Customer Ratings & Reviews

Overall, the service was good , my tv is just slightly crooked!

they did a good job setting up the TV quickly, but they never connected Xfinity box, only Wifi and it's still not working, they just said that's easy to do and they left. I would like them to come back and set up all connections and don't leave before making sure its all functional

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Less than stellar, technician did not get appointment setup correctly at all and I had to go into the store. Technician that came to my home had nothing to mount my soundbar so luckily I still had the original hardware and threatened to charge me if he had to provide it. I would think with this large if an install price the brackets and hardware would have been provided.

RECEIVER WASN'T CHECKED PROPERLY FOR RECEIVING SPECTRUM SIGNAL.

Not happy so far! Bought tv first week in June, promised to deliver and install June 19. On that date we were told tv didn’t come in yet and now they won’t deliver and install until July 9. Long time to wait.

We had a third party installer first come out and it was a disaster. After another Geek Squad member came out and didn’t finish the work, I went to the Brentwood TN store and finally got the right mount and soundbar mount. Finally, at the 4th or 5th trip, they finally finished the job right. The last two guys said the tv was hung so poorly, they were surprised the tv hadn’t fallen. This was a disaster.

The guys were very nice. Didn’t notice till they left that the mount or tv is not centered.

First time very helpful but This time not so much. These employees were worse than a married couple

Pretty east review. The installers are fantastic...everything else sucks and the communication is terrible. Geek Squad customer service is a joke and what they tell you isn't what you get. But besides that it was just great!

My initial 2 calls were a joke...I couldn't understand the person trying to take my order and they couldn't understand me. No disrespect intended, but HOW are you supposed to conduct business with people that can't speak clear English, or can't understand English??? We have spent thousands with Best Buy just in the few months. We expect NOT to have to speak with 5 Customer Service people before our order was completed correctly. We went from an install date of June 29, to July 7 in the 5 hours it took today to get our order straight and correct. Our relationship with BB & Geek Squad is now strained and may remain that way.

I made the mistake of utilizing their services to setup my Sony 900e TV. They couldn't get out of there quick enough. It was very clear that they had no interest in answering questions or giving an education on how to operate all the functionality of the TV. I won't use them again.

I purchased a TV online and included the mounting service. When Best Buy showed up to do the installation they saw that it was on a wall with stone veneer instead of a normal wall. Apparently they have a different team to do installations on stone so we had to reschedule and there was an additional up charge. They said they'd take the TV back and reschedule with the other team for me. That didn't happen and it turned into a whole mess because the TV got lost in their system. Eventually I had to pick up the TV from Best Buy myself and I ended up finding a local installer to put the TV up for me for half the price.

Did a good job. I can’t complain except he was a little sloppy.

T v does not work with the remote can’t turn off or on

Tv not level and wires weren’t hid behind the wall

Geek Squad was a no-show on our scheduled appointment day and I couldn’t get through to anyone- the delivery company, Geek Squad, no one. Was disconnected multiple times from hold and was maddeningly shuffled around. Ended up having to go in to the store (during Covid so I was really trying to avoid this) and was basically told, “oops. We can get there in two weeks. Our bad.” Now the customer rep at the store was super super kind and apologetic and cool, but he is from Best Buy- not the Geek Squad. I had to pick up my tv (80 pounds), have a friend come over and help me carry it inside, and hire someone through a local handyman listserve to install it. I would buy from BestBuy directly again, but will never again use their online service or Geek Squad. I couldn’t have been less respected (while I proudly was never a Karen) or have had my time less regarded.

The best buy crew came in and mounted the TV in about 15 minutes. I felt like the expense was high.

Can't really rate Geek Squad when Best Buy sent a third party installer.

Crew arrived and told my wife that I had to have an electrician install a media box. The crew left and I arrived with no tv installed. It was critical to have this tv installed for the events taking place this weekend. Drill a hole in the center and and at the bottom of the wall . Put the bracket on the wall plug the tv into outlet. I provided the echo get wall management kit which takes 5 minutes. Very disappointed in Best Buy and will be returning the tv