Customer Ratings & Reviews

The tv got mounted and looks great. They only ran one cable through the wall and then said they were out of time. They also didn't bring a vacuum so I had to clean up after them. Id like to think this isn't what happens for everyone else. But it happened to me unfortunately.

I ordered my tv, a sound system and a soundbar mount. The tv was installed fine, they didn’t remove the tv box tho, so I had to do it. The soundbar is mounted under the tv but it feels loose and the upfiring speakers are obscured by the tv due to the loose installation. They didn’t do any wire management so now I have tons of loose wiring dangling under my tv. The last time geek squad did an install they took care of those wires. And lastly my rear satellite speakers aren’t connecting to my soundbar. They didn’t do any setup of the sound system so I can’t even use it correctly. This was a terrible installation and I regret it immensely. Disappointing

Tvs we’re mounted to the wall but my Roku was disconnected and not hooked back up before the tech left.

The install was setup, but the installer did not call or show up. We had to contact Best Buyvto reschedule. Best Buy did not provide a discount or refund for failure to show. The installer did make the second install date and compleyed the job well.

Not happy. Two installers showed up and after checking said that my home had metal and not wood studs and they did not have the right mount. One installer stayed and one went to pick up right mount and was gone a long time. In the meantime, the installer who stayed said that we did have wood studs, but were not apart proper distance. The two installers spent a lot of time outside at the truck on their cell phones with no explanation to us of what was going on After they mounted the TV, they were never able to synch the sound board on either TV, after they charged extra for an additional mounting. I believe I should be remimbursed for the installation not completed.

I want to start this review by saying it was not the agent fault, but the company for not providing the right people for the right work. I needed a wall install for a new Samsung Frame 2021 65" so I went with the "premium wall mount" where I was supposed to "do nothing" and all the features (like hiding the cables behind the wall) were included. The person (super nice btw) came by himself (only 1 person installing a 65"!) and had no idea how to mount this. We went through it together in YouTube and got the job done, but with endless issues like mounting and dismounting the TV from the wall several times, putting it on the floor (a $2,000 TV!), scratching the wooden console, lack of material/tools, me and my wife helping carrying the TV and cleaning, etc. Again, the person did a great job with what he had, but do not expect a service ANYWHWERE NEAR as advertised.

I replaced a 65” Sony Bravia with this one because it kept going blank occasionally except had a double picture on prime or Netflix. After two days this one did the same thing. I opted for a full price 77” Sony and hope it doesn’t do this. I got the 65” on sale and am frustrated with paying full price.

Purchased TV and wall mount on a Thursday, paid for premium installation. Given a Monday appointment, 7 a.m. to 1 p.m., so stayed home and nobody showed up. Received no call, text or other communication telling me they were not coming. Called customer service that afternoon and they said I had to reschedule so was given an appointment for the following Thursday, 7 a.m. to 1 p.m. Stayed home and nobody showed up. Again. Received no call, text or other communication telling me they were not coming. Called customer service that afternoon and they said I had to reschedule so was given an appointment for the following Thursday, 7 a.m. to 1 p.m. Installer finally showed up third time. I was never given any explanation as to why other appointments were not kept. Terrible experience, lots of wasted time - doubting this company will be in business in 5 years if this is typical.

They did OK but they did nothing with the wiring They should’ve done a better job hiding the wires and making the install neat

First when I purchased the TV the salesman gave me the wrong information about installing the Tv on the wall. When the tech came he did not have the right material to install TV . Needed to go back to Bestbuy to purchase what I needed to install on TV . What the salesman didn’t tell me what I needed. The first technician told me I needed 8 foot cords when the second tech came he said I needed 12 foot cords. I wasted $90.00 for the first cords because the tech opened all the cords and then told me they needed to be 12 foot not 8 foot. Next time I will install it myself cost me $250.00 for the tech to install it and all I got was headaches. Would I recommend no I wouldn’t.

The service was ok. I feel the price should have been much less than it was; also, I just did not get my refund for my returned HDMI plug, that's why I gave this rating. Best Buy sucks.

Don’t bother having them setup a TV Mount installation. First tech they sent out (Mananda) was an idiot. Boxes clearly State two man to move and he moves them upstairs and starts complaining to me…then he said that this Best Buy sold me an incompatible TV / Mount…spoke to BestBuy they confirmed it would work and sent out another tech (Installs Inc) and they didn’t even show up. So when you call the 888 number the call center can’t help. You try the chat and they tell you to call the 888 number. You try and call the store and nobody answers. So good luck…

Never again will I ever use Geek Squad for any installation. I was told that the wall mount that I had was not good enough and to purchase a new wall mount from Best Buy. It’s like they conned me into buying their own product and then basically said that the installation was complete. I did not pay $250 for nothing. I ended up having Taskrabbit come in to reinstall everything. Super unhappy.

sloppy work, tv wasn't leveled, or centered. the receiver was just placed behind the tv and not attached to anything, looks like it could fall out at any time

TV was mounted quickly however it was not installed level and I had to remove TV and re-align the mounting.

Yes, I followed my instructions and mounted the TV where I ask them to mount it

I would have rated this service as a “0” but I wasn’t given an option. - Original delivery window 7:30 am - 10:30 am. Installers didn’t arrive until 6:30 pm. and were done after 8:00 pm. - Best Buy representative unable to reach the installers by phone to find out their ETA. - Installers did not have a stud finder so guessed where the stud was and guessed incorrectly. Extra hole in the wall. - After a week, the wall mount is shifting when you swivel the tv so I’m afraid it wasn’t mounted properly. I would have been better off mounting this myself or hiring professionals. - Impossible to reach anyone at the store, by phone, where I made my purchase to address my concerns or get an ETA of my installation. A personal visit to the store was required the next day since the store was closed at the time of delivery. - Best Buy has done nothing satisfactorily to resolve this issue or address my complaint. - A very poor and unpleasant experience.

Agent mounted TV but didn’t hide power cord in wall. Very disappointed. I could have done what I paid them to do. Waste of money!

Ok service. Only reason I used them is because I ordered a huge tv. Other than that I could’ve done it better.

Didn't use this mount, turned in back in. Adequate, but settled for a more advanced model