Customer Ratings & Reviews

I've tried twiceor to get a tech to come out and provide a service call on a new TV. The 1st call, appointment was set up and I was told i should have never been promised someone would come that quickly and a no one was ever coming and i need to make a new appointment. I made a 2nd call for a service tech from 7-1pm and no one ever showed up. I received 1 miss call at about 11:50am and no follow up beyond that fo the next 24-48 hours. I decided to go in and cancel the service as the promise of sevice & support was totally lacking or nonexistent at best. I came in to ask for information on how to cancel the tech support and I was given a phone number with no questions asked. This experience was memorable and costly at best, as they elected to retain about $150.00 of the $200 cost of the whole ordeal.

If I could give this service a zero, I would! Ordered it way in advance of our moving so we would have a new tv installed right when we moved in. First Best Buy cancelled the service and customer service said they did not have the tv in inventory, then they changed the service date again because they said they had no installation crew available until January when I paid for the service in November. Lies and more lies. I cancelled the installation and delivery to try to find someone privately to install and mount. I will never use Best Buy again.

It took 3 visits to get the TV up but the geek man was very nice

I bought 2 70 inch LG TV and the installation of the two 70inch tv from best buy. I am very happy with the TVs, but the installation was not done correctly. I bought mounts for the TV's, and Best buy came out and hung the TV's, but they did not mount the TVs to the stud, rather they mount to dry wall with 4 inch mounting nuts. Needless to say, the TV in the living room feel out of the wall and the TV in the bedroom you could see the sheetrock starting to bubble. I have call best buy a number of times to get my wall repaired and refund the money I paid for installation. This all happened in Mid Oct and now it is Mid Dec and I still have not been refunded the installation money or had my wall fixed. My last efforts was today when I call bestbuy, was on the phone for thirty minutes on hold before they hung up on me. It is clear to me that best buy just does not know how to make it right. These will be my last purchase with this company.

Agents mounted my tv all the way to the ceiling which looks terrible and they connected the wiring improperly. I had to have a Dish technician come fix what the geek squad did. I was charged outrageous fees for faulty work and I also had to pay the Dish technician. So far I have not been contacted by Best Buy. I think their service sucks so far.

So far so good. TV is light, so it does move slightly on occasion but i can't compare to another unit. Since i never had one before.

Terrible… was put on a waiting list for geek squad… they ended up sending a single third party person that I had to help mount the tv mount itself, and also the tv.. not only that he didn’t even hit the studs. He used toggle bolts for a heavy tv mount and a 60” tv. It held up for about 1 month and not only that it was quite un-level leaning to one side. Then while I was at work got a call from the fiancé to find out the tv and mount fell off the wall. Took me about 3 months to get the claim and money to take care of the wall and get a new tv.. I don’t recommend letting them mount your TVs especially when they say it’s going to be geek squad then it turns out to be a random third party…..

The Geeks installed a web system that slowed my internet speed down ! I went back to using my old modem router to get my speed back up . One of the TV’s that the geek installed did something to the sound on my TV - I am still waiting to hear back from someone as to what they are going to do !

Paid extra to have cords in wall.... service was not performed and money was not refunded.

We received no confirmation for the appointment the evening before the schedule installation date. Nobody showed up for the appointment and I received no email or phone contact. I went to my online appointment manager link and it showed an alert. I contacted Best Buy online chat service and they said my TV was not in inventory and I needed to reschedule. I went to the Best Buy store where I purchased the unit and saw two in Stock on the show room floor. Spoke to an associate ....who called her manager...to tell me what was going on. They spent time looking online and told me that they installers could not make the appointment (likely due to failing a COVID process). They could not tell me when the Installation could be rescheduled. Took an hour round trip to get an update since the store does not take calls and the online chat support can’t help. Very disappointment service here.

They hire a third party who has no technical abilities. After 3 failed attempts, Best Buy offered me free installation through Best Buy. The Best Buy installer called and told me if I didn't write him a check, he wouldn't install my TV. I called customer service and the manager advised that both the prior customer service rep and the installer lied to me. Best Buy lost a long time customer and committed fraud. This was very disappointing.

The installers were supposed to be at the house between 9-1 and showed up after 2.

First of all, setting a time between 7 am and 1 pm is more ridiculous than any other company I’ve ever seen. Then they don’t even show up, we called so many times to horrible customer service of bestbuy which no one knows nothing and finally one of them contacted the person who is supposed to be at our place and the person lied and said they showed up on our place at 10 am, I have been checking the front door camera entire day and no one came there. Then instead of saying ok, we will send you someone either today or tomorrow, they can’t even promise when. So I decided to install the tv on the wall myself. We literally paid their annual membership so it would cover this for our new tv and they didn’t even show up. I wish there was a zero stars to put here. I will never contact their customer support or geek squad ever again.

Installers could not replace the custom installed LED TV over my fireplace with the GX LG Gallery series OLED. I kept the OLED and had to purchase the optional table top stand. Be sure to check the requirements for install on the LG Gallery series OLED's before purchase. Great looking TV though. Got refund for the install

Set up and mounting looks good but don't remember them explaining how to change settings

The entire mount process from set up to install was unfortunately a MESS! I was quoted certain prices/details over the phone, just to have the tech arrive and have to waste my time calling managers and back to toll free number...finally some resolve came!

The agent did a terrible job, today I decided to replace the 55 inch with a 65 inch… the new agent discovered that the HDMI cable needs to be replaced. The end of the cord looked like it has been sliced and with wires are showing. Supposed have been a set of new cards.

the agent did not consult us before hanging mount and TV.

Best Buy has alot of work to do. They make survey appointments that are useless. They also take appoints and say they provide service that they don't. Geek squad does not care about the way their customers are treated. Along with the fact that the Home Theater manager could care less about the way his team treats customers and waste time. Buy the way beware they will schedule several appointments for the same job and not show or send correct person to do the job. I'm currently still trying to get hold of regional manager because it somehow seems as if geek squad is controlling their own destiny outside the store location. I'm an avid best buy shopper si this is very disappointing to report, but the truth is necessary because I'm sure I'm not the only one. It's happened several times so I've now caught on to the worthless service that is offered as well well get it done to get your money.

This is the second time dealing with this GS installer in the last 3 months. Here I am, excited that a product I ordered long ago was finally here and ready to be perfectly mounted –– and the installer walks in the door and immediately starts telling me he CAN'T and that I need to pay more than I already have. I'm paying for a nice big tv. I'm paying for Total Tech Support, and Premium Mounting and to have you move a TV from one room to another - AND for a 5 year protection plan. Maybe try to find solutions, fix my problems, anticipate what might be issues ahead of time - and treat me like the person my purchase history should tell you I am. What I got was the opposite.