Customer Ratings & Reviews

have not used this and would not recommend. tends to be a little confusing to set up

Agent did not show up when expected. Instead they sent someone to survey the job -- after waiting weeks. She was not able to do anything and the job never was performed. I called to ask about my refund status and was hung up on twice!! I went into the store and spoke to the manager and nothing happened! Was charged and still have no status of a refund. Absolutely ridiculous. I will never use Best Buy or Geek Squad again nor refer anyone else.

Geek Squad showed up 12/22/19 to install the TV ill equipped to perform the job. They claimed the details where not listed in the order very flippant and not bothered with there lack of inefficiency or poor communication systems. Rescheduled for January to which a Geek Squad scheduled a 3rd party for install (showed up 3 hours after the timeframe) with no equipment to complete the job (they had no ladder). Again, they claimed lack of communication and had no idea what the scope of the work was. The man scheduled again that same week, window provided from 7-11 and they called to say they did not have the equipment... YET AGAIN A new 3rd party scheduled By Best Buy, mid January, came on a Sunday and left my home at 1:00AM. My TV Is now installed after 2 months of back and forth but the equipment I PAID to have hooked up IS NOT!!!!! I lost at least 20 hours of my time on this matter. Best But is not able to provide the services in which they SELL

It took 3 different times - including one no call/ no show- to get my tv mounted. I spent hours and hours on the phone trying to arrange it only to be disconnected once and another time, the person didn’t even put the notes in the system. I like my television, but do NOT like and do NOT recommend the Geek Squad. I’d give zero stars if I could. I was never offered any compensation for what I paid, or for the time I wasted waiting on technicians. I have pages of notes with the time I spent and the people I talked to, but I’d just get mad all over again if I reported it all here! Suffice it to say, it was a terrible experience.

The man seem to be under stress, but he did set the 32" tv in my cabinet. $149.99 seems like a lot of money to plug the tv in and hook it up to the Satellite. Maybe I don't understand what I bought. As a senior citizen, maybe I am not swift enough. Thank you If I am wrong, please let me know. I am so disappointed in Best Buy.

Not great... the installers were outside contractors. Not Geek Squad employees. Two men, one of them had never installed a TV before. He mishandled the TV screen, and scraped the paint off the wall when trying to get it on the mounting bracket. Ugh...

So let me just start off my saying what a disaster my first attempt at having my tv mounted and installed to my wall. The first guy that came out had no clue what he was doing and provided myself and my husband with wrong information about the process of returning a defective tv. Needless to say 4 days and who knows how many hours on hold with the “Best Buy team” I was able to get someone new come out and uninstall and reinstall the new tv. Hated this experience!

When my tv was installed I told the technician that the screen had two dents on it. He stated that he was going to document it and that someone would give me a call. I haven’t recieved no call so I called and now im being told the installer said it was fine. That person’s lied. I told him they had two dents and he said it was normal but would document it and to wait for a phone call.

I was very disappointed with the local geek squad. The first appointment I had was 7:30 to 1:00 I got up early and waited until 1:30 and nobody showed up or even called to let me know that nobody was coming and when I checked online it said my appointment was that day. The person was very kind and apologetic even though he kept telling me it wasn't his fault. But since he was the only person I had to talk to he is the one that had to complain to. He rescheduled the appointment for me and the night before the appointment I checked online and my account said I had no appointment and I need to schedule a appointment. I guess my appointment was cancelled and again nobody let me know. So I called the next day and I got a refund and I just used someone else at a lot lower price.

Geek agent mounted my 55" T.V. which I thought was done in a very professional manner.

TV arrived damaged and not installed. 2nd new TV was installed but required another service call to fine tune the mounting of TV. The 2nd attempt left new issues involving optical connection between new TV and the home theatre receiver. #rd service call is scheduled for Jan.12th.

Very unprofessional. We waited over 2 hours for the 2nd tech to show up, The sound bar brackets are not screwed into the wall all the way, so our sound bar hangs down. They left without even setting the TV to optical, so the sound bar didn't work until I had to call customer support * get the tech's phone number.

Your installers drilled into my stone to mount the TV then determined they needed a different mount. Promised to return with bigger mount prior to an event scheduled at my house on 2/26 and I agreed. After contacting the technician and he could not tell me that they would get back to me before 2/26 I hired an outside company to come to mount the TV in my home. Your technician left me between a rock and a hard place, not being able to assure me that he and his partner could return to my home and mount the TV prior to my event. I'm really not happy that I had to pay $300.00 to another company to install a TV purchased at Best Buy.

Techs took 2 trips and still couldn’t install tv in basement. Didn’t have parts asked me to order from CA when my handyman hung it. Waste of money. Would not recommend paying for a service who doesn’t have parts on hand.

Opted for an easy and free service but the Geek Squad drilled a hole in a water pipe in the wall, which resulted in a significant amount of water damage to my walls, insulation and ceilings over two stories. The Geek Squad crew was very nice and professional but this issue is now a massive ordeal due to the property damage. The water incident made it impossible to actually mount the TV so essentially all I received from the professional service was two stories worth of water damage. The insurance has also been nonresponsive which is an issue given the repairs needed and the urgency with which they are required. Very disappointed given how easy this task is.

They looked at a couple of setting and told me it was an outdated cable box. That's what I received for 250.00 dollars

Pathetic experience for the service by bestbuy. After purchase I had to followup multiple times to get update on delivery. Customer service had no clue. When I went back to store, I was told same product not available so buy new product which is more expensive or take open box. I am done going or purchasing anything at bestbuy

They came in and did a decent job, but multiple holes were drilled leaving a couple unnecessary holes.

Two guys showed up to mount the tv on my wall, however, I definitely wasnt satisfied with the end work. My TV was not centered on the wall - I brought this up to them and they basically shrug it off saying the plug is too short and doesnt reach the outlet? That doesnt even make sense, as our house is brand new and the builder had already had an outlet right on the wall where the TV was mounted on. Its only been a month but the TV keeps slanting down and we would have to readjust it. They definitely didnt tighten the screw on the mounts. There are marks on my wall as well. Definitely would never use them again. For the amount we paid, I could've easily done it myself and done a better job.

When placing orders, I know to ask a lot of questions which idea and was highly disappointed, frustrated, and completely upset that our install was not able to be done when I informed the agent when placing the order specifications where my TVs would be placed