Customer Ratings & Reviews

I have the Total Tech Support Membership and a TV install is supposed to be $49. When the tech came out, he charged me an extra $50 because TV was over a fireplace. I do not understand. I told Best Buy when I called that the TV was over a fireplace. Also, it does not say that installing over a fireplace costs more. Did I get scammed?

A couple issues with the original placement and the behind-the-wall accessories are much to be desired, but overall content with the service.

I was expecting a 2 man geek squad team , but what I get instead ? A 3rd party contractor that did not only leave my 70' tv crooked but not in the center of the room. I had to call bestbuy for a redo and had to wait 3 weeks for the redo. Lady from geek squad confirmed that she will send me 2 man team but guess what ? A day before the promised redo the same contractor calls. -.- bestbuy dropped the ball on this one I shouldn't be paying $200 for installment if I have to help a 3rd party contractor unload and mount it on the wall...

Attached bracket to wall but didn't want to install the molding. Did move coax cable higher on the wall but just sticks out of bare wall.

Delivery appointments were missed after waiting 10 days. Mounted wall mount and tv myself after picking up all my own items and different locations. Geek squad called a d i told them i installed and they said there was nothing else rhey could do and were happy to cancel the appointment.

Paid extra for a brick fireplace installation — $329 total. The installer said he was very familiar with full motion mounts then proceeded to drill extra holes in my brick trying to center it, but when he was done, it was still off by two inches. I didn’t notice it until I pushed the TV back to its closed position. When I called the installer the same day, he said he was too busy to come back to fix it, either that day or later. Really? Now I’m afraid that they will have to drill more holes in my fireplace to center it which is a non-starter. Obviously this installer knew nothing about full motion mounts. If he had taken the time to read the installation manual for the mount, he would have known how to do the simple math to center it. I sent in a negative review to the Geek Squad, but have yet to hear back. Very dissatisfied! Don’t do it. I’m still waiting for a response...

The crew that showed up wasnt very good at knowing what to do with an 86” tv. Multiple extra holes in my wall and they finally got it up. Little crooked but its up

First visit did inadequate job. Second appointment no call, now show. Third attempt they made some progress. Frustrating experience.

As a long time Total Tech Support member, I valued the free TV Setup and Mounting. I've had 5 or 6 TV's installed/mounted. Everything always went smoothly, the Techs usually arrived within the 4-6 hour given delivery window, if not they always called. Today I had to pay a $249.99 fee. I was given a TWELVE hour window of 7am-7pm. Around 3pm they still had not arrived, I called and was informed they would be here and they would call 1 hour before arrival. They never showed up or even bothered to call me.

Installation was professional but a rip off. Redundant charge for above the fireplace. I will explore other options in the future. And I still have wires showing! Ugh

Mount keeps falling forward. I got a full movement mount and it’s not doing what it should but wasn’t sure if y’all would come out to fix it

They finally got it right after having to come back again the next day. They were very polite but were in a hurry to end their day.

It took 4x to get this install correct. The tech couldn't get the sound correct and was sent out 3x and finally after 2 techs later, they finally got it right.

Mounted our new tv to the wall, but did not hide the wires in the wall. One wire on the right side needed to go through the sheetrock and a cinder block, so we agreed that a cover for the wire may be the best option, The wire on the left side did not need to go through a concrete block, so it should have been hidden behind the wall. Agents seemed to be in a rush.

I paid $200 in ADDITION to the price of a $5k+ TV and $300 mount. I scheduled the service and arranged my schedule around the date provided. The day of install (which was a week day), they never showed and never called. I called Best Buy 5 times that day and every Rep. I spoke with told me they would show and to just wait. Well they were wrong, so I wasted my day on the phone fixing Best Buy's screw up and had to schedule a new install time for a full week out, which ruined my plans that week. Additionally, now that I'm reviewing all of the services they were supposed to provide, I now see that the service call was incomplete. Not to mention that, after charging $200+tax for install, they won't even take the empty boxes away, which means you get to advertise that you have nice new electronics for people to come steal on your curb until trash pickup. Thanks Best Buy.

I went through Bestbuy and Geeksquad because the great reviews they had. They ended up sending a third party company to do the install. I was under the impression that they were Geeksquad. The third party company and I agreed on a height. When they finished, the TV was mounted way lower than we agreed. It was too low to the ground. I then called bestbuy and found out that they had sent a third party and was extremely frustrated. They ended up sending a Geeksquad member. Geeksquad stated that without putting additional holes in the wall, they can only higher it by two inches. They went higher two inches but they still drilled additional holes. I know have (2) holes in my wall and a TV mounted way too close to the ground.

I really wanted them to put in an electrical box in the wall behind the tv... so there were no cables hanging down, but they didn't do that... kinda lame.

Did a good job but were unable to hide the wires completely. Not unsightly though. Took them 30 mins. and charged too much for the amount of time.

Service was good, but TV is mounted cricket. It’s not even. I do not like the fact that I pay all this money and you all don’t make the cords look neat.

Should have been charged a second time considering the last install was less than 2 years old. There was no work other than taking the old one down, putting the new one up.. no extra wiring required