Customer Ratings & Reviews

I am now on my third appointment for the installation of TV and mounts. The first appointment the TV arrived damaged. I can understand rescheduling but no one form Best Buy called me to verify appointment nor did anyone call me to reschedule. I had to go physically to store to schedule. If I would of waited for a call I would still be waiting. The second appointment I waited till the scheduled time had passed and had to call Best Buy which took me 25 minutes to speak to someone. Again, I received no call verifying appointment. When I was able to reach someone they advised that the technician had called in sick and would not keep his appointment with me. I canceled a trip due to the fact that my TV was to finally be installed. Third time I again physically had to reschedule.I am now scheduled to have installation in two weeks, terrible service , I would of expected more from Nest Buy!

When the tv mount was reset new holes were made. Then the new tv was mounted and now it is not centered both horizontally or vertically. The tech seemed to be in a hurry and not concerned that the tv was offset. Not satisfied with the way this was installed. Please advise Anne Regan

Should have have two service people respond, as they were mounting an 85" television. So I was forced to assist with install. Also, premium service was supposed to include total set-up of tv to internet and services (Youtube TV, Netflix). This did not occur.

Spent 10k in one day on appliances and electronics, a month before I needed it delivered. The "consultant" guaranteed the delivery date and the professionalism of the installers but when it came time for delivery, I got a cancellation call 20 min before the scheduled delivery/install. It was scheduled for a week later, but then canceled AGAIN 2 days before due to "agent unavailability". The consultant I worked with did not return any calls or texts and when I went back to the store, I was presented with new options which were AGAIN changed last minute. The manager of the store also did not feel that a free installation was warranted, despite the continual inconveniences and schedule issues which wasted several vacation days from work. This store, the company, and its policies are a complete joke. Do yourself a favor and go somewhere else!

The people who mounted my television were great. Had no problem with them, but they showed up without a bracket. I ordered the mounting package online for 200.00, and then made a follow up call to ensure the bracket was included because it wasn’t clear online, and was told it was included. The installers said it wasn’t. I ended up being charged another 200.00. They didn’t have the bracket with them, so they left, saw all their other customers, and returned later that afternoon. Never order mounting package online. I called and complained and received a 50.00 gift card, which was nice, but it doesn’t compensate for the time and money I wasted. I could have paid a handy man. Also they don’t hide wires. They literally mount on the wall and leave. A mounting service that doesn’t include making the television aesthetics pleasing for the price of 400.00. Very disappointing.

They left a CAT6 network cable hanging and would not place behind the wall with other cables.

Horrible service. The guy showed up without the mount I paid for, because he forgot it at Best Buy. Then tried to tell my wife that for a “tip” he would “give” us a cheaper mount and cancel our order but still doing the service under the table. Do not recommend. Stay away. My mount was eventually installed and is now crooked.

Did not have full motion range so had to return it. It did seem solid though

The agent mounted the screen but did so in a way that he subsequently told would require us to install and pay for a new Verizon line in order to view Verizon on our two other screens. He also did not delete the closed captions from the screen as we requested.

Had a bad experience. Installers were polite but did not think job through. Have extra hole drilled and have s claim in to have it fixed which took weeks to get Filed because I one knew what to do . Now still waiting to hear back after several phone calls to follow up!!! Not at all happy I could have done the same job

Went into store to place the installation request. Had to speak with 5 people and spend 45 minutes. Looks like no body knows what’s included in the service. Irresponsible and Bad behavior. The guys who came for installation were kind enough to explain me additional details. They did good job.

The team was professional but there work required a second appointment to correct the ordinal appointment eork

Agents mounted TV and soundbar but failed to install the cable to connect the soubdbat to the TV. It took me two hours to find the cable and eventually hook up the cable. I requested a refund of the $60 that I was charged for the soundbar hook up. I spoke to a call center person who promised me a call back in 24 hours from someone on the Geek Squad team but I never got the call.

I need an in-home visit to get the sound working with my DVD player

I wish this review didnt have to happen like this. Try as they might, the great Geek Squad crew members Justin and Zach were not able to figure out what is wrong with my system. They are amazing and caring. They replaced items, troubleshooted, and did everything they could. A year later, Total tech is going to expire and I am left with an 11,000 system which glitches in and out almost every time I use it. Very, very disappointing.

The mount works but using the install services cost me a half of day of work because they cannot give you a shorter time frame for the service. So ultimately the mount cost way more than initially expected because I had to miss work to wait. I'd recommend another install service than best buys.

It’s pretty decent for the price I bought it for during the sale.

The agents provided a poor service. They arrived late and were in a hurry. So they didn't explain much and started marking things on the wall to mount the TV until I had to stop them to try to get a better idea of what they were thinking. If they place a whole in the wall in the wrong place, it would be too late to remediate. They didn't think about where the electric power outlet was, they just hurried and went ahead without discussing with me. I also bought a smart thermostat, but they just said that they would not install it and that I had to return, without explaining much the reasons. Later I learned about the C-wire and adaptors, but they didn't explain anything and almost made me feel sorry for asking.

have not used this and would not recommend. tends to be a little confusing to set up

Sorry. Delivery people never showed up. Waited the entire day. The following day I cancelled and purchased elsewhere. So disappointing after a flawless awesome appliance delivery the week prior. Step it up guys.