Customer Ratings & Reviews

Best Buy service has been very frustrating over the past few years.

The tv and speaker were supposed to be delivered today. But apparently a part for the speaker is not available. They could have still delivered the tv. But they just left a cryptic message. Very disapointed in the Best Buy service.

The installation of my tv was horrible. The technician Amado did not complete the job and left wires hanging. He came a second time and knocked out my entire WiFi connection. Terrible

First off they lost they mixed up the order and sent missed the delivery and installation TWICE! no call no show. They showed up. Refused to mount the tv with the stand that was provided with the tv. Mounted it on my current mount, but because the tv was much larger than my previous tv, it only sat a foot above ground. I asked them to move it and that i wanted an additional hdmi cable to run through the wall. Refused to do it and said to make another appointment because thet had no time and needed to run to another appointment for a $50000 job instead. But then proceeded to hang out outside my house for an additional hour. When i went in to the store twice to inquire after they missed two installations, the individual would just avoid me and was extremely rude.

Would give a zero of that were an option. Have had 3 appointments postponed and still no TV install after almost a month. They use 3rd party service instead of geek squad. Showed up one day with TV but not the wall mount. Called store but got redirected to central customer service since the store wasnt taking calls. I was told to go back to the store to speak to them directly if I wanted to “try” and get better service. Was given a. Ew install date 2 weeks out. Lets see of the 4th time is a charm. Very disappointing.

They were not as friendly or professional as the Geek squad. Send only Best Buy squad in the future

This could quite possibly be the worst installation I have ever had. The installers didn't take all the plastic wrap off the TV, they didn't take the input cover off the the back of the TV before they mounted it. Because of this they my HDMI cable in input 4 and they couldn't get my DirecTV to come up on the TV so they said that I needed to call directv to get it fixed. When I called to complain about this to Best buy they said they would have someone contact me that night or first thing the next morning. That didn't happen and when I called to find out when someone would come to fix it I was told the next appt would be two weeks out so my daughter and i unmounted the TV from above the fireplace corrected the problems and remounted it. I paid $200 to ultimately do it myself. This was a bottle water off money and my time not to mention we almost dropped the TV a couple of times nectar we didn't know what we were doing but we figured it out which is more than I can say about the installers.

several appts to install 2 TV's were made, the installer came out but tv was unavailable. After a couple of weeks TV became available but one was damaged during installation. Initially told it would a month before I could get replaced TV re-installed. Finally, I just went to the store purchased another tv and installed it myself.

Not easy to set-up went to the store for assistance and was told I could do it online. Eventually got it set-up online day of visit I was given the run around buy the installers received calls from 2 different people. One just showed up early and I wasn’t home cause it wasn’t the agreed upon time and then I was told I would have to reschedule.

When Geek Squad came to hang our TV, they cut an electrical wire in the wall. I get it, accidents happen. We have been chasing them for the repair reimbursement for 9 months now. Our sales rep even helped with the claim. She is as frustrated as we are. Customer service says nice things on the phone then tells us to call another number (multiple times) and nothing happens. This is not a huge claim and we bought a lot of stuff from them. Once this is resolved, we are done with this lousy company!

The new tv has the ssme problems as the tv we hot rid of: VERY slow changing of channels, something skips several channels when trying to move up to only one channel, cannot channel surf. Nedd a Geek Squad person to fix the tv.

The install seemed to go well but my headphones do not work and I have no control over the volume on sound bar or TV.

the tv was activated and works well. the mounting was not centered, was slightly off center.

Agents weren’t flexible with my scheduling needs. The people that came out to my house were rude and I felt like they were basically telling me to go screw myself. I’ve used the geek squad for a lot of things and it was a major let down. It may be a LONG time before I choose Best Buy again.

Took two attempts. The first was a third party person who said that the mount that came with the TV was too difficult to hang, and that he couldn’t do it on his own without putting a bunch of holes in my wall. Took a week to get rescheduled. I had to be out of town the day of the install so I had someone ready to be here to let them in. The app and the confirmation email said they would be here at 1:30pm. I got a call a little after 11:00am telling me they were outside. I scrambled and got someone here, but did receive several texts from the installers asking when she would be here. I was told by one of them over the phone that the app and online times were never correct. Finally got the TV mounted after significant inconvenience.

They put in the wrong size tv for install. I gave them the information on my receipt but the put in wrong size. One man came out for a 65" install. I talked to 3 different people, 3rd person put me on hold, 30 minutes later it starts ringing again someone else came on the line had to start all over. After an hour and 28 minutes they put in wrong info. They said I see you bought 65"Samsung yes that is the one to install. Waist of time..My grandson and his friend installed it and set up the receiver for tv surround tv.

I cancelled my order on September 11 after 4 scheduled appointments were incorrect . Rescheduled original delivery and installation date. Geek squad came without TV. Spent multiple hours on telephone (much of the time on hold) trying to set up and straighten out appointments. One appointment was a no show by Geek Squad. Final appointment was for delivery and installation on September 14. Computer notification after appointment made was for delivery and installation on separate days one week apart. When Geek Squad was unable to schedule delivery and installation for same day, I cancelled order. Best Buy in this instance was unreliable for scheduling delivery and installation and not respectful of client time. I would have rated no star but choosing one was required to submit review

I was originally really hopeful that the Geek Squad guys would be able to connect the wires that were already run through the walls or at least use them to fish new wires, unfortunately, they were not able to pull them through. I essentially paid over $200 to have two guys lift my bulky TV onto the wallmount that was already installed.

Keeny did all he could do under the circumstances but i still don't have a working system.

Tv mounted are not stable and crocket, Not pleased. buying new mounts and requesting free remounting,