Customer Ratings & Reviews

Almost an hour late (my window was 7A to 1P) Agent mounted TV on wall too low (old nail holes show above TV. Wires and cable box are all jammed up behind TV so I can't get to ports on TV to unplug FireStick (of which I never requested that he install). Charged extra for reinstall of existing soundbar. Didn't indicate how to adjust mount after finding out that it did not tilt from left to right. Tried to sell a different mount that was in the truck.

Technician mounted the TV and set up sound bar. Was late, and then didn't want to do everything we paid for because he did not have time. Did not mount the soundbar, and we have not received a refund for what was paid for that installation.

The Geek Squad did not inform me they could hook up my echo to my tv or my Amazon Echo Show. I was only told this by someone else who used them. I do not feel I got adequate service for what I needed, particularly since I paid an additional $49 for hanging my tv. I contacted Best Buy afterward and they told me to come into the store and discuss it. I am a senior citizen and can't just get around wherever I need to go. I need them to come back and connect this tv to my Echo Show.

Install tech was friendly. TV Mount done with no problems. Tech hooked up multiple other devices that is covered under the 10 devices he is allowed to hook up. The cords behind the stand is a rats nest. I was disappointed the tech took time to tidy the visible cords, but the ones behind the stand were laced in all sorts of ways and a jumpled mess.

The tv was mounted too low and they did not understand how to mount our soundbar.

The person came to NY from New Hampshire and was not familiar with this mount. She tried very hard, 4 hours hard to no avail. She also said our beams were too far apart. She didn’t have any of the cables to connect the sound bar. We worked with her to set up the tv and connect the cable box. Could have done that ourselves. I don’t understand why the Geek Squad didn’t come. That is who we expected. Don’t misunderstand, the tech tried hard and she travelled 4 hours each way to get to us. Ridiculous.

The agent did not seem very knowledgeable about my product. I was told that this TV would sync with my Google products and he did not seem to know how to do It

Bought a Sony TV, sound bar and woofer and tooltech over 4k. set up appointment to deliver the products and install. Unfortunately hurricane Nicole came on that day so we rescheduled the next week. That day came and they never showed up even though the the tooltech phone number said they were coming. I grabbed my receipts and headed to the store and the salespeople were very sympathetic and luckily my merchandise was at the the store and I took it home and put it in myself. Now, since they missed this appointment I ask if the Geek Squad could come over and hang my TV that I purchased a while ago in my bedroom and a appointment was setup for the next Saturday. So guess what, they didn't show up for that appointment either, no call no nothing so I hung the TV up myself. They did send me a $100 gift card but my time is worth more than that. The store, the salespeople, the prices are great, Geek Squad, don't count on them.

This is the second time we have used the service. The first time was exceptional. The second time our install was late and the guy made extra holes that were not needed.

Service was terrible , I paid for premium installation and only received a standard installation. The tv service man was really rude over the phone over questions that I’ve had . I’ve also been trying to get in touch with somebody to get my order completed, and I have been on multiple hold and redirecting lines for about 3 hours for multiple days . Then I paid for a second tv installation 2 weeks ago and no one showed to the appointment that I took off work for , and apparently it was a technology malfunction that was not my fault and after I paid , and now I have to wait 2 more weeks for my installation. I will not be doing more services through geek squad or bestbuy anymore , I never recieved any type of curtesy delivery call , and this is a HUGE inconvenience!

I purchased a 77" LG OLED GX model TV for $5,299.00 plus $199 for installing and $25 to remove the old TV. Although the TV is great the installation was a nightmare. The installers got there late and in a hurry. Then charged me an additional $99 to remove the old TV mount. The TV model I got was specifically designed to mount flat against the wall (GX model). They couldn't do it and left me with a TV sticking out from the wall with wires all over the place. They couldn't even take the time to mount the sound bar which is now laying in the floor. Now I have to hire an independent party to finish up the work Geek Squad should have done. I believe the installers were contractors hired by Best Buy and not Geek Squad regulars, but they were paid through Geek Squad and these guys shouldn't be working for them. I've bought several TV's, 5 SONOS speakers, a computer and many other things from Best Buy. Best Buy needs to follow up and fix their installation process.

Had to get a second tv because the initial one was defective. Still not working properly

Agents couldn't mount TV because they didn't come with wall mount. Evidently it got deleted from my original order. So I called to reschedule installation after buying another wall mount. Had an appointment for June 29th between 12 and 8pm. No one called and no one showed. Spoke to rep on the phone who assured me that someone would arrive between 2 and 5 on the 29th. No one called and no one showed. I've called Customer Service for the 5th time and have been put in the queue for a call back. No one has called. The 'chat' feature says it has no agents available. Seems like I will have to hire my own 'agents' to install this tv for my 93-year-old mother at this point. I've had to remove her from the room twice now to protect her while installation was happening, all for nothing since installation has still not happened. If Best Buy and Geek Squad can't deliver on its promises, they should say so. This way, customers know not to waste entire days waiting for installation. Very unprofessional service.

The 2 Best Buy Geek Squads were professional. When the box was opened. The item was damaged. I canceled this order. The 1 star rating is for the disorganized Best Buy system of addressing customers ‘ concerns.

I'm very disappointed that you charge me $270.00 to install a TV. I am a senior 70 years old and it's ridiculous to charge someone that much to install a TV. I have purchased over 10+ TVs and never had to pay this price. I am very dissatisfied with this service. I have been a Total Tech Member for over 10 years. I will take my service elsewhere. Sincerely, Sharon B

The agent installed the bracket & TV very well. Getting it programmed was another story. Never was successful. I called someone else to come in & program it the next day. I thought it was going to be the actual Geek Squad to do the installation. But this was a third party instead. Not recommended.

I waited until 6:00 pm no one showed up or texted. When I called at 6:00 pm they told me they ran out of time and assured me they would come today Wednesday in the morning between 7 am and 11:00 am. I looked up my best buy.com and and nothing mentioned still says scheduled for yesterday and no cancellations. And they were working on my scheduled appt from yesterday but it was not completed I need my TV settings finally done properly today before Thanksgiving!

Ruined my wall....they filed a claim with insurance and it took forever to get it resolved. No one contacted me I had to spend hours and hours to get the repair money. They wanted to send me $250 at first...It cost $1400 to repair Other TV install went well

First, The tv is a LG Gallery to be mounted on the wall, It does not come with a stand, but with a wall mount. I knew when the Geek Squad agent called to me that he was on his way and ask if I was mounting on the wall, and I said yes. He wanted to know if I had the mount. I told him no. He that he would put it on a stand that I didn't buy a wall mount. I knew I was getting an inexperienced tech. I told it was told not to install this tv myself. I had viewed several different videos and knew the mount came with the tv and how it work. the tech didn't know either until he open the box. Then he tried mount the tv without reading the instructions. Well, the story is even longer, but in the end the tv is suppose flush on the wall, but it wasn't, and I could tell he wasn't happy. If he had read the instructions or watched the LG sponsored videos that the wiring has to run thru channels on the back of the tv in order for the tv to be flush with the wall. He pull the tv back away from the wall and position the wiring in the channel and the tv then would be flush. He had taken a long time and was behind and didn't have enough time to explained the operation of the tv.

I called Best Buy‘s squad to have them come and take one TV down and put the other one back up. They wanted to charge me over $250.00 to do that. Also, the representative that I spoke to was not helpful at all in Troubleshooting anything that I asked of him. I used to have a yearly membership with them. I had it for over eight years and I canceled it last year and still they would not help me with anything that I asked. I decided to cancel it. There are people out there that are not a part of this corporation that will do it for way less money.