Customer Ratings & Reviews

I had a confirmed appointment for a specific date. I was not informed that the appointment that was set needed to be rescheduled until I called to find out the time that the representatives were coming. To say I was annoyed and frustrated all at the same time is an understatement because I purposely chose that date because of my busy schedule. When I was finally able to speak to a “manager” about the situation, he offered a $40 discount (aka $40 back to me) and said that it would show up after another appointment was made and once the installation was performed. Well it has been one week and I have yet to receive the $40 “discount.” With that said, I will not schedule anymore services through Best Buy.

The technician never showed up to do my install. My window for the install was from 1p.m to 8p.m. I called multiple times to make sure that someone was still coming and I was informed by customer service that they would call the technician to check where he was and they would call me back to get a better estimate as to what time that he would be at my home to install my tv. I never received a call. I tried calling customer service back at 7:50p.m because after checking my order status online it said complete. The office was closed. The tech never showed up but close out the order as if he had completed the work. I normally don’t write reviews but after being canceled by Best Buy once ( two days earlier) because they said that they didn’t have any techs to a no show by the tech I decided to leave a review. I would go negative if I could.

1st, set up by technician was a 10, when he finally arrived. I purchased from Best Buy because they could do mount and set up. Scheduling team confirmed by email several times, and did not show up. Then split set up into 2 days. BB never called night before to give a better time slot than 12 hour window. One time they called 30 minutes prior to a set up for sound bar. Useless because TV and mount never happened.I expedited through helpless desk , store manager, and regional mgr for installs. Promises with no help. I just had to get in line again and wait for another appointment that finally happened. That tech was great.

Was mislead by the salesman larry not much knowledge, therefore my product was late for over a week so i had to cancel will never RECOMMEND or do business with ANY BESTBUY STORES

I told installers to route my cables, for my sound bar, through the back wall, which is already prepared for routing of cables/wires, because I didn't want to see the cables of my sound bar. He assured me if we did it his way we would never see the cables. HE LIED!!! Really aggravated me and I am not a happy camper. Be careful with these village idiots, they will always look for the easy way for themselves. Also, the control box they mounted on the back of my new TV continuously falls off. I had to create a mount for it myself after a week of hearing the control box fall off of the back of the TV after I went to bed. These guys really SUCK and will only do what they have to do to give you the impression they have your interests at heart. BUYER BEWARE!!!

The first set up went well this set up on a new 65 in soney tv with new universal remote well not so good. They moved the 50 inch tv into a bedroom and its still not working. Not connecting to the hdmi 1 or 2. Sound does not work and have gone back and changed the setting. Where is FRYS got to be something better in Tueson.

Geek squad was polite and nice but used a size 30-50" mounting piece for my 70" TV; hope it holds up!

Bought an 85 inch TV and the guy who installed on the wall made a mistake drilling to the wall realized it was too high and then drilling 2 holes again. The guy didn’t care that they’re putting holes on your wall because it will be covered anyway by the tv. They are just careless. Better to hire real professionals with the cost you pay them.

Terrible service. Better off installing the TV yourself. Best Buy hired a 3rd party vendor to mount the TV to my wall. When the vendor showed up to my door with my brand new $4500 85” TV, he was all alone and said he was capable of installing it by himself. One man for an 85” TV!! Long story short, he damaged my drywall and baseboards trying to lift the TV that was way too heavy for him. Now dealing with Sedgwick and Best Buy’s claim department has been a nightmare. It’s been a week and a half and still no word from Sedgwick and every time I call Best Buy, they ask me to politely wait another day for a call back. I am passed the point of being irritated with the customer service and will be taking my business elsewhere, moving forward. Install your devices yourself if you want to avoid the headaches and unprofessional service that comes with Best Buy and it’s vendors.

Was mounted to low on the wall. Not centered with the bed.

it did its job and very study, but i wish they give more infor about how to hide the wires, i had to call them back to be inform

I've been dealing with remote control issues and after 3 Geek Squad visits, it was determined that the central speaker is blocking the IR sensor on the TV. The Geek Squad should have been aware of this potential issue when the TV was installed.

Bought TV in store and setup delivery date. The time frame for delivery came and went with no communication from anyone. After spending over an hour on the phone with support that couldn’t answer why or where the delivery was I decided enough of this. I will be going back to the store and refunding everything. I will goes to Sam’s and get the TV. Just a heads up if you didn’t know , Best Buys has farmed out its delivery service to an off shore company. Never again will I shop or buy anything from this company. They use to be a good company to buy from, not anymore.

Miscommunications on the installers . Had to wait over a month to get installed .

The technicians set up the television as expected but seemed to be in a hurry to get to their next appointment.

Not happy! Ordered this for my tv and they came to install and did not have the item! 2 days later I had to go to the store myself and pickup item and then meet the installers again at my house! Took off work 2 day to get this accomplished. Unbelievable

The only problems that I have with this TV is the sound quality and the issues connecting with apple tx

The agents mounted the tvs and they are in a perfect location. My only complaint is I had a vision in my head of them being professionally mounted which includes hiding the power cables and hdmi cables but apparently Best Buy doesn't do that which is whack!

Cancelled prior to installation! Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

I've tried twiceor to get a tech to come out and provide a service call on a new TV. The 1st call, appointment was set up and I was told i should have never been promised someone would come that quickly and a no one was ever coming and i need to make a new appointment. I made a 2nd call for a service tech from 7-1pm and no one ever showed up. I received 1 miss call at about 11:50am and no follow up beyond that fo the next 24-48 hours. I decided to go in and cancel the service as the promise of sevice & support was totally lacking or nonexistent at best. I came in to ask for information on how to cancel the tech support and I was given a phone number with no questions asked. This experience was memorable and costly at best, as they elected to retain about $150.00 of the $200 cost of the whole ordeal.