Customer Ratings & Reviews

Very late showing up but the they did their job and that’s it.

Not using a stud finder was needed this time and not implemented

They mess everything the first time.... and they made a ok job the second time around...... very disappointed........

The Geek squad service was TERRIBLE!!! I will never order services with them again. I ordered and scheduled my Geek squad services to come out to mount my tv while I was at the store. I get a call from their customer services 5 days before my appointment date stating that I needed to reschedule. So I reschedule my appointment at a later date with the geek squad service member, to find out the next day the system canceled my service appointment. The following day I spent ALL trying to lock in an appointment, both online and over the phone, but every time I rescheduled the appointment I would get an email an hour later stating I still needed to make an appointment for my order. After the sixth time of trying to reschedule the appointment, I decided just to cancel my services all together with them and request a full refund.

I bought a TV from Best Buy and signed up for Total Tech. I was told that was the best way to get it mounted. I showed the salesmen a picture of where I wanted the TV mounted in my house. And bought the mount from Best Buy as well. The Total Tech team showed up to mount the TV (three people). They looked at the wall and said it they could not guarantee that the mounting (that Best Buy sold to me) could hold the TV up. They said I would need a custom installer. Best Buy sent its customer installer, He showed up and said he could not mount the TV (that I bought from Best Buy) using the mount (that I bought from Best Buy). Best Buy offered no recourse (even though I was out the money I paid for Total Tech (to mount the TV)). I called a third party to take a look at the situation. They had the TV mounted that day. No problem.

power cord fell from back of 85" mounted tv and had to re-schedule for geek squad to come back and fix it.

Geek Squad in my home to swap out wall mounted TV for new 55 inch. Used existing wall mount. No wiring changes. Squad Had trouble getting universal remote programmed. Plugged & unplugged multiple wires and connections. Left my DVR disconnected. Had to get help from a friend next day to get connections corrected and my DVR working again.

Bought 65 inch LG from Best Buy. GEEK SQUAD surrogate contractor showed up and mounted TV OFF CENTER OVER FIREPLACE. I had asked in advance for help with my SONOS system and was told they didn't know anything about it. Over the phone the sales person sold me the wrong TV mount, fixed mount when a tilt needed. Overall I was not satisfied with the experience.

We were given a 12 hour window when Best Buy would arrive. They never arrived and we waited in an empty house prior to moving in when we called. They apologized and we were informed there would be no charge when they did come two days later. We keep being told during lengthy conversations that refunds are not possible however, compensation for the full amount will occur, but now we cannot get Best Buy to even contact us as they said they would to arrange this. Very dissatisfied! It’s only someone would contact us to discuss, but alas, no phone call as promised

I paid for them to come out and install my TV the holes were already in the wall to feed the wires through. They left the wires out AND covered up the hole to feed them through. I now have to pay someone else to come out and take down the TV from the wall and feed the wires down to the plug so they aren’t hanging out and showing. Poor service for the price.

Agents would not use my wall mount. Charged additional $130.00 for installing in a cabinet. Did not get tv working. Charged additional $530.00 over the cost of the tv without letting us know in advance what the cost would be. Salesman had indicated the service would not cost us would be worry free.

I ended up having to cancel the installation of my Frame TV after two failed attempts to have it installed and many weeks of waiting. The first crew stated they could not install and after waiting another week for a 'custom' installation crew they also said they could not do it. I was very disappointed in the overall experience and especially how the manager (Magnolia dept) handled the situation, pretty much didn't care. He told me he would contact me when I had another appointment scheduled but never heard anything from him until vistied the store in person for the third time. Also the installers that came to my home absolutley wreaked of weed, very unprofessional.

When I scheduled the install, I was never advised i would need to purchase a wall Mount ahead of time. The installer came and was not very friendly. Furthermore, he wasn’t fully aware of what the appointment was for. I specifically told the operator the install would include my two floating shelves and an outlet instal behind the TV. The installer told me I would need some type of kit to be able to put up the outlet. Needless to say I did not have that ready because I had no idea. Told him I would reschedule. I canceled the Best Buy install and reached out to a local insulation company that were very friendly and professional. The Best Buy guy look like he did not want to be here. Like he had better things to do.

original installer rude and would not complete job as ordered. It took multiple phone calls to finally get this scheduled and completed....second installer was quite nice and meticulous, but even he did not fulfill what he said he would do

The geeks delivered my new Samsung smart televisio0n and hooked it up to my internet and antenna.

I explained 4 times. Happy at initial set up. Found out later could not access things. Not happy

The Geek Squad had to come here twice just to install the wall mount and TV properly. We were also given several incorrect instructions and suggestions about how to use our new TV. Although recommended by a friend, we were totally disappointed in this service. We feel that a refund should be due.

First they cancelled an hour before the appointment second I got charged three times and a cancellation fee rude customer service

Agent mounted TV find, but was also to connect Sonos port to speakers previously installed by geek squad, the agent was not knowledgeable of Sonos and could not install and in fact misrouted speaker in trying, and left previously neatly bundled wires that were off the floor on the floor!!!

The bracket is very stiff and it takes 2 people to pull it out due to the stiffness. We have 65” tv mounted hopefully it gets better with time.