Customer Ratings & Reviews

I purchased the $199 total support package so I could get the premium mounting service for $49 for a total of $249 to mount the TV (which was only $49 more as the premium mounting costs $199). I called Bestbuy before purchasing to confirm that the service includes mounting and bringing power cords through the wall so they are concealed behind the TV. The third party installer (not Geek squad) did not conceal the cable because the wall was over a fireplace (which if you add the service directly online does not give you the option to add and see the cost up front) and said he could not do that and separate contractor would have to do that type of work. He just mounted TV and didn't even conceal the cables. For reference a local professional quoted me $120 to mount and conceal the TV. Now I am stuck with black cable showing and will have to get them concealed. 1 hour hold time and 3 Best Buy agents later they will not fix the issue.

The guys that came to replace my TV were very nice and helpful, they did a great job and were extremely pleasant. However my overall experience with Best Buy was horrendous. My 75" TV developed problems with pixels after just two weeks. I could not get anywhere online, so I called the store and waited forty five minutes with no one picking up my call. So I went to the store and after an hour and a half of extremely poor help, they insisted I pay for a new TV and installation in order to get my TV replaced. The manager helping me was very rude, but I did not have a choice so I paid for a new TV. They said I would be credited immediately when the TV was returned. This did not happen after the TV was replaced, so a week later I called, waited another forty five minutes for someone to pick up the phone. They apologized and said I would receive the credit immediately, A manger named James was involved, found the TV in back, and would immediately issue the credit. Another week passed by, and I still had not received my credit so I called again, and was put on the same forty five minute wait until finally connected to Sheri, who apologized and said she would take care of the credit, which finally occurred. I should never have had to pay for another TV in the first place because they were bringing my new TV and taking the defective one away, but then to have all of this happen is totally unacceptable. I will do everything in my power to never shop at Best Buy again.

They left before the job was complete. I've spent over $13,000 since sept 7 and I'm still having to have the geek squad out to correctly hook up everything correctly.

This work never happened. The date was changed multiple times. The first due to weather. My frustration is not with the rescheduling, but how the information was conveyed. A phone with a new date. Hours later an email saying I needed to schedule, not reschedule or that there was a change. No one appeared I called ‘oh you need to schedule as if I had no date. Scheduled. Night before confirmation call - wait. Then an email saying I need to schedule. This happened over and over. On the 5th time of waiting, I canceled. The last time the website showed scheduled until the middle of the designated time, then changed to ‘no time scheduled, you need to schedule an appt. Clarity that BB has cancelled not me or taking responsibility for the changes would have done a great deal to improve my attitude. Like the first rescheduling. Instead after 5 times of being told I had no appointment and need to schedule, I asked for a refund. It came quicker than anything else.

Originally the TV that was installed was the wrong TV they never even gave me a chance to even look at the box to see if it was the right TV again purchased originally on October 23 we upgraded before they were supposed to bring it out on 26 October and they said it would not be a problem and they delivered the wrong TV anyway. This has been an ongoing problem and was never completely resolved until November 26 when all merchandise was received. I would not recommend the Greeley store at all.

This service used to be included with TotalTech membership, but Best Buy took that away. We were not happy about that, but wanted a professional job for hanging our TV and chose to pay the $250 fee. We (wrongly) assumed this would ensure it was done correctly. After the installer arrived at our house, we learned there was an additional fee to pass the cords through the wall. Absolutely robbery! I am not sure what the $250 we paid for went to, the job took only a few minutes and it’s nothing we could not have done ourselves. We were left with the ugly cords hanging down the wall. And now we need to fix it on our own to make it look right. Do yourself a favor, save your money and skip this service!

Agent was late, did a good job installing tv in a cabinet with little clearance. Little explanation of smart. Tv capabilities.

Not bad, not good either. The leader of the crew short and seemed botherd he had to be here. His apprentice was polite and wanted to help. The crew messed up the cabinet above the TV they hung without saying anything and hid it with the soundbar they installed.

The Squad originally installed the wrong Sanus mount (how does this happen) and had to come back to rework the installation. I had to drive 1 1/2 hours round trip to the Naples, FL store to resolve this issue, since you can't reach the store by phone. A manager worked with me to schedule a subcontractor to do the rework; however, the original Geek Squad crew came back and completed it. Best Buy failed to cancel the subcontractor and I had to do that myself when they called and said they were on their way to our house. The Geek Squad left our TV tilted backwards and down on the left side. I had to adjust the mount after getting the instructions from a National Best Buy rep. I also reworked the cables in the back which were draped over the top of the mount. There were hand prints and finger prints on all of the corners of the TV which we tried to clean with Best Buy's cleaner and microfiber cloth, but were unsuccessful in removing some of them and they're still there today. This was a very disappointing experience.

Did not finish the job. Put down yes even though they did not finish the job

The delivery installation was the worse I ever had to experience. Installers were totally incompetent and did a terrible job. I returned to the store and asked for a full refund of everything. The store manager credited the install and I hired a competent installation personal. Very disappointed with Best Buy Geek Squad.

First of all I ordered LG Oled 55”. They showed up and set the first one,well it was a dud . And they bought another. And that was a dud too. Well the next one is still in my living room waiting for them to set it up. I called to schedule tv to be put in and the girl wanted 200.00 to do it . It took a lot of pleading to have her look I my order to see it was already paid for. They can’t speak English or spell and messed up my email address so it was almost delivered to wrong address. So its still a disappointment.

The 1st installer did a great job. I am trying to save on effort here. The install for the sound bar and both techs did more damage than good. I still have not been able to get the surround sound to work. After screwing up my tv the earliest you could get here is just over a week to fix it. I wish I could tell you what I honestly think.

Sloppy installation!!! Destroyed the wall behind the tv and brackets.

Best buy mounted to wall. Thought wires would be fished and it would hang flush to the wall, but it doesn't.

One of the guys that came to install my tv was even able to help the other guy with the tv. He missed the stud in my brand new home and didn’t even patch the two holes

They were nice technicians, but they installed my TV off-center.

The agents mounted the TV but did not connect it to my remote. Consequently, I do not have Apple TV and I find the interface clumsy and ineffective.

I was happy with all the services that I recieved with the Geek Squad and their services.

The new TV that I had installed still doesn’t have audio properly connected. I called as soon as they left but the next available appointment was five days later. The day before my appointment for them to come back, I received a cancellation email with a note for me to call the TV manufacturer. Is this a joke?? I immediately called Best Buy to have them come to my home and they have me another appointment for five days later. Still waiting for them to connect my audio properly. Needless to say. This will be the last time I will have Best Buy install my tv.