Customer Ratings & Reviews

They put in the wrong size tv for install. I gave them the information on my receipt but the put in wrong size. One man came out for a 65" install. I talked to 3 different people, 3rd person put me on hold, 30 minutes later it starts ringing again someone else came on the line had to start all over. After an hour and 28 minutes they put in wrong info. They said I see you bought 65"Samsung yes that is the one to install. Waist of time..My grandson and his friend installed it and set up the receiver for tv surround tv.

The one connect box is zip tied behind the TV which is mounted on the wall will minimal space to fit anyones hand to insert the HDMI cables to the one connect box. The one connect cable of the Samsung TV is connected to the one connect box behind the TV, which defeats the purpose of the HDMI box. There is also a hole on the wall behind the TV which is connected within the wall to a hole at the bottom of the wall. The professionals who installed the TV were suppose to send the one connect cable through the wall and connect to the mini one connect box so the wires or cables coming from the cable box and other media devices were not visible. We went to the BestBuy store and explained the situation to the staff member and they informed us that they will get back to us. They haven’t contacted us or sent anyone at my house to fix the issue. I could tell this because my brother in law came home later to join our sour round sound system.

the agents installed and mounted the tv but did connect the sound bar properly.

Geek squad didn't explain that the price for the install didn't include the service to hide the TV cables; after waiting two weeks for them to come we decided to go ahead and upgrade and have them do the whole install and now the guy says we have to reschedule a new appointment for just the wall mount to hide the TV cables (another two weeks!)

I have used BB GS several times for several things, TV mounts, Surround, Washer/Dryer. Lots of stuff, Today, I got the B team,

I bought my TV in early November and had arranged for it to be set up Olin December 22 as a surprise Christmas present for my husband. They called me that day and said that they didn’t have it in stock, but they did have a more expensive one that they could sell me. When I didn’t go for that, I had to wait until after Christmas, go into the store, and make another appointment. When they finally came out to the house, one of the workers was rude. He kept trying to charge us to take away our old tv. I was told when I bought the tv that there would be no charge for that. Finally, they agreed not to charge us, but tried to leave without taking it and my husband had to call them back in to the house to have them get the old tv.

The mounted tv, but didn’t connect it to cable. They were not capable and didn’t provide solutions.

We bought a TCL 75 inch TV, installers found out it is defective, told us they would bring back new TV and finish install. go to the store to order replacement for TV, were told will have to repair and not replace it, repair and installers come back, would not want to finish install to mount a thru the wall wire kit, told us they had finished install the first time, The store and the installers told us first time that they would finish the install without extra charge. Really bad service, took more than a month to get this done and got a repaired TV instead and paid $120.00 extra for install on top of $449.00 charged for install the first time.

YOU CAN DO IT YOURSELF, I PROMISE. IF YOU CANT ASK FAMILY OR FREINDS.

I can't rate Geek Squad since they sent a third party installer instead. The job was not very well done.

A subcontractor was sent when I was told the Geek Squad would do the installation. Did not install where he said it would be. He did not install cables properly Also negative attitude.

The individuals who eventually came were very good!! However, Best Buy is often using 3rd parties for delivery and (always) reroutes all calls to call centers. We love the equipment we purchased but had the worst experience trying to arrange delivery and installations. When mistakes were made such that repeat visits were required, there was no effort made to correct the mistake. In the end, we spent over 6 hours by phone trying to arrange deliveries and paid 4 delivery charges when only one was warranted. I so much miss the days when we could call the local Geek Squad directly.

Showed up over 4 hours after scheduled time (8:45 pm). Supposed to be the Geek Squad , obviously sub-contracted as 2 “installers” pulled my 75 in TV (lying flat) in the back of their truck into my house. Nothing on them or their vehicle said Best Buy. When the “installer” started using vise grips on an allen head screw, I asked them to leave that I would do it myself. My wife and I installed it the next day on our vacation. The charge for this was $350. Over the fireplace, sound bar mount and Geek Squad setup and installation. On top of that try and call support and wait on hold for an hour or two. I guess I am not the only one with service problems. This was a $3800 purchase and my last at Best Buy, Hello Amazon.

this did not occur. one tv had not come to our house.new one was

Installers failed to hook up Bose system. I called Geek Squad and they tried to walk me through the set up. In short the Technician could not help out and told me to contact Bose for assistance.

The agent broke my t.v and lie to me that it was like that before. I did not like that because the TV was work before he came.

Unfortunately, Best Buy not longer cares about service. They have eliminated their Magnolia Team, and if you set up an in home service call for Geek Squad, they will contract that out to a 3rd party. They sent a moving company that had no idea how to do a high end install. Banged up the walls, left a mess, etc. Terrible experience and they have lost a customer that previously had utilized their Magnolia Team for service about a dozen times. Very, very, very disappointing.

Agents weren’t flexible with my scheduling needs. The people that came out to my house were rude and I felt like they were basically telling me to go screw myself. I’ve used the geek squad for a lot of things and it was a major let down. It may be a LONG time before I choose Best Buy again.

Very professional crew, but my TV is lopsided and not setup correctly. I miss the days where the real Geek Squad came out. They were so professional and made sure everything was correct before they left.

I really didn’t appreciate the technician trying to sell me more than what I really need it that he was very expensive they need to get that right I don’t like to be handled that way next time just come do your job and don’t try to sell me stuff.