Customer Ratings & Reviews

The gentleman mounting my TVs did a good job overall but was rude on one occasion when I tried to tell him something and he tried to shut me up.

I was pleased with the demeanor of the installation crew and trusted them to do a good job. Unfortunately, I discovered after the TV wall mounts were installed that they had done a poor job. Who would expect that the wall mounts would be placed in such a way that you would not be able to use the internet and power outlet just because I had told them the TV would connect to WiFi?? The least they could have done was to have checked with me before nailing it in…

If I could give a minus star I would. First the technician canceled but told Geek Squad that I wasn't home. I have three calls on my phone from him. He didn't want to come on the originally scheduled day because the television was too heavy for one person. When he arrived the next day, it took him three tries to center the television - and it was still off centered, I had to bring in someone else to center the television and also have to spackle the holes in the whole and repaint it. I have a feeling this job was outsourced as I have never had this problem in the past BTW - I filed a complaint with Geek Squad and they never got back to me.

Due to failure to follow customer 's instructions for removal of old heavy Wega TV,and lack of RCA/HDMI conversion kits it took 2 weeks for installation with 4 techs.

We had mounting ordered and paid for on our 77“ tv and due to not being a compatible location the service was not completed. We were told we’d be refunded for the service since they couldn’t complete. However, I’ve attempted three times now to get a refund and since THEIR technician marked as complete (because he advised he didn’t know how to get rid of the service otherwise) and don’t worry they’ll promptly refund you they said and still to this day it’s not been resolved! Buyer beware on paying ahead with your order.

I paid $250 to have a TV installed and when they arrived, they noticed the wall where the TV was to be installed, was a cement wall. For that reason, they charged me an extra $139 because four screws had to be installed in a cement wall. To me, that is a rip-off.

Nice people but, as soon as they left the new sound bar was not working. It is not properly tied to the controllers.

Was forced to reschedule 3 times. When installer came to mount TV, had none of the required accessories I purchased. Had to make another appointment to complete install. I also had to make an additional trip to store to pick up mounting equipment myself.

I am deeply disappointed with Best Buy's service regarding the TV installation that was abruptly canceled without any prior warning. My family and I had planned a special weekend around this installation, and the sudden cancellation not only disrupted our plans but also left us feeling extremely let down. After investing over three thousand dollars in products, the compensation offered—a mere $25 gift card—feels like a trivial gesture given the inconvenience caused. Best Buy's lack of communication and inadequate compensation have significantly tarnished our experience, leaving us reconsidering future engagements with the company. The cancellation not only impacted our weekend plans but also eroded the trust we had placed in Best Buy to fulfill its commitments. I am cancelling my total tech membership.

Good job on hanging tv but didn't conceal cables which was agreed upon and offered at writing up the order.

We bought a large tv after seeing how well the experience was with a relative and how their tv was setup by Geek Squad. Upon purchasing our tv we signed up for same service only to find out that Best Buy had hired an outside vendor to perform our setup. Setup crew was late by over an hour after confirming earlier in the day, showed up with our tv leaning to the side exposed in the back of a small pickup truck and then proceeded to complain about the previous appointment they were on that supposedly made them late.

The guys were great. Neat and clean work. Very nice and knowledgeable.

I was scheduled for delivery and set up and got a confirmation email. Then, last minute I was notified that the 2 flat screen tv’s I purchased were out of stock!! I had already waited 3 weels for delivery and now I have to wait 2 weeks more !! I will never purchase from. Est Buy again !,

The agent mounted and connected my tv and related devices. He was in an extreme rush stating he had another appointment. He started to leave stating I should be able to figure out the "settings" on the new tv on my own but ended up quickly doing it himself before rushing out. He left me his phone # in case I had any questions and I left him a sizeable tip. I later called him (twice) with a question and never received a call back.

Nice work, clean and professional. Did not connect sound bar to the TV

What a joke. The two guys they sent out first to install my TV had no clue what to do. I was on the ladder and realized, what the heck am I paying them for. I stepped down and just stood there and they looked at me like what's next? They ended up leaving and they sent two more guys out a week later and they got it handled and were pretty good. its all who you get...roll the dice!

The agents mounted my TV and connected to all my devices. The agents were unable to secure the safety feature on the TV mount.

Mount only tilts fore and aft. Side to side movement would help when viewing from a chair on the side of the room. Otherwise they sturdy and well-made mount.

They were great and skilled. They worked fast but efficiently. Had TV operating in no time.

Install went fine but the two Geeks closed out the install even though I was due a refund because I gave my old TV away which I had paid in advance for them to remove it! The "leader" on the two Geeks thought that helping me put the old tv in someone's car constituted that charge. It was ludicrous! I had to drive from Brevard to Best Buy by airport for the credit as Best Buy had a phone problem whereby I couldn't get a person over the phone or online. Great TV but otherwise a screwup!!!