Customer Ratings & Reviews

The agents mounted the TV but failed to complete everything included with the service. They left in a rush and did not connect my home theater. Now I will have to spend more money to get it all working together.

Very disappointed in the total tech service. Paid $250 in advance to get a TV mounted, and had to wait 3 or 4 weeks to get a date actually scheduled. Day of installation no one shows, up and hours after my scheduled appointment I'm left a random message that my appointment was canceled, and I needed to call back to reschedule. Called customer service and spoke to an agent that swore that they would make it right, that I should expect a call from a manager the next day, never got that call. Now waited another 3 weeks for

First agent did a horrible job mounting my TV. Had to reschedule an appointment for another agent to properly mount the TV.

My delivery was canceled TWICE. Then these poor guys sent from Brooklyn, NY were hounded by the office while here & told to move on. The guys, although polite, did NOT help set up apps, did not explain anything about getting the apps up & running, or did not do anything other than plug TV in & make sure it worked. The reason I signed up for GEEK SQUAD was to get help exploring the completely new tv; I still have not figured out how to set up tv. I wish I had my old tv back. I am sorely disappointed with GEEK SQUAD's service.

Abominable communication. Promised me delivery on a date, changed it, mechanic didn't show up on new date, showed up on another date without any real notice, it was a 3rd party installing my tv, needed help from me to hold and mount the tv...the list goes on and on. In the 10 times I called Best Buy Geek Squad, I received a lot of lip service, but no one helped me or called me back despite repeated requests. I will not continue to be a Best Buy customer. Deeply disappointed.

The team was quick and friendly, but the flat surface mount was not used? The flush look against the wall was the primary purpose for purchasing the TV. Please contact me so we can get the correct mount installed.

I purchased a Frame TV and contacted Geek Squad to mount it. The Geek Squad installer had no idea what he was doing, he said the mount that came with the frame tv would not work and would need to use another. I knew this was not correct and asked him to leave and I would find someone else to mount it.

Best Buy gave the time slot 12 PM- 4 PM. The guys showed up until 7 PM and didn’t finish mounting until 9 PM...one guy was nice, knew what he was doing, the other guy seemed mindless and was given the comment of “I’m surprised the TVs you’ve mounted have not fallen” what!? I just spent over 1k between 2 TVs and mounting and I have to be nervous if my TVs fall down by PROFESSIONALS through Best Buy!? After they mounted, they didn’t fish my wires through the wall so now the wires are hanging out making it look very messy. They advise I get the cover for the wires. So I just spent all this money to have the wires look messy and to have “professionals” come almost 6 hours later? Definitely not the type of service I would expect from Best Buy. Extremely disappointed.

Not satisfied with service. Not complete set finished.

You failed to do the job!! You never came to do it. You sad you'd be here between 8 and 12 and you never showed up!!

Due to call center failure, we were forced to drive the one hour to the store, pick up TV and bring it home and mount it ourselves. We did the start up ourselves as well.

picked up a broken tv dropped off a broken tv 3 phone calls lots arguments with people not in our country no understanding of the problem.

After spending an hour on the phone with the sales person, I explained my unique mounting situation. He assured me that it would not be a problem. I took a day off of work only for the installer to say he couldn’t do it. They did not offer me anything other than the $100 installation fee, which goes without saying. I am very disappointed with the lack of customer service.

Rating is based on being on hold to fix problem the installer created. Purchased 6 installs and he only completed three. Then claims to have done 5. I was able to schedule 1 of the 3 still needing to be completed. While the other 2 are stuck somewhere between BBY not helping when it was purchased through them or the 3rd party knowing they still get paid. Started on calling them early AM where I was told I’d receive a callback with a resolution and it’s early PM still with nothing.

Cancelled delivery twice due to systemic issues. 3rd time was delayed due to tech needing a second set of hands to mount on wall. Except it was confirmed was being put on a stand.

So they delivered our TV and hauled our old one away. But they set the TV in the middle of the room and said Geek Squad would come back and install. Called Geek Squad, and they made a mistake and had to reschedule the installation. So I was to leave an 85" TV in the middle of my family room for 3.5 weeks before they could install? No way. Me and a friend installed it ourselves. I have had the TotalTech program for a while, but they have let me down on the last 2 deliveries.

ridiculous... wasted hours scheduling an appointment which was confirmed only to disappear and rescheduled for 4 days later. Online and telephone support is not remotely adequate.

Very prompt response to fixing one mount that needed adjusting.

Although the TVs were mounted, I was not home and my partner was. The TV in the living room had an Apple TV connected to an ethernet port on the wall. The tech unplugged the ethernet cable, removed the entire junction box from the wall, and installed the TV mount over the cable/ethernet junction box. I now have less access to my home wiring now than I did before. The 2nd TV in the bedroom is categorically crooked. This caused a significant fight between me and my partner as I can't imagine why the tech was allowed to leave after disrupting the cabling in the living room and hanging the TV crooked in the bedroom. My partner scrambled to schedule someone to come back out. I just can't believe this happened in the first place.

The Mounting of the TV was fine but nobody told me if you put the cables in the wall it’s my responsibility to fix it so he would make tube giant holes in my wall and it’s my responsibility to fix it wow they need to tell you right away before you make this purchase