Customer Ratings & Reviews

Disappointing bundle purchase . Geed squad declined to mount TV on wall. Used chat to confirm that bundle would all arrive with Geek squad. Mounting device and cable hiding equipment were shipped . Cable Hiding equipment arrived with parts sticking out of both ends of box .

Never received the follow up I was promised for Mac home with Savant remotes

They looked at a couple of setting and told me it was an outdated cable box. That's what I received for 250.00 dollars

They mounted my tv but couldn’t center it because of studs

I don't think the Geek Squad installed my TV. The guy that delivered it installed it but did not set it up. He didn't connect it to the wifi or set up any of the streaming apps like Netflex. He was more interested in a security system !? The last crew that came set up everything including the surround sound.

I was led to believe by sales individual that the tv would be hung and setup programming. . I had to help hang tv and got very little info on setup

Sooo my appt to have an installed was scheduled for 7:00am to 1:00 pm. Sooo by 2 pm when no one showed, I called Geek Squad, who advised me that my appt had been changed to the 12pm to 8pm. Sooo the Geek transfers me to some Special Forces bs to get to the bottom. Well Agent Whomever tells me she can’t help because all the Special Forces do is extended warranties. While on the phone with Agent “hurry up and grow up” the installer calls at 3pm and says, “Sorry bud I’m not going to be able to make it!” Really I figured that out at 1pm! He did confirm the 7-12 appt, so not sure why the Geek guy lied. Anyways the left hand still doesn’t know what the right hand is doing in case you’re keeping score!

Pathetic experience for the service by bestbuy. After purchase I had to followup multiple times to get update on delivery. Customer service had no clue. When I went back to store, I was told same product not available so buy new product which is more expensive or take open box. I am done going or purchasing anything at bestbuy

Happy with the install. However the lead tech was unruly. I really felt bad for his helper. After a two hour install, I was just waiting for him to leave so I did not have to hear his brash condescending way of communication. That said the job was completed correctly and happy with my purchase.

We had Geek Squad members come to our home to mount our TV only to tell us that they were unable to do the job as we wanted the TV to be mounted above a fireplace and it required additional materials. The salesperson we spoke to at Best Buy had told us this wouldn't be an issue, but it was. We made a follow up appointment that we were assured would be Geek Squad again, but it ended up being a third party service. The person from the third party was a somewhat new employee and did not have expertise in mounting TVs - he first placed the mount upside down and then had the TV mounted on a tilt. Overall this has been a VERY frustrating experience and we have wasted three days and countless hours on the phone to try and mount a single TV.

The man who came to install the tv was courteous and handled the installation fine. When he left he failed to close the gate behind him. our dog got out and I had to chase her down to get her back into the yard. That was not acceptable.

I paid $250 for mounting on “special surfaces” anticipating my thick drywall may be considered that. When Geek Squad arrived, they said drywall is think so I needed to pay an additional $150 or they would not install. After paying 4K for the TV and waiting a week, I paid thinking I could fight later. Best Buy customer could care less. Will utilize my gift cards for the credit card purchase but will never shop at Best Buy again.

When placing orders, I know to ask a lot of questions which idea and was highly disappointed, frustrated, and completely upset that our install was not able to be done when I informed the agent when placing the order specifications where my TVs would be placed

Due to Covid-19 technician only did contactless delivery...no installation

They showed up two hours past the time window that I was given for them to come. They showed up without mounting equipment for my television and sound bar, and when I questioned it, they were going outside to call a manager, but instead of left and never came back in.

They just delivered the item, did not set up the item for me

Didn't get the voice control working. Or the button with the 3 color dots.

They did a good job other thank it was not centered as requested.

Let’s start by the fact that I physically went to the store to pick everything I needed for the wall mount. The day they arrived they didn’t the right tools to mount my tv so they had come a different day. You have to go through the entire scheduling process again. The second time they came in they didn’t have the correct cables and they were too short and they were rushing. They did such a crappy job and let all the cables just laying out there which defeated the purpose of getting the tv mounted. On top of that They set it up crooked and rushed and left. Please please please do not get anything installed through the geek squad. They are unprofessional and most likely won’t post my review.

Overall, the service was good , my tv is just slightly crooked!