Customer Ratings & Reviews

The agents tried two different mounts, but neither would work with the outlet I had.

Good installation. However, they told us the day before they can only install certain mounts.

Overpriced! It’s companies out here doing a way better job for half the price. Geek Squad needs to adjust their prices to match the quality of work. Also, I was never offered a warranty when I purschased the service. I found out about the warranty after the service been completed when I returned to the store about the broke TV I just purschased. Don’t use Geek Squad!

Best dudes ever. So professional and chill. Went above and beyond.

People were nice. They hung the TV 6 inches over what we discussed. It's so high I can't reach the top of the TV to help guide the TV mount when I pull it. I had all the exact measurements pre planned. I said 6 inches from the table. 8 max. They went up over a foot. The of this 77 inch TV is almost on my ceiling. With the holes they did I'm stuck. I'm not paying for that too.

I wasn't too happy how they set up my TV did a much better job on the one downstairs in my living room

HELP!!!!!! Geek Squad is great but I have a new defective TV that needs to be replaced & mounted. i cannot get anyone at BB to help me - the GS guys would but they cannot. I have spent 5 hrs on phone/chat & have had 4 appts already. Plus the time I have waited for unsuccessful appts. The last appt the GS guys showed up at 9:30 to install but the TV wasn't set to be delivered until 3:30.

I did not but but the wall mount for my TV I had one

My television broke because you guys messed up my geek squaf request order by not calling me on THREE different dates. So I want my gift cards either returned as cash or I want a FREE 65 inch tv and a install. You guys suck! (Cept for Dave)

The agents mounted my TV a second time after not coming with all of the parts the first time. They took our remote and forgot to plug the TV I’m. Nothing worked when they left. Luckily Matt from the sales side came and helped us solve the problem and replace our remote.

The tv was taken out of the box and placed on the floor and not properly balanced, it fell face first (screen side down) on the floor. Lucky it was a carpet. We tested it out as soon as it fell and it seemed to work OK. But two months in and I’ve started observing some blurry screen issues when it fades between a black and any other solid color. After spending about 1900$ on the installation and geek squad warranty it hurts to be living with a doubt in my head with regards to the picture quality and if the tv will be able to handle it. Contacted customer service and they can only direct me to LG and give a D about how the whole installation was handled, what with the tv falling down and having been installed where it seems to be at a slight tilt which is annoying.

I bought the television mount for the geek squad to use for the installation of the new television.

Installed tv at a an angle. Didn’t want to discuss the issue.

Overall, the guys did a great job, but how do you break the HDMI cord and not notice it. Now, we'll have to battle to reach Best Buy over the phone which is difficult at best, go inside the store which trying to avoid due to COVID, or disconnect the bad one ourselves and fish the new one through the wall and connect it on our own.

Haven’t installed as of yet. Won’t be installed around March.

Just an ok tv for the price. It did have the composite connection I needed

Terrible installation!! I had a 2nd party contractor install the flat screen for $250 at 26 inches from the floor. I was so upset and didn’t want home to come back to make more holes!!!! Never again I am so disappointed, I could have purchased a entertainment center that was 21” high with a bracket that was connected and could be raised and mount the Tv on the beach and not tick the wall . Never again I just blew $250 in the wind and everybody laughs when they come to my place to see how low it’s mounted:(

The sound system worked when the installers left but doesn’t work now. Do I have to pay $50 for them to come back out to correct this?

Installer did everything in his power to dissuade us from mounting the TV. Saying the mount wasn’t good, and the wall wouldn’t hold the weight. Honestly think he didn’t want to bother, he was alone. We had to convince him that it would be good and it is.

The internet doesn't work on the TV. That's way I'm giving this review.