Customer Ratings & Reviews

We’re unable to install due to tile on the wall. We informed the scheduler that there was tile on the wall, but apparently this was not communicated. Very inconvenient. Installers were ver polite and appropriate. Not their fault.

Quite poor experience. Delivered a broken TV, installed a broken TV. A broken TV is still on my wall waiting for BestBuy to "find" another TV. I bought am 85" Samsung 4k TV and would have expected more from you and from Samsung. I've submitted a survey to you asking you to call me to resolve but all you've done is send me more emails about reviewing my experience? To perhaps state the obvious, I had considered ordering this product to be shipped to me but didn't want to risk be shipped something that arrived broken. Given this experience, there's no reason for me to walk into a BestBuy again.

I never had the Geek Squad come to my house to install this TV because my first appointment was cancelled, I re-scheduled with the call center, found out the next day my appointment was not scheduled, then rescheduled and my appointment was cancelled again. I will never buy anything from Best Buy again. Unfortunately, these reviews should go to the call center and not the Geek Squad as they are the ones that are completely incompetent.

I haven't had the service yet. But when I purchased the tv and installation for $249 I thought I was done. WRONG!!!! I get a call stating that they made a mistake and I had to pay another $140.

I am writing this review as a negative, due to the greek squad service person damage my TV and I was never called by the claim people tried to call they never responded. Called the supervisor of Ellis who did it and never keep his promise to take care of it. I had to buy another one. The service person was very bad. I have been when geek squad for years and this has never happened before until he showed up. That is why I gave a one star. Others has been great.

Made a mistake and I now have 4 holes in the wall.

Had problems within a week - called and got an attitude from service provider. Not customer service friendly. Have gone with another company. Can not recommend Geek Squad.

I thought the mount would have more range of movement than it does. Works well enough

TERRIBLE. After waiting all day for the Geek Squad to come, they canceled at the last minute -- for no good reason. Then it took many calls and several wasted hours only to be told the next available appointment was 2+ weeks away. I used Task Rabbit instead. A quarter of the price and on time. WILL NEVER USE THE GEEK SQUAD AGAIN.

Geek Squad showed up without a TV mount. The guys who showed up were knowledgeable but we're not prepared to do what they were hired to do. It's hard to mount a TV without a mount. Install cost was refunded.

TV as mounted to wall as state slightly off centered

I do NOT recommend this service, it is absolutely not worth the money paid

Geek Squad dismounted old 55" Sony TV, removed mount and reinstalled on new 65" LG TV and remounted it on wall bracket. HDM1 cable and RG Antenna cables were reconnected; Verizon Remote was then reprogramed for LG TV. No smart TV features were enabled or explained.

Had two TV's to be mounted and one was a total failure as they couldn't find the wires in the wall and I was able to find them easily after they left. The other TV for this review they got mounted but missed the center of the wall so had to move it over leaving unpatched holes in my wall that they just left behind the TV like it was ok. Spent hours on text and phone with support two different times to try to get refund and damage repair and was told I would be contacted in 48 hours. Guess what, not a peep back from Best Buy or any refund in over 3 weeks now. Will never use Geed Squad again.

I set up the appointment to mount my TV a week early and on installation day, I had everything ready and wait for service person, but the service person did not show up. After time frame passed half hour, I got an email asking me to response in half hour, I didn’t check email until after half. Anyway, the service person didn’t come and asked me to reschedule. I had to cancel my appointment for the service.

Terrible service, would give negative star if available. We paid for the mounting and installation of 3 new tv’s and mounts from Best Buy. The Geeks only mounted 2 and didn’t “install” any of them (none were connected to the cable). Obviously, we won’t use them again! We paid another company to complete installation and mount third tv. No problems with that company. Complete installation was excellent!

I am completely satisfied with my decision, Thanks Once Again Sincerely Murl Williams.

I had an appointment with a window of 7A-7P which is ridiculous. The installer never called or showed. Supposed to get a 1 hour call before arrival,never happened! I called several times and was told that he was on his way and never showed! I’m a total tech member and have been for 4 years and this has happened twice! Had to wait til next day and the installer was there when he said he would be and did a great job but that does not excuse my original appoint which I sat around my house all day waiting! Won’t happen again!

The agents had to substitute a mount for the one I had bought. They charged me for the new mount telling me I would automatically receive a refund for the original. But the refund never came.

They said they could not wall my tv, they said my setups where no 16 inch centers , I bought a stud sensor and had my son Jin law check them and said it shows 16 inch centers.