Customer Ratings & Reviews

I really didn’t appreciate the technician trying to sell me more than what I really need it that he was very expensive they need to get that right I don’t like to be handled that way next time just come do your job and don’t try to sell me stuff.

My TV was mounted incorrectly. The installers said that it could not be centered on my wall. Pretty amazing when my old TV was centered and another person I had come to look at the situation was able to do it when only best buy said it could not be done. When i called customer service two weeks ago they said someone would contact me and i heard nothing.

TV mounted on wall is perfect, mechanically great! Technical setup could have been better.

I was not happy that they left the big box the tv came out out. They did not hall it away,

The TV speakers do not meet my expectations. too small and Visio has not developed a solution for a sound bar for this TV

New mounting of relocated TV was delightfully accomplished in accordance with placement wishes.

First appointment was a no show, the Geek Squad NEVER SHOWED UP! I am sure this review will be removed but I would not recommend Geek Squad. They gave me a 5 hours window, and I got a call each hour saying it would be one more hour and no one ever showed up! When I asked for the next day they told me the have nothing until the FOLLOWING WEEK! I could not believe it. The customer service person on the phone was horrible. Once they did show up the next week, at the last possible minute before they would of been late they didn't even have what I ordered in the truck. They were not even "Geek Squad" it was a third party service based out of my area. I looked them up later and they have 1 out of 5 star reviews. Best Buy/Geek Squad do not care about the customer experience at all! I would not recommend them for any in home install.

First appointment was a no show, the Geek Squad NEVER SHOWED UP! I am sure this review will be removed but I would not recommend Geek Squad. They gave me a 5 hours window, and I got a call each hour saying it would be one more hour and no one ever showed up! When I asked for the next day they told me the have nothing until the FOLLOWING WEEK! I could not believe it. The customer service person on the phone was horrible. Once they did show up the next week, at the last possible minute before they would of been late they didn't even have what I ordered in the truck. They were not even "Geek Squad" it was a third party service based out of my area. I looked them up later and they have 1 out of 5 star reviews. Best Buy/Geek Squad do not care about the customer experience at all! I would not recommend them for any in home install.

Agents installed my tv but one agent left in the middle of install because he was scheduled for another installation

2 new tv's and both defective.Originally purchased May 30. Was told it could be the cable box.After replacing box,2 new TV's were still defective. 3rd TV replaced today,7-14-17. Terrible, terrible experience. The Bellingham managers, Alan & Chris were helpful and apologetic,but this is no way to do business. The Geek Squad installers,Ed and another guy were great,but I felt I had to buy the service contract because Best Buy products are so defective. A consideration on the bill would be appreciated.

I signed up for a Geek Squad install and had to wait two weeks for a schedule. When set-up time came I was called by some sub who did the install. Could not get a good estimate install time and had to wait around most of the afternnon.

tv delivered and setup on shelf with remote controll by its side

They didn't show up the first time and rescheduled> Tried to bail out on the 2nd installation appointment. The put up my tv, but didn't move the original one to the other room as was contracted.

Very disappointed in our installation, we bought the frame tv with the impression that it would be mounted and the wires hidden in the wall. Upon completion the technician informed my that they only mount the tv and nothing else. While mounting the tv the technician drilled through the cables in the wall knocking out our cable/internet. Our internet company informed us that new cable would need to be ran in order for us to use our internet and cable in those two rooms that the wall was in and they were not able to do it, we’d need to hire an electrician. We had to file a claim with best buy /geek squad and it has been 3 weeks. We still have no resolution and have had to reach out twice now and still no info on what’s going on.

Purchased a new 65” TV with wall mount and $299.99 to have it installed. Told the installer to connect audio to sound bars. To date it doesn’t work. I was told to return the TV. Very disappointed

Claimed they couldn't locate studs in the wall. Told us we needed to find the studs. We found the studs in the exact spot where they drilled the original holes. They were scheduled to come today. No one showed up and it took three representatives to not help. The last one was going to call me back and didn't. Now I have to wait another week to have my tv mounted. It will be a total of three weeks waiting.

I ordered a TV and sound bar on 12/24, nearly two months later neither has been delivered. They have cancelled delivery 4x some on on the day of delivery. One time the guys on the truck called and said I had to pay more for the delivery (on the day of delivery, after I scheduled my day around it), then cancelled after that.

I paid for Geek Sqad in store end of November with purchase. When Geek Sqad came on 12/7 to put my TV up they said I owed $40 additional dollars. They scanned my credit card for $268 more dollars instead of the additional amount owed pf $40. I asked and was told Best Buy would give me a refund within 10 days. You do the math no refund back to my credit card. I will.be calling to get my refund. If not I will.be going through my bank to file a dispute. Thanks for giving me the opportunity to rate and express my concerns. I do have names of two men with Qeek Sqad.

The crew was pleasant and on time. Surprised they needed equipment from us though (expected them to come with everything they would need). We also expected wires & cables to be left tidier. Husband is re-doing some of the work for a neater, more streamlined finished look.

I have always had a positive experience with Best Buy, but not in this instance. I purchased the TV in Albuquerque with an expected delivery by Total Tech in Beaverton, OR, however that never materialized. The delivery was scheduled on four different occasions, but a couple of days prior to the delivery, I would receive a notification that it was time to schedule the delivery. After taking days off and not getting the delivery over the course of five weeks,I cancelled the purchase. Phone calls to the Total Tech 800 number often resulted in hold times over half an hour only to have the call disconnected. It also didn’t seem that the Best Buy/Total Tech team really cared. I highly recommend staying away from the Best Buy in Beaverton!