Customer Ratings & Reviews

No one showed up to do install. I had to call every time. Best Buy subbed out to a 3rd party and they failed. Best Buy never offered to correct this only offer a gift card. I still need to install.

The agents installed my TV wall mount and drilled through the wall into another room. Brought this to the attention of best buy and no one seemed to care. Not satisfied with their customer service.

Still need to complete installation. We should have our internet this week. 6/27/2022

TV was mounted to my wall. Functionally it was good, mounting by employee was an issue and they needed to return.

Did not use the Geek Squad. Price to install the TV mounts was too much. Can not give a rating to the Squad.

Installers refused to install the new wall mount when the TV was delivered said it wasn't in the order even though the best buy sales Rep at the store said it was. I called the 800 geek squad # about what happened. The person over the phone said the installer were wrong and contact the 3rd party installer and a redo was scheduled 3 days later. That Friday I'm expecting the installers and no one shows up. I call back and was told the appointment was never set up. Now the rep on the phone apologies and schedule the redo again. The day of the install no one show up in the 6 hr time frame. I call geek squad 3 times to get an ETA of the installer and on the 2nd time was told they were still coming. The 3rd after hold for 20 mins talking to a person about what's going on. I just want knowef if they are coming still The phone call drop and never got a call back which they have my number. The 4th call no one knew anything, so I was given the 3rd party contractor # and was told it was cancelled and rescheduled 4 day later. With no calls or nothing. The 3rd party contractor they used are horrible.

Geek Squad technicians were on time and very professional BUT they did NOT do a complete service. They mounted my smart TV on the wall and connected it to the Wi-Fi. They did not activate any of the features on my TV. I could not access Netflix. Hulu or Amazon Prime. As a result I had to have another person finish the installation. I definitely did not get the full service I paid for

After being so happy with the orginal install of my tv's, I decided to use Geek Squad again when we moved. I needed the same 2 tv's hung at our new address. I paid 400.00 for the mounting of the tv's this time around. The two men that showed up this time seemed bothered by having to do this job. They quickly stated that the two sound bars were not part of the 400 I paid already. Even though they were already attached to the tv's, after a quick discussion they started working and mounted both tv's. It look them roughly 45 mins, which means they each made over 200 an hr. I also gave them a 20 dollar cash tip bacause the main gentleman made me feel bad. Absolutely no customer service, went out of their pay to complain about having to put 2 screws in to hold up a sound bar. Did not ziptie and clean up cords and wires,(Installers 1st time look the time to do this). Unfortunately after this last experience we had, we not be using Geek Squad again. It's a shame, biggest waste of 400.00 I've ever spent.

Installed equipment, moved the tv mount and hung the tv. However, tv didn’t work properly after installation. Installers said need new cable and left. I had to resolve the issues myself. After purchasing a new tv, I had to relocate the mount back to the original location. Waste of money for subpar service.

I wish i could give this zero stars. For starters the person who was sent to my house didnt EVEN look like they worked for Geek squad, they were a third party contractor from yelp or something. No uniform, only ONE person was sent (i had to help him install it when i paid to have it installed) when i was told two had to be sent to install a 55"+ tv (mine was 65). He left my wall scuffed, dust everywhere, didnt even ask me where to set up the bracket just did it higher than i wanted. Complete mess and when tried to get a refund for this horrible hack job, i was just given the run around on phone lines. Never using best buy again and never PAYING FOR A GEEK SQUAD INSTALLATION

We are still having difficulty utilizing our remote. Technician said since the previous TV was a Samsung as well it didn’t need to be synced. I’m thinking he was wrong. And since we don’t have the codes it’s not working. First time I’ve had a problem using this service from Best Buy

We stayed home for three different appointments on different days and no one showed up and no one called. On the 4th appointment the installer called before he got to her house and did beautiful job he deserves four stars.

struggling with my tv. connected yesterday. does not work. will need Geek squad again.

They didn’t ask me if I wanted to run my wires through the back of wall so they wouldn’t be exposed

I didn't know that they would not bury the cable inside the wall because they did it the last time they were here. Also, I am still waiting for the refund they promised me since they didn't have to replace the wall mount.

Didn't get done. Was told another appointment would be set and I didn't hear anything back

I made an appointment weeks ago for a tv installation over my fireplace and wanted the cable and electrical outlet moved. I spoke to a woman who could hardly understand English and nor could I hardly understand her. I asked her three times if the service could be performed and she confirmed it could. I paid for the service and confirmed the appointment. When I received a reminder appointment, I was told they don’t do that work nor do they install over fireplaces. It was annoying to wait three weeks and be told it can’t be done especially since I bought a new tv and mount. I asked the man who called if he could cancel my appointment and he said yes. Two days later, I receive an email about my appointment Trent and what ti expect. The appointment wasn’t even cancelled. I had to do it myself along with returning the tv and mount j purchased. What an awful experience. It would be helpful if English speaking telephone representatives answered the calls.

Came late in the evening even though they were scheduled for 12-4. Otherwise fine install.

The Rockwall Texas Agents were not what I was used to coming from Lubbock Texas. Dirty work space but affective mounting

Samsung review is this quality of tv is less than expected. First delivery of the tv was fine but the operation of the tv had to be replaced due to visual problems in the unit. This second tv is not living up to the rep either. My wife and I have to turn the volume up to at least 55% in order to hear it. At times we've turned it up to 99%. I don't think seems to the way it made or should operate.