Customer Ratings & Reviews

The agents mounted my TV improperly and made multiple unnecessary holes in my wall. I have since purchased a new TV and Geek squad was out and did an amazing job.

I have always had a positive experience with Best Buy, but not in this instance. I purchased the TV in Albuquerque with an expected delivery by Total Tech in Beaverton, OR, however that never materialized. The delivery was scheduled on four different occasions, but a couple of days prior to the delivery, I would receive a notification that it was time to schedule the delivery. After taking days off and not getting the delivery over the course of five weeks,I cancelled the purchase. Phone calls to the Total Tech 800 number often resulted in hold times over half an hour only to have the call disconnected. It also didn’t seem that the Best Buy/Total Tech team really cared. I highly recommend staying away from the Best Buy in Beaverton!

The crew was pleasant and on time. Surprised they needed equipment from us though (expected them to come with everything they would need). We also expected wires & cables to be left tidier. Husband is re-doing some of the work for a neater, more streamlined finished look.

Had trouble re-scheduling the appointment. Kept being told that the tech had to "clear" me out of the process so I could be re-scheduled. No one ever called back, so we mounted the TV ourselves. Even after we mounted, I was willing to pay the minimal charge for someone to come out and make sure we mounted it correctly. Before this, we had great experience with Geek Squad.

They were not successful mounting the TV to the wall. They could not find the studs. My son was able to complete the installation after finding the studs. So I was very disappointed with the four Geeks that came to install my TV.

mounted the tv but didn't clean up the wires like they were supposed to.

I was quoted $380 to mount tv about fireplace with in wall installation at Best Buy store. We also had a member of geek squad come to survey our set up at home for installation. He also quoted the same price. However on the day of the install - I was charged an extra $50. If I had known of this upfront - I would have had my TV mounted from somewhere else.

The geek squad mounted my TV but TV would turn itself off.

Unprofessional install. Wasn't geek squad. Best Buy sent some unprofessional installers literally destroyed my wall trying to guess where the stud was.

something is not right with our tv when we turn it on it says no signal and our we on

Yes, I have had to exchange television, twice. It took so long to deliver them. Three weeks ago, I waited all day for someone to check my tv. They cancelled 15 minutes before my time was up, l have had problems after promblems scheduling geek.

This service was not completed. The television is currently on a table, in front of the wall mount - WHICH I INSTALLED - no service was completed by Geek Squad personnel. The television was not even removed from the box.

I was charged installation fees twice. I was made to either venmo or talk to his company to remit credit card info before they would proceed with mounting. I paid installation twice.

The mount was professionally mounted but the mount is bit loose and the tv is slighty lopsded.

This was a disaster from beginning to end. We tried to organize scheduling and after a total of more than 6 hours and 8 people from Best Buy had no luck. We traveled from NY to Maryland to accommodate the installation of a sound bar. On the morning of the installation appointment, we were told by the people delivering the items that they could not install but only deliver. We have yet to get an installation appointment since no appointment could be made until the “installer’s” report was received. We have a second appointment on January 25th to install a television. I have no question that that won’t occur. As stated, this has been a horrible and frustrating situation.

They did a great job and were quick and very professional.

While John and his partner (Ryan, I think) were very polite and professional, they kept me informed of what was happening during the installation and answered all of my questions, the problem came a few days later when I had a operational issues with the sound, I reached out to get support the day before Christmas with no luck, I called the emergency on call supervisor, Aaron, who was rude and very disrespectful towards both me and my son. Aaron lacked empathy and understanding during the brief time that I spent on the phone with him and screamed at me for calling his phone 9 times. He eventually hung up on me an offered no support for my issue. I was at a lost as to what to do to fix my issue as a result I drove to my local best buy store where the general manager and an associate helped me fixed the issue via face time. I would NEVER recommend spending the extra money with Geek Squad to my friends and family as a result of my interaction with Aaron.

Technician never showed up on original scheduled appointment. Said he was outside my door for 15 mins then left. Never called me or left a message and never knocked on my door. After numerous complaining phone calls they rescheduled me for the next day. 8am-12pm window. Technician never called and arrived at 1:30pm. was forced to take 2 days off from work. This process was a nightmare. No communication on no real information. I truly believed the original technician never showed up. The second technician on day 2 was great.

The agents, although professional and knowledgeable were unable to hide wires in the wall because they said they were not allowed to do it by contract. When Geek Squad employees installed my other TV they completed the job. I was unhappy that there is a difference in service between direct employees and subcontractors. I had to complete the job myself

Scheduled an 82 in tv to be hung “premium” installation. The good: The tv is on my wall. Installer provided a longer hdmi cable Installer helped me pull a wire The bad They sent one installer, making it necessary for me to help mount it The installer didn’t set up the tv, remove packaging, or connect tv to any services Installer stated that Best Buy often misleads customers. It was my understanding that Best Buy would Mount tv, and run wire though the wall, connect tv to sound bar and 1-2 devices. So yeah, the tv got put up, but is that worth $199?? No calibration, no instruction on use or features. Just really lousy. I won’t recommend them to anyone if this is what they do.