Customer Ratings & Reviews

Best Buy scheduled mounting anf installation of my t.v. BEFORE the mount had arrived! I assumed both the t.v. and munt would be delivered and arrive together. After several phone calls and two days of needlessly waiting, I finally was ready for installation, I don't think this problem was caused by the Geek squad, but I'm not sure whom to blame for not checking things.

Technician assembled rack and mounted Television, only to realize the television did not work, Disassembled and returned to store. Technician was very polite and knowledgeable.

Original installers had no idea how to hook up sound bar to ARC. As it turned out they pulled the HDMI cable the wrong way so only the TV cable was plugged into the sound bar and the sound bar portion of the cable was buried in the wall. The technician connected the sound bar by optical cable and it never synced with the TV. The first installers ineptness required a second visit from an experienced tech who immediately spotted the problem and fixed it in less than ten minutes.

They didn’t ask and they glued it to the wall and I’m a renter. They screwed it to the wall but also used glue. Not ok in my book when you’re renting. I didn’t see them when they did it but when it was time to move to another home it ripped the wall.

Was done with a third party vendor and was just OK

The Total Home Geek Squad membership was basically a delivery fee because we were upcharged when the installers arrived plus $39 to haul the old TV away. NOT WORTH BEING A MEMBER ANY LONGER. I have been a member for years and purchased many electronics and appliances from Best Buy over the years. Not going to make Best Buy a priority going forward. BB has changed the program and it doesn't serve the customer any longer.

Best Buy failed to deliver the merchandise we purchased after schedulinbg delivery, installation and set up seven (7) times and then cancelling all of them at the last minute except for the last time on 1/9/2025. They just showed up without the merchandise.

These gentlemen did not care about basic respect and they never even introduced themselves. Barely did what I paid for. And legt before i knew what was going on. Over $250 for literally less than 20 minutes of work. Not a good experience at all. Strongly dissatisfied.

Geek Squad installed this tv with an existing setup (previous tv mounted and wires in the wall) with a new mount. Geek Squad left with all the wires hanging outside the wall and told me, get this, it was not legal to feed the wires back into the wall. I also paid for surround sound (whole house sound) to be set up. They said they did not know how to do this, I called several times for follow up and no return calls. Disappointed in Stafford, VA Geek Squad as we had the same set up in another state where we moved from and we could not have been happier with the service and set up. Secondary TV installed, left their trash in that room and mounted the tv without using a level and it is crooked. Experience could not have been any worse.

My TV was installed by a subcontractor that is hired by BestBuy. The TV was installed over a fireplace, after he installed the wall mount and mounted TV the distance between the mantle and the bottom of the TV was low, so much so that I cant turn on or off the TV while sitting on the couch, I have to stand up. The installer, Carlos I believe, told me that I can adjust the TV up by two bolts on the mount, which I eventually did but it still doesn't raise it enough, called to have them come back out to raise TV about 2", and the answer I got was that this would cost extra. This will be the LAST time I have them install anything! You would think paying $5000 for a TV that it should be mounted correctly.

took several attempts to mount the TV. had wrong equipment, had to reschedule and come back and then were a couple of hours late

The tv didn’t work. The installer had told me it was good to go when he left. I had to call him to make him walk me through the process needed to get the tv to work. I reported this to his supervisor asking for a refund since all the tech did was hang it on the bracket that was already installed on the wall. His supervisor sent me an email which said if you REALLY want to discuss this call me. I thought to myself, no, I won’t bother but I won’t buy from Best Buy again and I won’t sign up for the geek squad service they offer.

Unfortunately I couldn’t afford the set up and mounting cost for the samsung tv’s i purchased because it is super high. My purchases are still sitting in the garage waiting to be installed and mounted

The installers were in a hurry and installed the mount fast without regard to level. They did not call me prior to showing up to allow me time to get home before they started the installation therefore the television did not get installed exactly where I wanted it.

I had an appointment scheduled. I received the call the night before confirming , and then no one showed up on February 23. I missed A whole day of work waiting for someone to show up. No one called to notify me they weren’t coming , there was no communication from anyone.I spend 200 a year to be able to have this service , I have Spent almost 15,000 in the last year with your company. I’m very disappointed and find it rude that no one bothered to even call me. I ended Up paying someone to put up the tv for me

The Agent was excellent but installing a 75" TV alone was a little too much. Plus the TV was a certified TV but there was no power cord and I had to wait for 3 day to see if the TV even worked. I truly didn't feel appreciated with this purchase.

They are now up charges depending how you want your TV mounted? I had to pay $50 more to have the cables in the wall. What a scam.

2 televisions with problem waiting for 3rd replacement

They were friendly and did an okay job. Left a few bits of plastic behind.

The unit was mounted correctly but they wired it incorrectly and told me it was an issue with our cable company. I had the cable company come in and they discovered it was connected to the wrong wires coming out of the wall.