Customer Ratings & Reviews

The agent mounted my tv but damaged the wall and a cabinet under my tv. I have been unable to get the matter resolved with Best Buy despite numerous attempts.

He was ok could consealed wires better and improve the wires

This has been the absolute worse service I have encountered. I bought tv and sound bar on 12/4. Per the store it was going to be installed by sub contractors on 12/23. After taking half a day off work on12/23 I was told that Best Buy “lost” my TV. Installation was rescheduled for 12/28. Installers came to house and said that they would not hold tv up for me to see where I wanted it installed. So, after almost a month of not having my tv installed, Best Buy said that next available appointment was 1/18/21. Hopefully 3rd times a charm. Spoke to geek squad and they told me to speak to store manager for quicker installation. Store manager said he could not do that. Seems like a disconnect between Best Buy and geek squad.

While booking this option, The Geek SQUAD team committed points were NOT accepted by the team came to my home. They completely denied to perform what they committed to me and they were very hurry to leave my home ie., with in few mins.... I paid close to $275 and they are NOT ready to spend 10 mins to switch on the TV... Please ask them in written... Very Very....BAD experience , I would recommend to hire from out side....

When in went into Best Buy sep 14 I told the sales associate I needed my internet set up and ran through the tv and found system . He said no problem . Geek squad would do it all . I waited til sep 24 for geek squad The agents came and refused to do it . They said internet or Setup . They used my phone to setup in 10 minutes and then left . Leaving all the equipment unboxed . I made multiple e calls to get another appointment . They said management would follow up . Next person came said they didn’t know how to do ceiling mount . I talked to customer service again. . No one ever came , no one followed up . I returned equipment

My TV couldn’t be mounted because it was damaged. All they did was put the TV on stands and plug in the sound bar: something I could’ve totally done on my own had I known the TV was damaged. But they still charged me $100 bucks for it calling it a “set-up,” but it’s not like they had to set-up or program the tv or sound bar or anything! They just had to plug things in. I understand paying something for having them make the trip, but $100?!? I guess I’m lucky I initially had a discount because they wouldn’t charged over twice that amount!

We have had nothing but issues with this set up and the problem has not been solved. There has been 2 different techs sent to resolve and there is always a different equipment issue due to poor salesmanship not knowing which products work together the tv still is not working properly

Good price. Good crew. Made helpful recommendations to personalize for our TV and home.

The agent did his work tv does not power on 4 days after install and Geek Squad would not help

At first I thought they did a good job even though they didn't bring cable channels as I requested now I'm noticing the TV droops forward and camt be adjusted fortunately it droops at a good angle but would be nice to be able to adjust.

I have paid and scheduled TV mount service. No one showed up on service day with a 12 hour window. Called and assured by customer service representative that someone will reach out in a day to reschedule the appointment. No call yet. No updates no updated schedule. Did I just scammed by Geeek Squad by taking my money and running away without giving the required service?

They sent one installer instead of two. My TV was mounted on the wall. I had to help him take down old one and hang new one. I had a cable box ,blu-ray player , and vcr hooked up . They all worked. The first thing he did was pull all wires off and put them in pile. He said I had to many wires. He hooked up the vcr with one coaxial cable. He left without showing how everything worked. The vcr did not work. I bought an adapter to get the vcr to work for $50. I am still trying to learn how the soundbar and tv work. I should have installed it myself and saved money and had less grief.

Geek Squad advertises that they will run the wires inside of the wall. However they do not mention until your installation begins that TV cables and AppleTV cables and etc are not "in wall rated" so they can't run them in the wall for you. I would only recommend if you are willing to run the wires in-wall yourself or don't mind the wires showing.

The installers were very rude and didn’t want to make things logical. They were being very selfish and even wanted to take my tv back. I had to beg them to take the tv out of the box and then they were able to fix my tv. They pretended to call a manager but not knowing that I would see the Home Screen of the phone and no one was called.

Geek Squad employees should stop putting Verizon mini boxes behind flat TVs mounted on the wall. They are the experts. I say this because when there is a problem with the Verizon box or TV the repair person can't get to the box or tv without taking the TV off the wall.

I was scheduled to have my TV mounted on the 7th of September. The Geek Squad never showed up. I called and no one could give me an explanation. Instead they placed me at the end of the scheduled which turned out to be September 22nd. After that long wait of having my TV waiting to be mounted the men came and couldn't mount it. We had to do it ourself!!!! It's a very helpless feeling when you can't get the help you need with the Geek Squad! Calling in to the automated system was a nightmare. Sad because Best Buy is the only electronic store in the city so you are at their mercy when it comes to buying Large screen TV's and having them mounted.

Install did not set up all the items on the TV = Google or the

My 1st install was no show. We waited 9 hrs to be notified they weren't coming. The 2nd install appt they couldn't complete because I was sold the wrong mount. The 3rd install appt is today 2/16 and I'm being told I have to pay an additional $130 because it is being mounted over a mantel. Best Buy was made aware of where the TV was being mounted when I purchased so I don't understand why now after 2 failed attempts to install I am being charged $130.

Have always had great luck with the geek squad but after this I probably won’t use them anymore. I now get to have a painter come out and patch holes in my wall from where they had to move it; after it was mounted 1/2 a foot off center. I hope you have the time to wait around for multiple appointments.

Everything went fine, de-install/install. Agents were professional and worked together well. After they left, I realized that my external sound system worked fine with cable but not with the "smart" functions from the new TV. Sound from the "smart" functions would only play from the TV's internal speakers. Not happy.