Customer Ratings & Reviews

Due to Covid-19 this was not actually completed. I would like to know if it can still be mounted by the geek squad. Please call me if so.

It was 2 person job, only 1 showed up. They mounted the tv too low, the lower speaker bar interferes with the IR sensor on the bottom of the TV

They agents were very kind and helpful. I wasn’t aware that I had the option of hiding the cords. The cords are currently exposed, which is an eye sore.

Purchase was never completed/work was never done, we will have to reschedule

One of the techs was in a rush and stopped the younger tech from trying to help with programming our tv once it was mounted

I did not have HDMI cables and I was charged $60 per cable. I had no choice. The installers gouged me. This normally a $10 item and I needed 2 of them for $120. The installer did not clean the dust after installations. He also did not take the time to hide the wires and equipment properly. I had to do that after he left.

Very poor. I paid for this service only for them to come to my house and tell my I didn't have any studs to place the TV. I kept telling them they were wrong but they wouldn't listen-- honestly don't think they really wanted to hang my TV. they were also supposed to set up my soundbar and speakers and didn't do this either. I ended up paying someone else to hang my TV and even I could find the studs to hang the TV they were 16 inches apart as they are supposed to be.

Payed for complete mounting . What would u think ? U would think it had everything u need nope still had to pay a extra 300 for brackets extra cords etc..

we finally resolved the installation problem. After a 5 hour delay it got finished.

Worst ever. Agent scratched the paint on my wall after refusing my help in taking down my old tv. They sent a guy alone for a 2 man job. It was outsourced. Installer said he couldn’t install the mounting bracket into a wood stud, thus making the install unsafe. He also said he couldn’t get the tv flush because I didn’t have a recessed plug in advance. I had to tell him there was no point in proceeding under those terms. He refused to take the new tv back. Said I had to call Best Buy. Best Buy then told me I had to wait at least 24 hours. The online customer service was friendly but unable to help, they have no authority, they pass it on to another department which is supposed to call me at their convenience so I’m still waiting. In the mean time, I figured out how to safely and properly install the tv myself. Still waiting to have the install charge removed.

The Geek Squad showed up on time. The problem I had was they didn’t have any wire strip to hide the tv power plug wire running down the wall.

Had an issue with the install. Had a date selected Best Buy ended up being a no call/ o show. After numerous calls to the Geek Squad national number they finally gave me a delivery date and an install date that was 10 days later. I took the delivery and contacted a local installer to install the mount and TV 2 days after it was delivered. I thought because they were in error they would “make things right” (free install, priority on the schedule) but was offered nothing. (And I am a Geek Squad member). Very disappointed in the customer service. Strongly suggest you shop around for install options.

Made hole in wall !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The agent put our TV to the stand on the wall. Most of the time since he arrived he talked on the phone outside. Did the VERY MINIMUM work and left.

This TV is not what I expected for a top tier TV. All fast moving images will be blurry or disappear and come back when it image slows down. Checked all settings and can’t fix that issue. Very disappointed.

Best Buy is a total disaster. Waiting times on the phone, no one cares about your issues. Appointments for installations are never met. No one is accountable. Managers do not take care of the issues and do not take the calls. I’ve been waiting since the first week of December for an installation and mounting of a TV, and no one shows up, no one calls, no one takes my calls, they put me on hold for more than an hour and then hang up the phone. Today I’ve waited 8 hours for the technician to show up and in the meantime I spent 4 hours on calls with various representatives who always hanged the phone on me. NO MORE BEST BUY. This is the worst service in every aspect

The agent mounted TV but did not use the Eno wall power kit or sit the rest the TV up. Very dissatisfied.

Don’t bother having them setup a TV Mount installation. First tech they sent out (Mananda) was an idiot. Boxes clearly State two man to move and he moves them upstairs and starts complaining to me…then he said that this Best Buy sold me an incompatible TV / Mount…spoke to BestBuy they confirmed it would work and sent out another tech (Installs Inc) and they didn’t even show up. So when you call the 888 number the call center can’t help. You try the chat and they tell you to call the 888 number. You try and call the store and nobody answers.

One person showed up to mount a 77" OLED and the installer had no idea how to mount the TV. I had to provide my own stud finder, as his didn't work. I had to go through the mounting instructions and video, because he had failed to do so. It wasn't until he had taken down the old TV and mount, and had the new TV out of the box taking up most of my living room, that he said I would need to help him mount the TV or we would have to reschedule the appointment. It was truly a new level of incompetence. I did most of the work myself.

they were very quick and knowledgeable but maybe next time dont bang on 4000.00 tv to try and get it to slide over on the mount