Customer Ratings & Reviews

Installed equipment, moved the tv mount and hung the tv. However, tv didn’t work properly after installation. Installers said need new cable and left. I had to resolve the issues myself. After purchasing a new tv, I had to relocate the mount back to the original location. Waste of money for subpar service.

We booked an appointment 2 weeks in advance and I blocked the taking off from work and the Geek Squad folks never showed up nor sent any email/text notification that they are not coming. The systems are broken and I can still not schedule an appointment nor cancel it. Hopeless service! Our TV and sound bar are still not mounted. Hopeless service and not customer friendly. We called call center and the folks at call center are indifferent and they were ok if we want to return the TV and Sound bar instead of fixing the issue and scheduling someone to come before Christmas. This is the last time I am engaging Geek Squad.

If I could give 0 stars I would. We were given a time window of 7-11 am and no one showed or called. We had to contact the installer and were told that he wouldn’t be able to be here until 5 or 6 pm. We were told our only other options were to either reschedule for the next day or make sure someone was here that was 18 or older. My wife stayed home from work all day and missed an event that she was supposed to go to that night. No one showed up between 5 - 6 either. She had to call and actually talked to the installer who told her he could be here between 8:30-9:00 pm. He asked what he was supposed to do like he didn’t know and basically acted like he didn’t even want to come out and do it. We canceled the order and my wife had to go to the Best Buy store and get our money back. We are done with Best Buy after this experience. This whole situation was handled about as poorly as it could have been. As customers, we didn’t feel valued at all.

The actual agent were not geek squad but 3rd party agents. They tried to upsell me new mount and surround system.

never got deliverd. it was supposed to be my family christmas present. they never even called me to let me know it was not going to make it by christmas. they asked for another chance . I gave them a second chance in the middle of jan. they did it again not call or anything. I Paid over 2000 for a christmas gift for family . had to beg to get my money back

I was not around and my wife felt taken advantage of. The guys were nice but charged my wife an extra $200 after we already spent $300 for install. My brand new 85 inch TV. Apparently needed a new power cable to run behind the wall which cost $150. I’ve had TVs mounted before and that was never a problem.  then they charge an extra $50 worth of services and fees because apparently they don’t run the wires even though in the original $300 service it says the wires running are part of the Service. Ill do it myself in the future.

I am an elite plus member and when they came to hang my new tv that was replacing a broke won under warranty they broke that tv because he said he was not scheduled to install tv but he did but the but to much pressure, one edge left a black spot. had to store to get new tv said no problem to change model took over the day and 3 to 5 people and another trip to store to get it to order to go through along said delivery date would not change but when it went through it was 10 days later to get the new tv delivered and installed then guys deliver new tv and have no personality at all and would have rather been any were but here did bare minimum ask me if I had any question how can i have question when they flew through setup the description of there premium service say they do a lot more than what they didi am glad I paid very little for this or I would have been very angry I love the best buy but I this is the way geek squad setup is run I will never use again very unprofessional came in own truck and making me wait ten days to fix there mistake unacceptable .but a note to the general manager who helped you did great but but reat of the process is broken my sales person was fine and customer service man work really hard but fix your delivery system not premium anything.

It is now 03/16/24 and I purchased this mount on 02/19/24. I paid to have the mount installed. The first time someone came out they said that they couldn’t install it. The second appointment was canceled, the third appointment was canceled by me, the 4th appointment geek squad delivered the tv, but didn’t have the mount with them. The 5th appointment was scheduled in person at Best Buy and they never showed up. Best Buy, please reimburse the membership that I purchased from you. This is the least you could do for the amount of time I have taken off to accommodate you.

Agents mounted th TV a little higher than I wanted even though measurements are done as what I want. They also just did their job without explaining anything. The previous technicians that I encountered are not the same. Even though this service is not so great, I would still recommend the service, as some of their agents are really good.

One not very friendly friendly and the other quiet but talked to one another

By far the worse delivery service we have ever experienced ! We are redoing our TV room and ordered quite a bit from Best Buy !We were told we would be contacted the evening before for delivery time .The following morning we would again be contacted with a more accurate time. NO call the next morning ...45 minutes on hold when we called .Finally someone answered .WE were than told that there would be no delivery because they didn't have enough people working that day to deliver ! REALLY? After more frustrating time on the phone we were told that they found someone to deliver and hook up the TV ,Devices Etc . We paid for the geek squad .Did not get the geek squad .Our Tv wires and cable box were installed incorrectly .There was no room in the installers vehicle to remove the huge boxes our delivery came in .we had to call and have the geek squad fix this mess .They too had no room for these huge boxes .Finally our products work after all of the chaos ,but we are still stuck with these huge boxes on our deck From start to finish this has been a big headache . We have rewards on our best buy card to use. After.. I honestly doubt we will use this company again .

I wwdisappointed the Geek Squad did not show up themselves. A contactor haa a dozen hoes in the wall before finally positioning it propely.

Pretty good I guess that’s about what I expected so no complaints

The people that came out was third parties, just did not seem to care about best buy customers

I ordered 3 TVs and 3 mounting brackets a month ago. I scheduled them to be delivered and installed the day I purchased them from the store. Somehow they messed up that simple order and I received a call to go to the store to pick up part of my order and the girl in the store handed me the brackets. A month later and several cancelled appointments later, I still have no TVs. I can't do business with a store that routes me to the off shore call center when I call a local line. That's stupidity and poor service.

Guys were great . Just forgot to hookup my new cable cord ...

The agents tried two different mounts, but neither would work with the outlet I had.

Negative 5! Keep getting the run around on scheduling . Set up an appt and then received a call they were coming a different day. Didn’t work so rescheduled. Then their vehicle broke down and couldn’t make the next appt. They called to reschedule weeks later. I called them to set up a different day and was on hold forever then was connected to another customer that was on hold. Called back and was just disconnected after holding forever again. Called the store directly and customer service was very rude. Then learn they set up two appts. One to mount tv and then a separate appt to attach sound bar. Ridiculous.

Overpriced! It’s companies out here doing a way better job for half the price. Geek Squad needs to adjust their prices to match the quality of work. Also, I was never offered a warranty when I purschased the service. I found out about the warranty after the service been completed when I returned to the store about the broke TV I just purschased. Don’t use Geek Squad!

Good installation. However, they told us the day before they can only install certain mounts.