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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38688 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 178 Showing 3,541-3,560 of 38,688 reviews
  • Pros mentioned:
    Ease of use, Knowledge

    Rated 5 out of 5 stars

    TV Mounted and Sound Bar Set Up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Guys were very prompt, communicated very well and were so knowledgeable and helpful. They made it so easy! Would totally recommend their services!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad is extremely knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 Geek Squad members who came to my home to set-up my new TV were very knowledgeable and very pleasant. They were also very accommodating, including changing the placement of the surge protector, after everything had already been plugged-in, in order to allow me to be able to plug-in additional items in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad saved the day!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tom and Antonio went above and beyond in securing a TV to replace the one well had ordered. They were expeditious at installing even setting up streaming apps! Their customer service turned what could have been a disappointing and frustrating experience into a stellar one!!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    TV & tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Put tv mount up & attached new tv. After a few days noticed tv was no longer level. My contractor was over one day & he checked. There was some adjustment the installers forgot to do, & he corrected it.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Geek Squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and knowledgeable. Highly recomend them !!!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did an efficient and throughly professional job.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t go wrong they are polite, efficient and timely

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Install flawless/warned against rotating tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not sure. I thought they did a great job, the tv looks good and sturdy. But they left me feeling uneasy about using my full rotation wall mount. I bought the correct size, but was advised to limit using it otherwise tv could fall eventually. I bought the full motion so I could rotate. I checked to see if i am covered by them if it does fall, I couldn't find anything so i bought their 2 year plan today (I didnt want to) but for my peace of mind, I did. I hope I will not have to use it, especially for something like that.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great friendly quick installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a grear job and cane early.and was friendly and respectful of my belongings.and had a good converstion about electronics beacuse im experienced in that area also.and i got a discount from bestbuy instead of $250 i paid $100 for delivery and mounting/hookup.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Geek Squad Is The BEST!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew were very professional & friendly, installed the mount super fast and didn’t make any mess. Geek Squad is the BEST! Thanks Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The Great Installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greg & Mike are so awesome. It was great to have them install my new Samsung. They had it hanging on the wall in no time at all. They were just amazing. They set up my remotes so I only need use one remote. Those 2 men are a valuable asset to your company. If I have to get a new TV soon, I would be a pleasure to have them install another anytime.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys did a great job. Fast. took the old TV. I should have asked them to show me more about how to work it since my old TVs were not smart. they did show me the basic and showed me how to get it working. I certainly did not want to take my 80 pound tv off the wall and then mount this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Attention to detail

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad who helped us from Selleck to installer where pretty good. They checked three order for the open box item and called to confirm the order was right.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Quick and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two agents were friendly and considerate. They removed our old tv, mounted the new one and set it all up. They even provided some suggestions on types of speakers which would work well for our living arrangements.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The service provided was above and beyond

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys initially showed up and did all the prep together like a well oiled machine. After the lifting and heavy work was done there was one guy left and he was absolutely great. Due to a current slow internet system he was very patient and used the time to make sure I had a good education on the system. I really thought that the courteous way he spoke and acted, including very diligently putting on and taking off the shoe covers going in and out of the house. This wasn't just show, it was a deliberate caring for the customer. An overall very satisfactory experience.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Installers ZR Company LLC are the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were extremely knowledgeable and precise. Great experience. I would recommend ZR Company LLC to anyone who needs professional installation.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Great TV mounting!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was quick, the guys were very professional and did a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Tv Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were quick, efficient, knowledgeable and on time. They were also patient in problem solving with some of my lack of preparation....lol.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Top notch. I recommend.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Courteous. Timely. Called ahead of time to let me know when they’d arrive. Knowlegeable. Skilled. Top notch installation done surprisingly fast. Advised ne I could adapt and use ecisting mount and return for refund new purchased mount. And all has worked perfectly in the 6 weeks since.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation was quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents were very professional. They were very knowledgeable and they mounted my television without incident. They kept the area clean while they worked.

    I would recommend this to a friend