Customer Ratings & Reviews

Geek Squad charged me 199.95 to remove the old TV and install the new TV. The wall brackets were already in place. , They were here for approximately 45 minutes. Before they left I asked if everything was in working order. They said yes. After they left I found out that it was not the case, I looked on the website and did not see any fee for $199.95. I feel I was extremely overcharged since they were here for approximately 45 minutes and did not have everything in working order. NEVER AGAIN>

It was mounted and good but has since stopped working

The install person brought a damaged TV and therefore didn't install. I had to go and swap the TV and install myself. I was told they would refund the $250 install fee, however, after 6 calls and over 2 hours on the phone with Best Buy customer service, still NO refund. Very Disappointed in Best Buy and this experience. I will have to do a disputed charge with credit card company.

You sent a contract geek squad person, not an employee of best buy who set up 2 tvs and sound bar improperly in following ways. TVs did not operate when he left, told me to just follow the prompts. One tv was mounted so that the mounting bracket covered the cable outlet.... REALLY! If that wasnt bad enough it took over a week, 2 additional trips to the store in Hyannis ma and over 2 hours on hold to get attention and someone to come back out. to fix. Had purchased your full service geek squad package but I have returned that and will NEVER utilize your services again. Too bad because we have bough quite a lot with you over the years.

The agents did a great job except the tv is crooked by about 1".

Still waiting for tech to finish the job. It's not done yet.

The installers were on time and very courteous. However, my new TV was not set up properly to use my external speakers for both my Xfinity channels and my LG channels. Calling customer service was a waste of time. They place you on hold until the line goes dead.

They provided me a date approximately a month out. I waited for my date to arrive. Two days before my appointment, I was notified to call a reschedule my appointment. When I did so, they attempted to provide me with another date almost a month away. I asked to talk to a supervisor, the representative stated that there were no supervisors available. They took my number for a return call. I have yet to receive that call. I canceled my appointment, took back all my items and canceled my insurance. I will never deal with them again

I canceled my install appt. on the same day. It’s been almost 4 days, and I still have not received my tv that I purchased and have been unable to re-schedule my tv installation and mounting appointment. I’ve made numerous calls to Total Tech Support’s Geek Squad number and Best Buy’s customer support, all to no avail. This has been an extremely frustrating experience. All I want is my tv delivered and my tv installation and mounting service that I paid for, to be completed. What is going on???

Bestbuy hired a third party company named "installs" to mount a tv for our company. Gentleman delivered the tv, said he needed a part to mount the tv, and then promptly left and never returned with zero communication. He then marked the mounting as "completed" in our purchase history. Needless to say, we attempted to refund the mounting charge, and 3 hours later, after 8 different reps, we still have not received a refund. I even offered store credit as an option, because we spend literally multiple six figure amounts with best buy per year. So now we're going to chargeback this order for an incomplete service, and i'm leaving this review for your customer service team. I spent 3 hours of my time contacting you to resolve this in a kind manner, you can now contact us.

Great service, TV looks nice over my fireplace. Would recommend to anyone

The installer broke my former TV and I thought I would get a price adjustment or something. So far nothing. All of my prior installation services were excellent.

Would love to review it but haven’t received it yet!!

GS was on time and courteous. However, the TV was DOA and would not power up. TV was a gift for my Niece and she was very disappointed.

Toby called the night before and helped me realize we needed a mount. My strong wife was happy to help him lifting the TV Thank you! BUT THEN, after mounting he left quite a mess, Biggest annoyance was the cardboard, trash and dust.

I feel like they didn't want to mount the TV. Came up with many excuses as to why they couldn't mount it.i later switched location for the TV to be mounted .or even move the new TV I bought back to my living room they wouldn't. I ended up mounting my TV.

The Greek Squad people are one of the worst. The representative from the 3rd pasrty installer was 100 times better than the Greek Squad person. I have never met a more rude and ignorant person for installation. Wasted our time and money too.

Worst experience ever. They were rude. They set up the TV in a way I didn't want and I'm still trying to figure out how to get the Firestick (which I don't need) off and the remote to change the volume. I emailed my sales rep immediately about the poor service and never heard back. Very poor.

The contractor was late, did not come when they text me they would be there. Did little more than hang the TV on the wall and plug it in. They programmed nothing and didn’t explain anything very disappointed with the installation and will refuse a contractor in the future.

I asked in store for no show hang. Guy shows up and say he cant do no show wires for insurance purposes. I have more than one tv hung up w no show. He was lazy and didn’t want take time to do it. I was his last stop for the day