Customer Ratings & Reviews

They were on time, quick, and polite. Total tech is worth it.

They came right on time they new Exactly what you do very unusual side I am so overly please put the service And their knowledge Thank you

The picture is nice the agent mounted the TV on the wall for free with totaltec

The guys came out right on rime with professionalism, courtesy and knowledge of rhe items I purchased. They were willing ro assist with anything needed to complete the job. When they were done they cleaned and disposed of empty boxes from my home. After all that I was given a tutorial along with the setup and was given access to call at anytime if I had questions or needed assistance. Great job!

Collin was very quick and methodical when hanging our 5 TV's. He took great care in making sure they were hung were we wanted them.

I requested that Geek Squad members, rather than contractors, be provided for the service, and he was absolutely terrific. Prior tech services had messed up the surround sound and speakers, and the Geek Squad not only set up the new TV, but made sure that all of the peripherals were working properly. They also showed me how to operate the various controls so I'd be comfortable with the set-up. The technician was professional, patient, communicated clearly, and knew his stuff!

I use the Total Tech membership as much as possible when purchasing items at Best Buy. The installation team are also knowledgeable and it is worth having the membership. I have recently had a 83 LG TV with Sonos Arc sound bar installed. It was a nail biter for me, but no problem at all for the installers. Everything looks good and the sound is great.

The picture is so crisp and amazing. The two guys that came to install were super professional. They gave me their personal number which I had to use afterwards to answer any questions. They answered without any issue or hesitation and were super helpful.

Excellent and professional service from the Geek Squad. They were the best thing about this purchase experience. Customer service is clearly not a priority for Best Buy. Can’t even call a store. Instead you get someone from Panama that doesn’t care who they are talking to and don’t care what issue you may have.

The agents came when they said they would, opened the box and set up the tv and made sure it coordinated with my surround system and dvd player and Apple TV and set up my connection with Netflix - all within about twenty minutes. Then they took away the parts of the packing material I had asked them to. Very smooth, efficient and done with smiles. Terrific

The agents mounted my tv expertly and attached my devices, then gave me a quick education on how to use the remote. Very well done !

This was a replacement of a similar sized TV which was already mounted and connected to my AV system. The agents were able to quickly add the mounting hardware to the new TV and mount it, work with me to figure out how to adapt the connections to the existing AV receiver and video components, get me through an initial setup, and give me some pointers on using the apps. The agents were courteous and competent and efficient, and respectful of COVID-19 masking.

Great mount and the team that came to install it were nice and professional.

I have a 40" flat-screen television. It works perfectly. I had it installed originally to support a 65" flat screen TV. It held that securely for ten years. The TV was too big for my living room

Timely, efficient and professional. knowledgeable and and kind.

They did a grear job and cane early.and was friendly and respectful of my belongings.and had a good converstion about electronics beacuse im experienced in that area also.and i got a discount from bestbuy instead of $250 i paid $100 for delivery and mounting/hookup.

The set up crew was great and work diligently. They were extremely polite and answered my few questions.

very professional, knowledgeable ,careful and speedy

Outstanding service great tech very professional Worth the service fee

The agents that came out to my house twice to help me mount my TV over my fireplace were fast, efficient and respectful of my home. That asked my input before drilling holes and asked if i was happy with alignment before solidifying placement. Great customer service- enough so i told my mom i only want them to come out to her house to install a TV over her fireplace. Thanks for having me get the a Total tech package Best Buy.