Customer Ratings & Reviews

The Open box TV came broken. It was working in the shop few days back, but by the time of installation it is broken, either on the way or when its stored.

I was very impressed with the technician who reinstalled my tv and installed my sound bar but I have a billing issue that has never been resolved. My billing was not correct and I have not been able to straighten it out. I was working with Josh, but he has not responded

Tried to schedule in store and staff said to do it online. Booked online, checked to confirm reservation and it was no longer scheduled. They couldn't schedule installation within my timeframe so I cancelled the request. Three months later they charged me for the installation. Which is probably why you are asking me to review the service. Requested the charge to be removed and 3 weeks later it's still on my credit card. NEVER AGAIN!

So bad! TV Mounting too high! I asked the technician to come back to adjust. But Bestbuy asked me to pay another $250. Very bad experience!

They were great and efficient but were constantly trying to up sell while they were there.

my service with geek squad worked out good, there were no issues

The agents sent to my house did not complete the install. I had to go back to Best Buy twice and wait an additional week for the installation was complete!!

Wanted a 70’’ tv. Salesman Hayden talked me into a 65’’. When it was delivered, Hayden had written the order for a 55’’ tv which is what was delivered to me. Not real happy. Now, I’m stuck with a 55’’ tv and still have to buy a 70’’ which I wanted to begin with.. ..if there was a decent place, I would buy a 70’’ somewhere else. I am very very unhappy. Also these surveys don’t mean anything. This is the second one I’ve written and no one has contacted me so what’s the point?

So disappointed with the service. Paid $ 200 for them to hook & setup up my tv with all the acessories and they left me with only the tv setup. Send only 1 guy for a 65 inch tv and I ad to help him mount it. I had to help him . He told me he did not had the time to hook up the wee or Bose speakers, it was my problem. He did not have the time to do it cause of too many orders and he was the only guy on the job. Gosh, what a way to blow $ 200 for less than 30 minutes work, so disappointed

Poor customer service. Kept stringing my family along waiting for delivery the entire day (was supposed to be 8am to 12pm). On the last of 4 calls to see when they would come, they said the delivery was cancelled and we would have to reschedule. I went to the store and cancelled the order. All they needed to do was be upfront and tell me or my family " Hey we cant make it today can we reschedule" instead they kept saying in an hour , in an hour...

Third party installers. Unmarked car. No identification. Unprepared with only bare minimum tools. Broke off end of hdmi cable which was buried in the wall. No placement. No remorse. Lucky I had a spare hdmi cable to connect tv. No solution except to have an exposed wire. Now after paying $300 dollar I as the consumer will have to pay to take the tv down, open the wall and remedy the debacle. What do I get, geek squad call center out of the country. All I ask for is a full immediate refund. Instead it has to go to this department and that department. Well Best Buy and Geek squad never again. There are many options available to consumers with higher standards of practice.

should have been a free service with price paid for tv! They did a good job though.

Service was terrible here at the Southport location. Paid for installation. Left cords hanging. Complained they came back and advised me to get someone more professional to install because we really do not do that. When I was in Avon and I had my tv installed it was great and I didn’t have to say anything about the cords. I paid for a full installation and I was not satisfied at all with this location.

They installed my tv. Hooked it up to all my devices. Super sevice. Great guys. They even moved the old tv into a bedroom and hooked it up there also. We love the Geek Squad service.

Would have liked the shelf under the TV to have been centered.

Terrible service. Geek squad kept changing when they would be there and ultimately didn’t even show up during the window. The technicians also didn’t bring the proper equipment so I ended up having to buy additional cords in order to hide wires. Called Best Buy 3 TIMES about a refund and they kept saying they’d process the refund and call me back and never have! Never using Geek Squad or delivery/installation services again! Horrible.

Omg idk. There's a lot of holes in the wall. Idk. Does geel squad repair it.

Not great for $300. Crooked. Power strips filed loosely behind TV on top of mount.

The clowns that showed up were barely able to hang my tv on the wall. It’s crooked of course and they did not do anything with the cords. Some Bozo the Clown independent contractors for Best Buy. I will never let anyone that is not a Best Buy Employee into my house, again. I made a complaint, got a call, and nothing ever happened. TV still crooked. So my experience with this plan has not been good and I can’t recommend it to anyone.

No one showed up or called the date the installation was scheduled. When we went into Best Buy to find out what happened we were told by store manager to go and call Geek Squad ourselves. There was nothing the store could do even though they took my order and Geek Squad was standing next to them. When we called Geek Squad they said they could not help but to schedule the install for another 10 days out, which was not acceptable. They said to go back to store. Back at store, manager said too bad. That's all we can do. We cancelled it. No one apologized or offered to accommodate for the mistake. Worst customer service I have ever received at Best Buy and very disappointing.