Customer Ratings & Reviews

The technician did a fantastic job, BUT absolutely DO NOT get this service from BEST BUY because they charge almost 4X more than anybody else for the same service.

It was ok. I wish they had put it up horizontal and not drilled explore holes for a stud when it’s not necessary. It was sloppy for $200.

The guys are nice but insist you use their language. I perservered and get them to answer a few questions first. Hey, we are not all stupid.

The agents did a good job mounting my tv, but the service should definitely come with a warranty so they could help me again if I needed to remount my tv

The geek squad was great. Had problems with outsource company that wasn't supposed to come.

I have been a BB customer for many years and have never received the kind of service that I have been experiencing recently. I have been trying to get 5 TVs hung for close to 3 months and each time the day before the install they call and they have botched my order. I ordered an in person consult where they came to my home to write down what I wanted and still messed up the qty of TVs and each time I had to make another Appt 3 weeks out. They told me they could hang the TVs and hide the wires now they’re saying they can’t hide the power cords just the hdmi which doesn’t make sense. I finally canceled and will never use them again. They also say I’m a tech support member which qualifies me for discounts now they want to charge me for each tv. If you can’t do the work just say so. You lost a good customer but I refuse to wat 3 months to hang 5 TVs and you can’t even get the number of TVs right. I wish I could give negative stars, one star is too much

wall mount was already installed all they had to do was take down on tv hang the other, sane mount same wiring....very high priced for no more than they did

I love the tv but the installers took a short cut and didn't explain everything to me. Therefore, I went with a short cut and the first time we had an electrical outage, and it came back on, everything was scrambled and it wouldn't let me in to correct. I wish I had been given the time needed to understand the product. Having said that, they were both very kind and cheerful.

My TV is great, but contractors didn’t hook it up to my built in sound system correctly, gave me no instructions about how to work the TV and remote

The 2 guys acted like they were in a race. I gave instructions where to install, they installed too high. Also, I told him I did not want the mount tilted, guess what, he installed tilted. He broke my coax cable, said sorry, didn't fix or replace, and with the tv tilted, my new cable bends, so my pics or snowy. I ask to remove bouncing pointer, he said I can do it later. My last installation was done properly, clean, and he programed all apps.and show me how add items.

Bought a 65 lg b4 set with instalation services. 15 Minutes before end of 7 to 11 install window its Canceled melbourne fl bestbuy can not find set After spending hours on phone apparently tv Is found but install will not take place for two Weeks. All best buy employees pass buck nothing They can do store does not accept calls. So for There mess up i waste 4 hours waiting for them And they suddenly have set but it cant be installed For two weeks. Very very poor

Never again! I filled out the online questionnaire when I ordered and stated it would be mounted above a fireplace on traditional drywall and paid. I answered the same to the work scheduler when they called. Then when the install crew arrived they said their work order didn’t say anything about a fireplace and called the home office. The scheduler calls me back and basically extorts more money from me or they won’t install because mounting to drywall above a fireplace is somehow different than a typical wall and ‘special’ somehow. I called Geek Squad support and the supervisor was unwilling to understand the problem and refusing to escalate. Please, someone call me back and ask how I really feel about this.

Mounting was done by 3rd party and come to find out the tv was not mounted correctly or centered

Did not hide the plugs after setting up the tv. But my 75” tv looks good on the mount. I your all thumbs like me your better off having someone do it for you then do it your self.

The whole experience was frustrating. When I called to set my appointment I was rerouted twice. When I was with the right department to set the appointment it took over 30 minutes to do so. My tech called day of to confirm my appointment window which was different than the window my confirmation email had provided. The tech seemed frustrated when I could only commit to that first appointment window. Then when the tech arrived he informed me that my tv count not be mounted with the cords in the wall due to liability of having a shared wall in a townhouse which is fine but I would have just hired an electrician or someone else entirely if I knew this was a limitation with Best Buy's services. The TV is mounted and it's fine it just has exposed cords which I now have to hire someone else to conceal within my wall. I purchased the Total Tech support so I could use services such as TV mounting at a lower rate, but now I'm not sure I want the membership at all as this first experience was less than ideal.

Great team: Ronni Misagh and JD. However they took the box and the two corresponding legs for the TV. Please may u have the two leg stands for my TV. QN75Q80RAFXZA!!!!

They did a good enough job, but they didn't come as scheduled on the original scheduled date, and did not call. It was a great inconvenience to me. They did show up promptly on the next scheduled date.

Was too simple of an install, I thought there was going to be more to it, but for $200.00 for install...... ehh no thanks. For the simplicity of the install on the TV, they were going to charge us ANOTHER $49.99 for sound bar.... really? I understand with california code that you can’t tap that wire in the wall, but let us know before, so I could hang it up myself. The guys were Informative and professional; I understand they just have a job to do. But price isn’t worth it.

I had asked installer to install the mount centered in the wall space. He was 2 inches off which in that small space makes a difference. Even I could have measured equidistant. Disappointed but have to live with it because I don’t want to pull hardware, etc. This is their business…..how is it possible they can be so careless.

We went almost a year without the proper set ups done in our system.