Customer Ratings & Reviews

Can't really rate Geek Squad when Best Buy sent a third party installer.

I should have wrote review much sooner but didn’t know it was an option for geek squad. Was told the high price was because of larger tv so 2 ppl come to install. 1 man came so I helped him from the moment he arrived until he left. Mad several holes in wall before he got it right. Wish I would have let my husband do it like he wanted to . I also had to ask him to set the tv up which was part of the service. He turned the tv on and put internet password in. As I am technically challenged I waited for hubby to get home before I messed with it. I almost forgot the dude hung on the tv with his weight to make sure it wasn’t going anywhere. I would never hire geek squad again.

The agents mounted tv but did not raise it even over my existing 300 Bose soundbar, The 900 soundbar I won’t be able to see a few inches of bottom of screen. I asked for them to raise the tv. I was told I didn’t want more holes in my wall. I replied I’m old and don’t give a dam about those holes, (maybe 2 3/8” holes BEHIND the tv 2of the holes could be reused.) They were too busy watching 2 new. reviews of Evengers and paid me NO attention, then left. I want the tv raised a couple of inches so the banner across the bottom during a sporting event can be seen. Horrible service. What must I do to have this done?

Years later, I was cleaning the TV and found that it still had the plastic on the bevel and all around it. Even still had the plastic on the front screen you pay for this type of service. I bought the TV from Best Buy. I bought two TVs from Best Buy in the last two years only to see them after I bought them at half the price.

The service was scheduled over a week out and TV had to come from another store. The cost to mount a TV is excessive. It was well over $200 for just the service and the installer was only here 20 minutes. The only reason I'm giving 2 stars is because the guy was nice.

This did not go well. Three different times an installer did not show up for a scheduled appointment. At all. No call, no explanation, no nothing. Customer service phone support was of no help even after all the hours wasted on hold trying to get through. I finally had to go into the store and talk to a manager to get this straightened out. Turns out the installers not showing up were third party installers. Once I was scheduled with an actual Geek Squad installer it was fine. He came when he said he would and got the tv mounted for us. Super nice guy. Lesson learned: when you schedule your install make sure your installer is not some random third party installer.

This install was horrible from the contractor. I prefer Geek squad instead of an outside contractor. I have wires behind the TV coming apart. I need Geek Squad to come and redo this install ASAP.

The agents were late to make delivery of the TV. They could not get my Bose system to work properly. They came out three different times and could not figure it out. My daughter recommended a optical cable initially and they said it would not help. Finally she brought me a optical cord and the Bose system was in operation.

The team that came to install it did not have any clue. I had to get involve so that the work was done correctly. They did have the right tools to do the work.

The installers were quick and braved bad weather to get my TV installed, but they hung it crooked. Blamed it on the stone for my fireplace not being level. I put two different levels on it and it is not level.

We have used the Geek squad previously and have had a great experience . This was the total opposite . They were rude and said ensuring the tv was “ connected” to WiFi and cable was not their job . Then what is the “ geek squad “ job ?? A handyman can put up the tv mount . They were rude, did not listen or give an overview of tv functionality . Horrible experience - one star for the mount of tv -“ technicians “ 0 stars. I sent a detailed review to be contacted and Best Buy never followed up .

Happy with mount. It took Geek squad a while to figure out what they were doing.

The TotalTech coverage. Ordered 2 TV's and 2 TV Brackets for install. The team came stating they only planned for one, were rushed and frankly a bit intimidating. Really expected a better experience.

installation was basically a disaster. Multiple failed attempts with different crews including a 3rd party vendor then multiple Geek squad installers. They also made me take multiple trips to actual store after each error to bring back tv mounts that were they couldn't properly install, instead of returning it themselves. I've been waiting for compensation for over a month and nobody has followed through as they promised. Please call me at 704-699-2557 to resolve this.

Installer was polite but there were issues--that is the reason for three stars.

After waiting for a month for TV mounting, the technician told me he could only deliver the item and could not install it because they had not charged me the correct amount for installation. He would not take my credit card to pay for the extra charges. Installation had to be cancelled because of errors on Best Buy's part. Very disappointed as I had waited over a month. He could not give me a new date for future installation. It seems that the technicians, the scheduling department and the sales department do not communicate well with each other.

I had the worst experience with this. They canceled on me three times in a row. They finally came almost 2 weeks later they put my TV in crooked I called back. It took them another week or two to come back while at that time they canceled on me two more times. They also told me they were going to compensate me for all of this mayhem that they were doing for them to turn around and not help me at all. They put holes in my wall that I have to repair now, it’s such a disaster

They mounted the Tv and that’s all. They were fast

Did fine but they did leave a couple exposed holes in the wall

The agent mounted my tv but damaged the wall and a cabinet under my tv. I have been unable to get the matter resolved with Best Buy despite numerous attempts.