager finally offered to give me a $200 best buy gift card, but I do not feel that was adequate for my troubles and loss of time. Was unable to call the store which I initially went to to purchase the TV because the store isn't accepting calls, not even from the Best Buy customer service. Ended up cancelling the entire order (including the Beta plan), because my experience was terrible. The new seller had my TV the following day delivered to me, and I performed the mounting myself. I am a long time Best Buy Customer, but you guys have to do better, much better in the customer service arena.

I previously used Geek Squad to mount a TV over my fireplace at a previous address. I moved to my new address and thought I would do the same thing. I purchased my installation on 05/30 and selected 06/08 as the install date as that was the first available. I reached out to Best Buy to verify my installation and was told it was not scheduled due to a Best Buy software error. I asked if someone was still coming out and was told they would not be able to fulfill my request until 08/14. I felt this was unacceptable as I had already been without my TV for a week. I asked to speak to a supervisor to try and escalate the situation at the very least to make the situation right. If it was my fault I would understand but it wasn't so is my time and inconvenience not worth something? Anyway, I found someone else to do the service and canceled my order. Been a best buy customer and previous employee, I was extremely dissatisfied with this experience.

Sadly, I purchased two Tv’s and the installation was never completed being i’m Still waiting for an attachment for the wires sticking out of the wall- now many weeks later I haven’t been contacted as to when this will be completed- I paid for the 200.00 + 50.00 for one year and was then charged an additional 200.00 + I would like to return tv and have Geek Squad take the tv off the wall and call it a day - nothing but made up stories from the beginning- I will say that Cole from Best Buy was exceptional in regards to TV’s and the Geek Squad guys were nice but no one ever explained how this was going to work and I spoke with a Jose the manager and I am still waiting for a response- currently on vacation until the ‘31st July ( NOT HAPPY)

The men were sub contracted out and from out of state, not to impressed, tv was mounted correctly, they could've cleaned up after themselves better