Customer Ratings & Reviews

I was scheduled to have my TV mounted on the 7th of September. The Geek Squad never showed up. I called and no one could give me an explanation. Instead they placed me at the end of the scheduled which turned out to be September 22nd. After that long wait of having my TV waiting to be mounted the men came and couldn't mount it. We had to do it ourself!!!! It's a very helpless feeling when you can't get the help you need with the Geek Squad! Calling in to the automated system was a nightmare. Sad because Best Buy is the only electronic store in the city so you are at their mercy when it comes to buying Large screen TV's and having them mounted.

Install did not set up all the items on the TV = Google or the

Have always had great luck with the geek squad but after this I probably won’t use them anymore. I now get to have a painter come out and patch holes in my wall from where they had to move it; after it was mounted 1/2 a foot off center. I hope you have the time to wait around for multiple appointments.

Everything went fine, de-install/install. Agents were professional and worked together well. After they left, I realized that my external sound system worked fine with cable but not with the "smart" functions from the new TV. Sound from the "smart" functions would only play from the TV's internal speakers. Not happy.

The geek squad guys that installed my replacement TV did rushed on installing the TV they didn't bother to level the TV nor put it in the center; after the installation they didn't even sanitized the place as a precaution for COVID-19. And the worst thing they refused to give me the new remote control and TV stand that came with the new TV replacement, and insisted me to just keep the one from the defective TV, now i'm in dilemma that in the future the remote will not work properly as they didn't come as partner of the new TV, it had some issue in the old TV that it's kind lagging. The TV stand I don't know if it's exact fit as TV was wall mounted.

3rd party vendor mounted tv only could not mount our soundbar so I have to return mount for soundbar. Did not get much direction on the system. Big sale was voice remote 3rd party said they don’t do that on installation.

So bad! TV Mounting too high! I asked the technician to come back to adjust. But Bestbuy asked me to pay another $250. Very bad experience!

The Open box TV came broken. It was working in the shop few days back, but by the time of installation it is broken, either on the way or when its stored.

I am not much satisfied they are very hurry for next job .

they canceled appointment without even calling and the waiting time was from 7am to 7pm and when i called at 630pm they said they had already cancelled my appointment (yet never called me) so i stayed in the house waiting all day for 12 hrs for a no show. the. they rescheduled for 2 days later, and you won’t believe it! but they canceled appointment AGAIN without contacting me!!

I had to leave my job to come for the installment but the guy did a good job .

Bad attitude s and don’t turn your back Couse they will just put your T v, w o asking you.

The tech left "pilot holes" the whole reason i paid for this was because i didnt want extra holes that weren't necessary. Still waiting on how they're going to fix this. Dont get this. The only reason they get a star is because my tv is hung.

The agents mounted the mount and offered to come back to install the actual tv since the tv I had order didn’t arrive on time. However, once the tv arrived I wasn’t able to reach them so I had to finish the job. Wouldn’t recommend using this service.

The installer didn’t seem to know what he was doing, he tried to tell us because we bought a Samsung Frame TV, it could not be centered on the wall then when he connected the Samsung soundbar he used the wires and insisted they were needed, the soundbar is wireless and when we installed and mounted our other TV we needed no wires. He was rude and condescending, he had no extra supplies with him as he told us”I squally have screws with me but it’s the end of the day and I ran out” Really poor service for the high price.

They out sourced my appointment to a 3rd party. The day of my appointment, the technician texted and asked the size of my television. He stated he would be there, as I was the last appointment. I waited all day. About 6:30pm, I texted and asked was he still coming. He called and stated no, because it was a two person job. He knew this from the conversation earlier in the day. I let that go. He promised that he was speak to his supervisor and I would be first the next day. Never heard from him again, after several calls/texts. I went to and called Best Buy several times. Spoke with several people. After getting the run around for over a week, some one came. I continued to call and got a full refund. I will never pay for greek squad again.

I ordered a premium 85" TV with mounting and installation included. I purchased the wall mount and and in wall cable box as I have prior purchases. Installation team was almost 2 hours after the set window and did not know how to install an in wall cable concealer. I refused delivery and have now been on hold for 45 minutes after first being disconnected by the phone agent.

4 months after buying a $25,000 tv ($35,000 with accessories and installation) and not this tv, our high end tv died. Best buy response was - not our problem - deal with the manufacturer directly. This is a dangerous precedent for a retailer to set. We buy from retailers who sell across mutliple suppliers so we only have to deal w/ 1 company. Best Buy’s actions encourage all of us to go direct to the manufacturer.

The third party for Best Buy did NOT install my TV correctly. They mounted it too high. The tech recommended a higher height than the wall mount bracket company did and changed where I had installed the brackets as per the mount. Did not secure power cable to the back of the TV as per manufacturer's instructions. I have to rehire someone install it completely and correctly. Best buy gave me a partial refund but did not even ask to have a return visit to make it right. Will never use them again and will make purchases elsewhere as they do not stand behind their service!

Confusion from the best buy scheduling department.