Customer Ratings & Reviews

Two trucks show up. One guy comes in and surveys the situation, talks to the other truck that had two guys. First guy leaves, the other two don’t have the tools to do the project and say the other truck has the tools it needs. Um, why are making stick to an 8 hour window and show up not prepared to take one tv down and another up? Four hours later after calling my Father who is quite handy to help them after they suggested they leave my living room in shambles and come back on a rescheduled date mind you it was eight days wait for this one!! My remote was never properly programmed and resets to showroom every time I try to adjust it. Busch league and utterly disappointed. I will be disputing the CC charge unless amends are made immediately!!

Not sure about this mount. Moves around and makes the tv a bit off. Hoping it can get fixed on the next visit trip

The agents hooked up the new TV mount but the new TV was cracked and now we have to wait for another one

Had the TV about a week or so and it started making popping - cracking sounds. BB said they would exchange it. BB sent some 3rd party company to deliver it. The TV is mounted on a TV stand and they would not exchange it and left taking the replacement back. They said the Geek Squad had to do the exchange. By the way they scratched the walls of our house while going in and out, They said BB would call us within 30 minutes. It is over 2 hours and still no word. I called the support number for TotalTech, spoke to Angela?, and was told that the 3rd party still had an "A" class and it would take a day of so to get that changed. i asked for her supervisor and was put on hold for 35 minutes before tiring and hanging up. Best Buy has not proven the are the "BEST" by any means. On top of that I get an email that says the Geeksquad delivered the TV please fill out this survey. Having had the Geek Squad out before, they were great!

The team wasn’t very knowledgeable. I had to finish the install myself.

Expected Geek Squad and was sent sub contractors who were not as qualified as we were accustomed to. They were professional and eventually got the job done but not to our satisfaction. Very disappointing as we were always serviced by Best Buy employees with far more experience.

After install of 2 TVs and a mount, discovered agent entered my incorrect email address when he put in my Roku account information. Agent agreed to come back to correct the situation after I picked up some equipment and had Comcast come to install them. I called the geek squad again and was assured someone would make an appointment with me to have the agent come out but no one did I still am not able to see my local channels in my bedroom TV because the situation has not been corrected

Getting my TV mounted via the Geek Squad wasn't a good experience at all. They called 20 minutes prior asking me was it to be mounted over the fireplace and I stated yes. When I set this up I passed on this information. They stated it wasn't on the order and they may have to charge me more. I stated I wouldn't be paying for anything more since it was already paid. Then they asked what kind of TV I wanted mounted. I told them the name and model and they said I may have to pay more again. I stated I already communicated that and purchased the TV at Best Buy. They stated again it may cost more and I repeated I already paid for that also. Then they asked will I be wanting wires hidden and I said yes and it was already paid for. They said no of this was on the work order and they could cancel this order and set it up another time. I said no and come to my house. They came and mounted the TV. Didn't do a good job hiding the wires stating this is as good as they could do without going into the wall. I was so feed up I just let them finish mounting the TV and go. I later paid someone else to come in and do a better job.

tv and stand was installed by your outside contractor. Not pleased with them. Was late, they were not very knowledable how to install everything. First person could not do it and next person came wasnt sure either. If we ever buy from you again we want the official geek squard to install.

The put the new tv on the Mount and it pulled the Mount off the wall. That did a nice piece of damage to the wall that will eventually have to be repaired and repainted. It broke the back of the tv and the existing mount and they still wanted to try and remount the tv with it sustaining a major crack in the tv. That was unacceptable to mount a brand new tv that they broke and try and pass that along as a successful install. They tried to plug it in to see if it worked after falling off the wall and the screen was busted too. The two gentleman installing the tv were professional and knowledgeable but this is about the 4th time I have had major issues with purchases being either delivered broken or broken upon install or showing up for install without the products on the truck. I have to take off of work to be here. So these mishaps have cost me a lot of money!

Was supposed to be installed today, Now having to miss work for a 3rd time because best buy has set terrible expecations. Spoke with someone named Joel, Employee #360125835 who was not only completely rude and unhelpful but refused to allow me to speak with anyone else. TERRIBLE experience so far

Our order includes relocating an 85 inch TV from a wall to over a fireplace on a brick wall Wed. prior to Easter. I reitterated brick wall several times on a recorded line. They took the tv off the wall asked for more money, left and canceled the order. I was left with a TV on the floor.

This has been the worst installation experience, I have had. The Geek Squad has cancelled my appointment 3 times and one attempted installation that failed. No one is responsible and when you call Best Buy no one is able to help. Their costumer service is awful and of no help. The appointments have been cancelled and no one calls you. You wait for 3 hours and they send you an email with a re scheduled appointment

Installers were rushed and did not take the time to explain the operation of the 8K TV.

My installation was canceled 3 times without notice. I took time off work only to find out no one was coming. After a month of this, I finally had the TV installed and was informed there was an additional charge for concealing the wires in the wall even though the purchase description said it was include. I then had to schedule a follow up installation because they didn’t have the right equipment. Terrible experience.

I was not pleased with the contractor who installed our TV. He didn't show up on the scheduled day. When he did show up the following day he came alone so we had to assist with the install. It ended up taking about 4 hours for him to complete the install.

Buyer beware. In certain areas or when busy, geek squad uses 3rd party installers. I opted to use geek squad instead of a general contractor or handy man because I thought I would receive a certain type of service. Turns out you pay $200 for premium service plus $50 for them to put in the wall kit, when you can pay a handy man half that for the same service.

Almost an hour late (my window was 7A to 1P) Agent mounted TV on wall too low (old nail holes show above TV. Wires and cable box are all jammed up behind TV so I can't get to ports on TV to unplug FireStick (of which I never requested that he install). Charged extra for reinstall of existing soundbar. Didn't indicate how to adjust mount after finding out that it did not tilt from left to right. Tried to sell a different mount that was in the truck.

The Geek Squad did not inform me they could hook up my echo to my tv or my Amazon Echo Show. I was only told this by someone else who used them. I do not feel I got adequate service for what I needed, particularly since I paid an additional $49 for hanging my tv. I contacted Best Buy afterward and they told me to come into the store and discuss it. I am a senior citizen and can't just get around wherever I need to go. I need them to come back and connect this tv to my Echo Show.

Moubt as supplied worked fine. Concerns that had to use toggle bolts and not stud mounted