Customer Ratings & Reviews

No one showed up or called the date the installation was scheduled. When we went into Best Buy to find out what happened we were told by store manager to go and call Geek Squad ourselves. There was nothing the store could do even though they took my order and Geek Squad was standing next to them. When we called Geek Squad they said they could not help but to schedule the install for another 10 days out, which was not acceptable. They said to go back to store. Back at store, manager said too bad. That's all we can do. We cancelled it. No one apologized or offered to accommodate for the mistake. Worst customer service I have ever received at Best Buy and very disappointing.

Ended up doing my own install. Nice that this service is offered.

From the minute the tech stepped through the door there was attitutude. Fortunately for me I had to leave & go to work but unfortunately for my boyfriend he had to stay & deal with the attitude. We purchased an install and hook up but apparently you need to very, very specific what you want hooked up. They will not take your cable from one side of the room and place on another wall without an additional charge (we had to move the wiring) and then we were told they do not hook up Comcast wiring for internet. They did mount the bracket competently but truthfully I would have been better watching u tube & doing it ourselves than dealing with this surly combative tech. Probably a great service with another tech but we weren’t so lucky.

Not satisfied, and kind of disappointed. Tech was needing additional help from co-worker in the area. Luckily, they were close by. Also, 1st tech, didn’t ask how high to place the TV mount.

lazy and unprofessional technician....i paid to mount the tv on wall. after wasted my time and money, as i am typing this message the tv was place on the floor while their technician check it as completed. i called customer service to report this situation, I was held for about 1:30mins without solution. very POOR customer service. after i spent the ridiculous amount, nobody call me till now. i can NEVER try this again, never!

The service was not existent, as Best Buy was not able to deliver the TV which was ordered and the reason why we signed up for this. After waiting several weeks for the TV unsuccessfully we canceled the TV order and the subscription. They were not able to refund full subscription price. Promised to send voucher for the price differential, never happened. Maybe they can do a good job but if something goes wrong absolutely unable to help. The technician who called us was super friendly, not his fault obviously.

Had to have the installers level it, they were going to leave it slightly slanted. Also, the new mount they told me I needed to buy wasn't as good as the previous one. The guys were very nice, polite and accommodating.

TV mounting, didn’t go well, somehow the sound bar is blocking the signal of the television remotes. Hopefully you guys can come over and remount it again.

The agent came in with his shoes on even before i realize he is on my carpet in the bedroom... during the time of pandemic i dont think any customer would appreciate such an incident. They should either remove their shoe or cover it up.. Sorry, but we are not happy for that

Waited weeks to have my New Lg C2 77" installed by best buy a day after the best World cup ever. I wasn't even able to watch the game on the New tv. However they installed the TV way too close to the floor and left way too much space above. The TV should have been mounted higher. Called geek Squad waited 15 mins spoke to someone who said hold 5 mins they will look into compensation and reschedule another appointment for another TV also then the phone hung up.

All of the install guys have bee great EXCEPT For this guy. He was terrible. Made holes in my wall and also charged me $100 to move the soundbar that was installed previously. This one needed moving because of larger tv. He didn't follow instructions and was kind of rude too.

Knowledgeable and competent. About two hours late.

Scheduled appointment that Best Buy made and after making arrangements canceled to reschedule another day the day before the appointment

Never had this poor / disappointing experience before (Sony TV / Bose Soundbar): Best Buy either cancelled or did not show up for 10 deliveries and installations. Extensive Customer Service run arounds including their having me call their installation subcontractors. After delivery and installation, Best Buy came out and tried 4 times to set up TV / Soundbar - only last Geek Squad member who was very professional was able to accomplish set up.

The two men were fabulous, but disagreed often on the process. They did not have the part I needed to install my soundbar to the TV. They suggested for me to buy a new soundbar. The cheapest one on their truck was $699. I declined.

The guys that came to mount my TV were great! When they got here they asked where the bracket was? I told them GEEK Squad said they would have t. Asked twice because it seemed wrong. She assured me it was taken care of. Tech’s actually drove 20 miles back to Best Buy and got a bracket I bought online while they were here. They finished the job and were great. In store services, not so much.

was disappointed they sent a subcontractor rather than a Geek Squad employee.

I did NOT get the Geek Squad!!!! I got a 3rd party crew!!! They were suppose to mount a tv that I brought Fromm Illinois that had zero issues but when these guys installed it wouldn’t turn on. Neither guy knew what to do or check and the one didn’t seem to even care!!! Entered my house without shoe coverings and tracked their dirty shoes through my house!! I paid to have my tv mounted……now I will need to purchase a new tv which comes with free installation. I feel that I am owed a refund!!!!!!

Services were the worse experience I have ever paid for. They changed my delivery 3 times and when they finally kept my scheduled delivery they couldn't even find my address and gave me an attitude like it was my fault. They didn't connect anything unasked for and to top it off they messed with my internet and did something to it so it wasn't working. I had to get a technician out to fix it which costed me money to fix. First and last time I use bestbuy services.......

Quite poor experience. Delivered a broken TV, installed a broken TV. A broken TV is still on my wall waiting for BestBuy to "find" another TV. I bought am 85" Samsung 4k TV and would have expected more from you and from Samsung. I've submitted a survey to you asking you to call me to resolve but all you've done is send me more emails about reviewing my experience? To perhaps state the obvious, I had considered ordering this product to be shipped to me but didn't want to risk be shipped something that arrived broken. Given this experience, there's no reason for me to walk into a BestBuy again.