Customer Ratings & Reviews

Installation didn't happen, not because the Geek Squad wasn't prepared to but rather because the TV stand was for the 3rd time ordered incorrectly. This stand was for a 65" and our TV is a 55".

Three guys came to hang two tv's and move two tv's.... only got one tv hung and had to buy additional products to hang the tv after I had purchased what I was told i needed while purchasing the tv's, now I have to make a trip back to the store to return the items they said they couldn't use

The techs were on time and mounted the TV properly. Only issue is that it’s off center. They didnt measure before installing.

I ordered a TV and sound bar with installation. I had to go to the store to pick the sound bar up as that was unable to be delivered with the TV. Then I was unaware that the installation for the soundbar was extra, and the price was an additional $129. The installer didn't put the wires behind the wall like I assumed would be done. I chose Best Buy for their reputation and figured a TV mount would be simple and professional. TV looks sloppy with the wires hanging and it was way overpriced. Would not recommend.

My new tv was mounted and connected but I do not know how to operate things. 1. Cannot operate vcr and vhs. 2. The set keeps notifying me that I am not connected to the internet. 3. If the tv has features, I do not know what they are. 4. I have no manual of instructions. 5. I removed no verbal instructions. 6. Installer left and I only realized later that nothing was the same from Samsung to Sony.

The guys they sent out had great customer service skills and it seemed as though they were well trained but my tv continues to blink out.

Placed order and explained dispose old projection 50”” tv. Paid with install tv and mount. Upon installer delivery it was explained I gave to go to store to pickup old tv and already paid. Canceled order and had installers leave since they wouldn’t call and rearrange pickup that should have been setup correctly after explained.

Two of my mounts have been installed. I paid for installation of three. Once the third mount is installed I’ll revise the review.

The agents were excellent and professional and did a good job but it looks awful with all of the cords hanging down. When I called the 800 number, they told me the installation would not leave cords showing. Since I was having trouble understanding them, I went into the store to schedule the installation, and again was told that the cords would not show. I have now purchased the cord covers and I think they should come back and put those on. I now understand the law prevents them from putting the cords inside the wall, but no one ever said that. Twice I was told the cords wouldn’t show. Pretty disappointed and not likely to use this service again with such poor communication. Once again, 5 stars to the installers, but 0 stars for the communication and the now the ugly cords.

Tv is great, but installer marked the wall with a permanent pen (not covered by the TV) and used a screw that was too long and interfered with our pocket door closing. I think it was a subcontractor.

The agents were very rude. My TV did not turn on and they didn’t offer to help in any way. They didn’t even give me a solution to help with the issue. Then they just left after they mounted the TV leaving me with a TV that didn’t turn on.

Ok,................,.............................,..

Not connected. Sound bar not working. Can't connect to Spectrum network

Paid for the TV to be hung on the wall. The team that arrived was a subcontractor, ie, not the Geek Squad. They were unable to use the mount I had so I ordered the right mount from BestBuy. They attempted to put the stand on the TV (so I could use it) but were not able to get it right, but it was "almost good enough" so they put it on top of my dresser. One of the team had no upper body strength and they completely damaged the top of my dresser as the tv mount was dragged across the top of the furniture. I am still waiting for the insurance company BestBuy uses to approve the claim. Lesson learned here for me is to be cautious about using any third party subcontractor. You will see in another review, that when BestBuy sent the real Geek Squad for what I needed, they got 5 stars. My No recommendation is for this service as all other real Geek Squad services have been fine.

Great service installing tv but technician did not secure remote was working properly

Supposed to have received two installs. One TV was to be mounted outside, but the tech suggested we purchase a box to protect TV, as water-proof bag would not suffice. Had to cancel rescheduled install due to box not arriving on time. Another tech came out from a Geek Squad contractor, but said he could not install the box, that it should have been put up prior to his arrival. Even though the storm shell is simply a TV mount within a box. Went into store to speak with someone from Geek Squad and was told there was nothing to be done from there, other than call the 800 #. We ended up speaking with an in-home advisor by the name of Nick Ross. He said he would handle and send over one of his installers today, Thursday July 29. No one showed, no one called, and we can’t get in touch with Nick to get any further info.

The agents installed all of my purchases, but sad to say did not connect up properly, had to have Geek squad out to finish the job properly.

The agents mounted the TV but failed to program the remotes to the sound bar .

Most of the agents were great installers and a few were not at their best performance.

They farmed me out and had someone else do the installation. There were issues that I am still trying to get resolved.